ParcelBroker
ParcelBroker Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ParcelBroker reviews show mixed sentiment: medium price level, praised for diversity of products and turnaround time, but overall customer service problems and missed courier collections drive negative sentiment.
Key Takeaways for Future Customers
- Use email enquiries or livechat during office hours as advised.
- Expect good turnaround and varied service options.
- Watch for customer complaints about collections and billing.
Negative Feedback / Risk Areas
- Repeated missed courier pickups after payment.
- Hard to reach support; phone support removed.
- Decline in customer service responsiveness.
Positive Feedback
Customers value product diversity and fast turnaround time for shipments and bookings.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ParcelBroker reviews show mixed sentiment: medium price level, praised for diversity of products and turnaround time, but overall customer service problems and missed courier collections drive negative sentiment.
Key Takeaways for Future Customers
- Use email enquiries or livechat during office hours as advised.
- Expect good turnaround and varied service options.
- Watch for customer complaints about collections and billing.
Negative Feedback / Risk Areas
- Repeated missed courier pickups after payment.
- Hard to reach support; phone support removed.
- Decline in customer service responsiveness.
Positive Feedback
Customers value product diversity and fast turnaround time for shipments and bookings.
Turn one complaint into a collective action
Stroud, Gloucestershire
Frustrated at not having someone to speak to about collections which have not happened!
- - Paid a lot twice; no courier pickup despite booking.
- - Hard to reach support; they used to have a phone number and were helpful.
This is the second time I've paid a lot for a service with them and not had a courier pick up when it was clearly booked and paid for. Good luck with trying to speak to someone!
They used to have a phone number, and were very helpful, but there customer service (and attitude) frankly have gone downhill in the past few years. I won't be using them again and will take my business elsewhere if I don't get this resolved within 24 hrs
User's recommendation: Be warned....email enquiries or "livechat" in office hours only
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