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Lastt minute Cancelled event

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We bought ticket few weeks ago as a surprise for my son celebrating birthday today. After planning everyones schedule for today, i received an email that the event is cancelled! It ruined our plans for today!!!

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Preferred solution: Compensation. Free event ticket or whatever!

2 comments
Guest

Please contact our customer service for a full refund, at 941-704-****. We notified everyone via email and text message that this show was canceled and we refunded everyone that called for a refund.

Customers were given the option of a refund or a credit for a future show. We understand that some customers may not have received notification of the cancelation. But we always notify our customers if there is a change to any of our shows that affects the customer. If you could call our offices or email us at ticketoffice@***.com, and provide your order number, we can process your refund.

Thank you. Sincerely, Adam L Cirque Ent Customer Service Manager

Guest
reply icon Replying to comment of Guest-2589208

You sent e-mail on the same day, a few hours before the event thus we did not have time to book or plan anything for my son’s birthday. We also planned our day to be home early, i even took the day off just to learn that its cancelled! Very disappointed!

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