Resolved: Parawire from Paramount Wire Co.
I have waited two weeks for wire from Paramount Wire. I never received the email with the UPS tracking number. If it takes an unusually long time for delivery they could at least have sent a post card or email telling me this. I receive packages from EBAY, Amazon and Lands End within a week of ordering. This is not a good way to conduct a business. There is no concern for the customer. They got their money and I don't have any product to show for it. I placed a call to the company and if I don't hear back I will ask my bank for a charge back.
Parawire from Paramount Wire Co.
I ordered wire from this company, and got an email telling me to refuse the package as they'd sent someone elses order to me. A week later I realized they'd also sent it to the wrong address. They sent it to my billing address which was a hundred miles from where I'd requested it to be shipped. I made it down to pick that up and payed to have it returned. Upon inquiring where the package was that I'd ordered, I was told that they were waiting to receive the other order back before sending out mine. I convinced them to send mine out, but I've never been reimbursed the $11 it cost to return the wrong package to them.
Karen V Txz
Raleigh, North Carolina
Parawire: slow, lazy, rude
Ordered some colored copper wire from this company. After not receiving my order in a month (admittedly my fault for not following up sooner) I called and talked with a very rude customer no-service rep. She was reluctant to look into the matter but when I pressed she did--after I called again. Said they didn't know what happened but would send it right away. A week later I called again--same no-service rep, asked to talk with supervisor, who was helpful. Another week passes I receive order--although not the entire order--I call again, talk with customer service supervisor, she apologizes, personally sends the remainder of my order that afternoon. I then write an email to head of company relating story, someone replies (doesn't identify his position in company) and is extremely rude. I then call to talk with the head of the company--turns out he wrote the email, and was even ruder on the phone--told me among other things I would never find a better price for the wire--to which I replied that may be true but I would never have to deal with him or his company again. And by the way I did find the wire at a comparable price, from a company that is timely and fills the entire order at one time--with NO phone calls!
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