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Parawire: slow, lazy, rude
Ordered some colored copper wire from this company. After not receiving my order in a month (admittedly my fault for not following up sooner) I called and talked with a very rude customer no-service rep. She was reluctant to look into the matter but when I pressed she did--after I called again. Said they didn't know what happened but would send it right away. A week later I called again--same no-service rep, asked to talk with supervisor, who was helpful. Another week passes I receive order--although not the entire order--I call again, talk with customer service supervisor, she apologizes, personally sends the remainder of my order that afternoon. I then write an email to head of company relating story, someone replies (doesn't identify his position in company) and is extremely rude. I then call to talk with the head of the company--turns out he wrote the email, and was even ruder on the phone--told me among other things I would never find a better price for the wire--to which I replied that may be true but I would never have to deal with him or his company again. And by the way I did find the wire at a comparable price, from a company that is timely and fills the entire order at one time--with NO phone calls!
Raleigh, North Carolina
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