Resolved
Jacquelyne Qsq
map-marker Corpus Christi, Texas

Resolved: Stop notifications

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Updated by user Jan 14, 2025

Company fixed the issue and I have been provided with apology. I called the automated line and determined that they had an old apartment number, for which I cancelled the account.

Original review Dec 30, 2024

No answer to the phone call when I attempted to contact the company. I have tried to contact them repeatedly

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User's recommendation: Use throwaway email address

Anonymous
map-marker San Carlos, California

When I finally tracked down a person with a 1/2 hour wait, she was extremely rude. "The machine is broken and there is nothing I can do about it. Call your manager"

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They are holding my package without any means of retrieving it while I am on deadline with it. This is conversion.

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User's recommendation: Avoid them. Get delivery by mail.

Anonymous
map-marker Redmond, Washington

Looong wait time for customer service line

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Parcel Pending - Looong wait time for customer service line

Been waiting for more than 50+mins for customer support, their locker and system has broken down multiple times. Don't recommend given how long you have to wait for CS and how unstable the locker systems are.

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elizabeth j Zfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I already have my pacage and u keep telling me to pick up my package

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Thanks for fixing it appreciate it. Glad the repeated txt stop altho now im getting repeated emails to leave a review. Hope this helps

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Pros:
  • Sometimes goesbin a lovker where package cant be stollen
Cons:
  • Sometimes locker doesnt know we picked up package

Preferred solution: Not looking for anything you guys gixed my problem already

Ailish Tlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Benton Harbor, Michigan

Being charged for something I don't know what it is

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The representative Kenneth took care of the issue quickly and credited my account. Thanks Kenneth. Super job.

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User's recommendation: I highly recommend Parcel Pending service

Anonymous
map-marker San Diego, California

You can’t reach a person.

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I ordered some thing from Amazon that was supposed to get here two days ago and it is not here yet. I leave for vacation early tomorrow morning. I tried canceling the order and Amazon says they cant cancel it although it was supposed to be here two days ago, so Ive tried calling parcel pending to let them know I will be gone until September 2 and I cant get a person.

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Vidyia S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get access to the locker but I called and was able to get the information of where my package was

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My package was sent to another family member who do not live us. This person has no account and doesn't know why she got the email with the locker number.

I think that the delivery person messed up, as this is not the first time it has happen.

I called parcel pending and hey were able to help . It was a huge relief for me that it's was not sent to a stranger.

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Annastyn Yfe
map-marker Phoenix, Arizona

Packages were not mine. I went to their apt#, no one answered. Tried again this am - no response.

Recd call from Parcel Pending, she told me to take pkgs to the office.

I did,

Appreciate your call back, person I spoke with was great!

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Malideah F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't make an account

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Thank you so much, your customer service helped me just in time!!! I called and they helped me through all of it!!

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Pros:
  • Sometimes confusing
Cons:
  • Sometimes confusing

Preferred solution: I got It figured out

User's recommendation: Just call customer service

Tanisha M Sfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Can't make an account

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Couldnt access account so I needed help with creating an account and getting my package. We are new residents and desire to have our packages accessible at all times.

Susan Miller really helped out with this and was super awesome about the process and patient. Would highly recommend

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Anonymous
map-marker Longmont, Colorado

Can't get box out of locker. It’s too big to remove. Please have delivery person bring to appt A202. Thank you!

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Cant get box out of locker. It is too wide.

Please have driver bring it to apt A202. I tried several times but cant get it out.

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