Robert J Uwa

Awful customer service filed a claim for damage refuse to repond DO NOT USE

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damagd item filed claim- buyer sent item back - $50 I repaired $160 - sent back insured $80 filed a claim refuse to respond out $290 bucks lost $100 on item sold on ebay. do not use them =
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Loss:
$290
Pros:
  • No pros
Cons:
  • Are a fraud

Preferred solution: Full refund

User's recommendation: do not use them contact attorney general fraudulent company

Anonymous
map-marker Van Buren, Arkansas

Claims that are lost are not paid unless buyers stays in contact

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I submitted a claim that was lost in the mail. I received a letter from the post office stating the item was lost and the shipping label was returned. I refunded the customer eBay only allows a number of days before deciding for you. The order closed and there is no other way to contact the buyer. PIP will not pay the insurance claim unless they have communication between the buyer and the seller 30 days after the package is lost even though I sent in a copy of the returned shipping label and proof of the post office admitting they lost the package. On their claim form they tell you what documents they need. If you send just those, it's NEVER enough. They need to fix this before a lawsuit starts.
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User's recommendation: Just buy from the post office

1 comment
ParcelInsurancePlan

Thank you for this review. Here is the link to the coverage terms - https://***/support/general/account/policies/insurance-policy/.

As stated in the terms and on the claim form, claims for "lost" packages cannot be filed earlier than 30 days after shipment.

Additionally, the terms state that the coverage is void if you have misrepresented facts or circumstances regarding the insurance. Unfortunately as we mentioned, photoshopped documents attempting to "edit" an eBay message cannot be accepted and void any claim coverage.

Danielle J Kef
map-marker Saint Louis, Missouri

Treated like a criminal/ Over reach in request for personal information

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I have an open claim with PIP (Postal Insurance Plan) which is the company that handles claims for stamps.com. I am thus far, incredibly unhappy with the way I've been treated like a crook. I sold a Mac PC in Nov, shipped and insured the parcel through stamps.com. I provided all requested documentation to PIP and reached out to the person handling my claim to let her know my buyer had returned the parcel to me in person, and it was available for inspection at my location if PIP requested salvage. The thanks I got for my helpfulness and business, was to have Employee, Annielaurie Eimer, suddenly and without warning, transfer my claim to CPCU, CIC, ARM, which is the risk management department at PIP, that handles suspicious claims. It was stated my claim had "red flags" The PIP Worker Lisa D Lash reached out and me asked to not only provide additional documentation for my claim, not stated in the terms of service, but I was also asked to provide personal communication between me and my buyer. Text, messages, emails and such discussing the transaction. I declined this request as that is a complete over reach and a breech of not only my privacy, but my buyers privacy as well. I provided them with an invoice, original receipt for the computer, stamps.com receipt, photos, and an email from my buyer stating the computer was damaged and I made the item available to them for inspection anytime. More than sufficient enough evidence to process my claim. Furthermore, I was also asked very very personal questions and told by Lisa D Lash, if I refused to answer them my claim would be dismissed. It remains to be seen if my claim will be approved but I will definitely be closing my stamps.com account. Their insurance processor is problematic unfriendly, and suspicious of individual shippers and private sellers. Stamps.com is owned by eBay so I shouldn't be to shocked. Hopefully, this won't end with me having to get a lawyer. I refuse to support any business that treats their customers in such a disgraceful manner. After reading other complaints it seems as though they commonly use slimy tactics to avoid paying out claims.
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Cons:
  • Misrepresentation of service poor customer service
3 comments
ParcelInsurancePlan

Thank you for the review. As we discussed, there are some discrepancies with your claim that our investigators are working to resolve.

They have attempted to schedule a recorded interview with you. Unfortunately, we are required to fully investigate all claims and claimants are required to cooperate with the investigation.

We have communicated the status within the time frames required. Once the interview is complete, your claim can finish processing.

Guest
reply icon Replying to comment of ParcelInsurancePlan

Typical rubber stamp message. I have dealt with both employees listed in the review.

They are both unprofessional and change rules to avoid paying claims. I stopped using them to insure parcels many months ago.

Their claims of ease of use and filing are fictitious. Complete fraud and lies.

ParcelInsurancePlan
reply icon Replying to comment of Guest-1892848

Hi, thank you so much for the comment. If you'd like to provide your name or claim number, we'll be happy to respond to your specific situation.

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Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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