New Reviewer

Awful customer service filed a claim for damage refuse to repond DO NOT USE

damagd item filed claim- buyer sent item back - $50 I repaired $160 - sent back insured $80 filed a claim refuse to respond out $290 bucks lost $100 on item sold on ebay. do not use them =

User's recommendation: do not use them contact attorney general fraudulent company.

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ID
#4090517 Review #4090517 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Are a fraud
Loss
$290
Preferred solution
Full refund

Claims that are lost are not paid unless buyers stays in contact

I submitted a claim that was lost in the mail. I received a letter from the post office stating the item was lost and the shipping label was returned. I refunded the customer eBay only allows a number of days before deciding for you. The order closed and there is no other way to contact the buyer. PIP will not pay the insurance claim unless they have communication between the buyer and the seller 30 days after the package is lost even though I sent in a copy of the returned shipping label and proof of the post office admitting they lost the package. On their claim form they tell you what documents they need. If you send just those, it's NEVER enough. They need to fix this before a lawsuit starts.

User's recommendation: Just buy from the post office.

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1 comment
#2194050

Thank you for this review. Here is the link to the coverage terms - https://www.stamps.com/support/general/account/policies/insurance-policy/.

As stated in the terms and on the claim form, claims for "lost" packages cannot be filed earlier than 30 days after shipment.

Additionally, the terms state that the coverage is void if you have misrepresented facts or circumstances regarding the insurance. Unfortunately as we mentioned, photoshopped documents attempting to "edit" an eBay message cannot be accepted and void any claim coverage.

ID
#3652246 Review #3652246 is a subjective opinion of poster.
Location
Van Buren, Arkansas
New Reviewer

Treated like a criminal/ Over reach in request for personal information