Papa Inc

So I have had Papa Pal downloaded and registered for several months but never scheduled or did a gig until this past Monday, July 17, 2023. As directed, I called the person whom the appointment was set up for and who I would be going to see 24 hours in advance, to no answer. The directions on the Papa Pal app say if there is no contact made when attempting to confirm, to still show up to the appointment. So I did just that. I arrived and noticed it was a house I knew, and it turned out that I knew the woman's son - who, luckily, happened to be there that day. I say luckily because even though the Papa Pal app profile for this woman said "English Speaker," it turns out that she speaks absolutely no English. She was a bit annoyed as she had run into the issue before of the Papa Pal who showed up having no idea she only speaks Spanish. I understood her frustration, however, her son was there and translated the issue to her and also informed her that I would be sure to contact the app and let them know her profile must be changed to "Speaks Spanish ONLY." From the conversation they had, the son proceeded to tell me that I was already there and that there were some tasks that his mother needed to be done, and that they agreed that I should at least stay and get paid for my time. So that is what happened, I stayed and I did all tasks around the house that were requested of me. While I was in the middle of doing said tasks, I guess Papa Pal called my phone and I did not answer - well, I mean, I am not going to be rude and be answering my phone while I'm completing a job, I would think that wouldn't be very professional of me. Due to me not answering, they canceled the whole appointment at that point (left me no voicemail, no email message, no messages on the app either, by the way). So I was not even aware that they attempted to get in touch with me until I got home and double-checked that the correct account information was connected to the app for my payment. I called support, and they told me to open a ticket in the support section of the app. I did this, only to receive an email the next day that told me I would still be "allowed" to accept gigs on the platform, but needed to cancel correctly next time. Obviously, the online support did not understand what my issue was, even though I clearly explained it in writing to them. I called support again and was told to submit another ticket with support. So I did, and I was told if I did not hear back from them by tomorrow (Saturday, July 21, 2023) to call the support phone number again. I do not plan to give up on this until I receive payment for the job that I did, and if that does not happen I will be sure to let every website that takes reports on gig apps and reviews on apps of this nature, as well as to anybody who will listen from Papa Pal how I was ripped off by this platform and I will not keep quiet until I see results.