Michael K Bsl
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Santa Monica, California
Updated by user May 19, 2021
The representative of the company acknowledged the issue and agreed to correct the door at no cost—in writing—he subsequently backtracked and refused to take care of problem.
Original review Mar 31, 2021
We purchased a door from Panda that was on display in their showroom. Panda sent a different door that doesnt work. They refuse to remedy the situation. Terrible customer service. They dont care about customers!
Deliver product or service ordered
Do’t let them rip you off
Need an experienced door or window installer. Email me at. Villicana.rafael@***.com Panda windows and doors are not your average system. For install quotes please email me.. we will get back to you within 24 hours..
I just purchased a large $2,500.00 Panda window. I called company spoke to sales manager, told him this was new construction. When I received window the window, the frame was in pieces ! With no nailing flange to install window. I called company and spoke with Steve, Steve tells me I need mounting flange kit, and he will call me "right back" 4 hours later I call Steve, has no memory of our conversation, and sakes me "did I talk to you yesterday?" no Steve , He then tells me , oh no trifold window has no mounting flange, and I should use foil tape to make it weather tight. What ? Aluminum tape to seal brand new $2500 window ? Buyer Beware !
Las Vegas, Nevada
Panda Windows and Doors must be the worst manufactuer I have delt with. The doors fell apart when I tried to install them and the hardware does not work. No one will return phone call. The company has no customer service. I spent 40k on these doors and they do not work at all! They will not refund my money, the owner hides and will not talk to me. The secretary only says that she has to take a message. After calling 15 times, I think the only alternative is to take them to court. They dont care about their customers.
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