Pappadeaux Seafood Kitchen
Pappadeaux Seafood Kitchen Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. 100% of users would likely recommend Pappadeaux Seafood Kitchen to a friend or colleague.
Positive Feedback
Food can be good when prepared properly and some patrons still recommend the restaurant despite service issues, per Pappadeaux Seafood Kitchen reviews.
Negative Feedback / Risk Areas
- Frequent complaints about customer service, including a manager named Jaz who was reported as unprofessional.
- Issues with cold or wrongly prepared food and incorrect billing or wine charges.
- Problems with refunds and handling of a canceled catering order led to lost customers.
Key Takeaways for Future Customers
- Check recent Pappadeaux customer complaints and reviews before dining or placing a catering order.
- Confirm prices and order details at pickup and ask about refund or cancellation policies in advance.
- Be prepared to escalate service issues if customer service response is slow.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied. 100% of users would likely recommend Pappadeaux Seafood Kitchen to a friend or colleague.
Positive Feedback
Food can be good when prepared properly and some patrons still recommend the restaurant despite service issues, per Pappadeaux Seafood Kitchen reviews.
Negative Feedback / Risk Areas
- Frequent complaints about customer service, including a manager named Jaz who was reported as unprofessional.
- Issues with cold or wrongly prepared food and incorrect billing or wine charges.
- Problems with refunds and handling of a canceled catering order led to lost customers.
Key Takeaways for Future Customers
- Check recent Pappadeaux customer complaints and reviews before dining or placing a catering order.
- Confirm prices and order details at pickup and ask about refund or cancellation policies in advance.
- Be prepared to escalate service issues if customer service response is slow.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sugar Land, Texas
Customers service and cancellation order
- - Dec 30, 2025: three Mardi Gras Pasta orders canceled due to medical emergency; customer and church will not do business.
- - Krystal said refunds denied.
I am writing to formally express my dissatisfaction with the service I received regarding a catering order placed at your establishment on December 30, 2025. On that date, I ordered and paid in full for three bulk orders of Mardi Gras Pasta, which were scheduled for pickup the following day.
Unfortunately, before the order was fulfilled, I was involved in a serious accident that resulted in first and second degree burns to my legs and feet. Due to the severity of my injuries, the event for which the food was intended had to be cancelled. I contacted the restaurant as soon as possible to cancel the order prior to fulfillment. The manager on duty informed me that while the order could be cancelled, no refund would be issued.
No effort was made to offer a voucher, store credit, or any reasonable accommodation given the circumstances. This was especially disappointing considering the situation involved a medical emergency, which I substantiated by showing photographs of my injuries to the manager. Subsequently, several members of my church picked up the food on my behalf and requested to review the cancellation policy. They were advised that the policy was available online, but no copy or explanation was provided at the restaurant.
I have been a long-time customer of Pappadeaux, and my church and its members have frequently placed orders with your establishment over the years. Given the lack of compassion, flexibility, and customer service demonstrated in this situation, my church and I have decided to no longer do business with your company. I believe this experience falls well short of the customer care standards associated with your brand.
The manager's name was Krystal with a K, she said. Sincerely, Cora Reed corareed79@***.com
- Food is good
- Management need more training
Preferred solution: Full refund
User's recommendation: DO NOT GO to Pappadeaux (69) Stafford, Texas.
Garland, Texas
Complaint
- - Arrived 11:00am on a Saturday.
- - No menus provided; server to bring them.
- - Waited 5 minutes with no menu or water.
- - No water offered while waiting.
We arrived at 11:00am on a Saturday
They sat us and didnt give us any menus. They told us our server would be bringing the menus.
We sat there for 5 minutes with no menu no
Water nothing.
What a stupid idea as to have the customer sit there waiting for a menu. Not smart
User's recommendation: GIVE A MENU TO THE CUSTOMER WHEN SEATED
Minister
Wasn't able to get through. then they want you to write a book on your experience why? I think I deserver a extra something special for this smile.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westmont, Illinois
Waitress
- - Customer service wasn't what I’m used to.
- - The waitress had others do her work.
- - My to-go drink was supposed to be dirty, but it wasn’t.
The waitress didn’t have good customer service skill an the other waitress was doing her job for her taking are orders bringing my card back an my to go drinks was not what I ordered
This was not my first time here an the customer service was not what I was used to the waitress was sending everyone to do her work for her an my to go drink supposed to be a dirty dirty an it was definitely not that Im not satisfied with the service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJaz your manager was unprofessional and defensive didn't resolve issue but made it much worse!
- - No corporate response after calls and Google Maps.
- - Unsafe to return to Southwest Freeway; wine mispriced.
- - Receipt 0088d; food issues; no compensation.
They sent ME a letter missing the $100.00 GIFT CARD ASKING ME TO GIVE THEM ANOTHER CHANCE. I TOOK A PHOTO FOR YOUR RECORDS AND INTERVIEW
my RECEIPT NUMBER IS 0088d
Server was at THE BAR HIS NAME WAS ALEXANDER AND HE CHARGED ME THE WRONG PRICE FOR MY WINE, ALSO HAD NO IDEA WHAT THE NAME WAS SO I HAD TO TAKE A PICTURE OF THEIR WINE LIST.
HE WAS VERY SLOW AND WASNT TRAINED WELL, SAME WITH JAZ. SHE WAS LOUD AND WRONG AND THE FOOD SHE REFIRED DUE TO WRONG TEMPERATURE SALMON HAD SHRIMP THAT WERE NOT DEVEINED I HAD TO THROW IT ALL AWAY! IT WAS A TOTAL WASTE OF MY DAY AND I HAVENT BEEN COMPENSATED. ITS BEEN TWO WEEKS AND NO RESPONSE FROM PAPPAS!!!
Do I have a very detailed, lengthy complaint WITH PHOTOS on GOOGLE MAPS..
I AM A LEVEL 7 LOCAL GUIDE... IM CERTIFIED CLICK LINK BELOW:
https://g.co/kgs/2WLXGv
- Good food when prepared properly
- Overcharged for my glass of wine 8 on menu for lunch
- Lazy slow bartender named alexander
- Cold food dead on arrival
Preferred solution: $100.00 gift card at least so I can give them a third chance!!! Maybe Pappas SEAFOOD House in HUMBLE will be more upscale and professional.
User's recommendation: Skip it, choose a better location
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