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Pancheewa

Pancheewa

pancheewa.com
What is your customer experience with Pancheewa?

Pancheewa Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Overall Customer Rating and Sentiment

Pancheewa has a 1.0 star rating from 1 review; Pancheewa reviews indicate customers are mostly dissatisfied with service, delivery, and high prices.

Positive Feedback

Products include creative shirts, which some buyers find appealing despite other issues.

Negative Feedback / Risk Areas

  • Repeated Pancheewa customer complaints about poor customer service and lack of response after a lost package.
  • High price level and no satisfactory refunds or resolution from the seller.

Key Takeaways for Future Customers

  • Expect creative shirts but consider reading Pancheewa reviews and preparing for customer service issues.
  • Be cautious about costly shipping and consider refund or dispute options before buying.
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Poor Customer Support After Lost Package

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AI Highlights
  • - Ordered Feb 4; package lost by carrier and not delivered.
  • - Poor service; 10+ emails, only 2 replies; refunds require sender claim; cost over $50.
Contains 1 confidential file for company representatives
Updated by user May 29, 2024

Still have not received any responses from the brand. Not yet resolved.

Original review May 17, 2024
I ordered a t-shirt from Pancheewa's online shop on February 4th, and by the time I am writing this review (May 17th) I have not received my item yet. Even though they are a smaller brand from the UK, and I live in the US, it still does not justify their poor customer services.

I have already sent them over 10 emails over the past couple months, and only got replied to twice: once when they sent me the tracking code, and the second time to tell me they could not do anything about the package being lost by the carrier. So I also contacted Royal Mail, the shipping company that ended up losing my item, but they only told me that a claim had to be made by the sender for me to get my money back. So I tried again to contact Pancheewa a few times to see if they could help me with that, but I have been left with no responses at all. I would be pleased if they could either provide me a reimbursement or send me another t-shirt (which, by the way, after taxes and shipping costs was a little over $50, totally overpriced).

But what made me the most upset is their lack of communication, and neglect towards a customer with a bad experience. Will never purchase anything from them again.
Loss:
$51
Pros:
  • Creative shirts
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Buy from another shop.

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