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Free Returns.Sort of. Great PR for Low Quality Products at High Quality Prices

Alternative Down Topper that was supposed to add 3 inches of softness. Added none. Sunk down to a pancake. The Mattress pad for my other bed, down filled was like a thin piece of cardboard. Looked like one of those cheap things you might find at Dollar General. But they both looked good in a photo. Supposedly free shipping and free returns. However, the prepaid label requires that you drive the items to FedEx. Cannot arrange for FedEx pickup with the cheap label. Meaning if you purchased a topper in a giant box you'll have to take it into the store, which in a rural area like mine is two towns away and isn't contactless. I am old and can't carry this. Which is why I had the topper mailed. It took four customer service reps before one understood that the reason I couldn't set up FedEx pickup was because their labels don't allow it. After making me box in one box then telling me I had to untape the box, find another box and send in two boxes. Then to find the tracking numbers won't work for pick-up. Don't fall for the pretty photos. When they're selling you something, customer service is a dream. Try and return something and they're very sweet saying they won't help. And don't care.

User's recommendation: If you can't carry it, don't buy it as you'll have to lift it to return it.

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ID
#2403320 Review #2403320 is a subjective opinion of poster.
Loss
$443
Preferred solution
prepaid mailing label for FedEx for USPS pickup from my home

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