Unclaimed
Paramount Wire Reviews
Satisfaction analysis
3
TOTAL REVIEWS
1
ISSUE RESOLVED
New Reviewer
Resolved: Parawire from Paramount Wire Co.
I have waited two weeks for wire from Paramount Wire. I never received the email with the UPS tracking number. If it takes an unusually long time for delivery they could at least have sent a post card or email telling me this. I receive packages from EBAY, Amazon and Lands End within a week of ordering. This is not a good way to conduct a business. There is no concern for the customer. They got their money and I don't have any product to show for it. I placed a call to the company and if I don't hear back I will ask my bank for a charge back.
2 comments
Resolved
ID
Location
Philadelphia, Pennsylvania
Parawire from Paramount Wire Co.
I ordered wire from this company, and got an email telling me to refuse the package as they'd sent someone elses order to me. A week later I realized they'd also sent it to the wrong address. They sent it to my billing address which was a hundred miles from where I'd requested it to be shipped. I made it down to pick that up and payed to have it returned. Upon inquiring where the package was that I'd ordered, I was told that they were waiting to receive the other order back before sending out mine. I convinced them to send mine out, but I've never been reimbursed the $11 it cost to return the wrong package to them.
ID
Location
Louisville, Kentucky
New Reviewer
Parawire: slow, lazy, rude
Ordered some colored copper wire from this company. After not receiving my order in a month (admittedly my fault for not following up sooner) I called and talked with a very rude customer no-service rep. She was reluctant to look into the matter but when I pressed she did--after I called again. Said they didn't know what happened but would send it right away. A week later I called again--same no-service rep, asked to talk with supervisor, who was helpful. Another week passes I receive order--although not the entire order--I call again, talk with customer service supervisor, she apologizes, personally sends the remainder of my order that afternoon. I then write an email to head of company relating story, someone replies (doesn't identify his position in company) and is extremely rude. I then call to talk with the head of the company--turns out he wrote the email, and was even ruder on the phone--told me among other things I would never find a better price for the wire--to which I replied that may be true but I would never have to deal with him or his company again. And by the way I did find the wire at a comparable price, from a company that is timely and fills the entire order at one time--with NO phone calls!
8 comments
ID
Location
Raleigh, North Carolina
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Paramount Wire
What you do not know is that Paramont Wire was the wire rope wire manufacturer and supplier of John Robeling, yes the same John Robeling that engineered the suspension system of the Brooklyn Bridge and numerous suspension bridges throughout the U.S. Please don't be so disrespectful to such an honorable corporation.
I contacted the company on Friday and they told me one item ordered was not in stock. They said everything would ship on Monday and I did receive it.