Pan Transit Van Lines

I hired Pan Transit Van Lines to move my belongings from Indiana to California on May 2, 2023. On August 11, 2023, Scott Davis contacted me via telephone to go over my inventory list.

I had already emailed the company a detailed list with the exact sizes of every item from furniture to boxes. Scott rushed me through everything and had me sign an incorrect Bill of Lading. I had not slept since August 8, due to family and friends dying and had been missing from the Lahaina Maui fires. I told Scott this.

He still rushed me through signing documents and paying more money than originally contracted. I did not see that he changed my box sizes and number of boxes until he asked for more money and I already signed the documents. He increased my price an additional $2,426.84. The original total contract price was $2,764.16.

My new contract price increased to $5,191.00. As soon as I discovered this, I contacted the Director of Operations, Charles Cadell about it. I was told that he was unavailable and the lady, who refused to state her name or ID, told me that because I already signed the documents they cannot correct it to a lower rate but that they could increase the rate. This made no sense because it was their employee who made the error in the first place, not me.

They had in their possession my printed inventory list with the exact number and sizes of every item in my inventory and Scott changed it, then he erroneously increased my moving estimate rate. Then, when the moving truck arrived on August 16th to pick up my belongings, it was a totally different company. The name on the truck was "Way 2 Go Moving" and the new documents I was to sign were under "Non-Stop Moving, Inc.". They gave me an inventory list that only showed items listed as small, medium and large box, and a few furniture items by type ie.

Chair, Sofa, Mattress, and again the employee was rushing me to sign documents and no copies were given to me. The employee even wrote on his inventory list a sofa and I told him I don't have a sofa, he still didn't remove it from the list. They charged me an additional $75.00 because the employee claimed it was supposedly more than 75 feet from the moving truck to my apartment door and the contract states that the first 75 feet is FREE. So why was I even charged?

I later measured the distance with my apartment manager and it was only actually 50 feet. I asked both companies, Pan Transit Van Lines, Way 2 Go Moving and Non-Stop Moving Inc., when my belongings would be delivered. They told me 6 to10 days but maximum 21 days. On May 5, 2023 Charles Cadell originally assured me that only one moving company would have possession of and be delivering my belongings.

This was not true at all. First my belongings went to Ohio beginning with Way 2 Go Moving, then were moved onto another truck in Chicago of which I do not know what company it was, then again moved onto another truck in Washington, again of which I do not know what company it was, then moved onto to another different truck in Los Angeles, California, and again I do not know what company it was either. Neither Pan Transit Van Lines nor Way 2 Go Moving or Non-Stop Moving Inc. will tell me this information.

My belongings were not delivered until September 13, 2023 at 4:24pm by a moving company that I did not hire nor contract with named NW Relocation, seven days beyond the delivery due date. There were seven of my very large and medium boxes missing or stolen, a family heirloom antique chair was missing or stolen, and the mattress that they delivered was not even my mattress. My mattress was brand new, I have pictures and receipts. They switched the mattress and put my mattress cover on it.

The mattress they delivered was old, had a large hole cut out of it, a lot of blood stains, and an old oversized cover that didn't even fit the mattress. The mattress looked like something from a crime scene. I reported it to the El Cajon Police Department in case it was. Naturally, the El Cajon Police Department officer said they do not have the resources to prove either a crime scene possibly occurred or a theft occurred.

Also, every one of my boxes that NW Relocation delivered were either crushed, had huge holes, or were damaged on all sides. I took pictures of all of my boxes and furniture before they picked up everything, and I took pictures of everything when they delivered it before the employees left. Every box that I opened had one item or more damaged inside. Every piece of my of furniture that they delivered had been damaged.

All of my antique pottery is either missing or damaged. All three of the companies that I have knowledge of being involved with the moving of my belongings do not return phone calls, emails, or text messages. Their claims department, MovingClaims.net, and phone numbers they provided me for claims also do no not return phone calls, and they are listed on the Better Business Bureau website as being a scam by everyone that has filed a claim with and complaint about the MovingClaims.net company. In fact, Way 2 Go Moving, Non-Stop Moving Inc.

and NW Relocation all also have numerous negative complaints on the Better Business Bureau website, describing almost verbatim what I have experienced. I have copies of all documents with Pan Transit Van Lines, Way 2 Go Moving and Non-Stop Moving Inc., as well as all text messages, all emails, I documented every phone conversation and I have a detailed list of every item I put inside each of my boxes when I packed them, plus photos. I have been forced to badger these companies in order to get any kind of response. No one is taking responsibility for my lost, stolen or otherwise missing items, or the switching of my mattress.

I lost business and continue to lose business daily because most of the items missing or stolen are items that I sold in my business online and at craft fairs. Plus some of the missing boxes contained family pictures and my original artwork for my photography business, photos of my husband and his original artwork that he made, and he is now deceased. These items cannot be replaced and no amount of money will ever replace them either. I cannot understand how boxes sized 24"L x 16"W x 19"H and 19"L x 14"W x 17"H with my Name, address, phone number and email address on a white large label in two very visible places on all of my boxes and furniture can possibly go missing!!

I am not only suffering the losses physically but mentally and emotionally as well. I have receipts for each and every item that was in my boxes and the furnishings, everything that was on those moving trucks. So between the extra charges they charged me for items I didn't even have on the truck for a total of $3,332.00 in deposits, plus $1,600.00 paid at delivery, they did give me a $333.00 discount for delivering past the 21 days, the cost of my brand-new mattress, an heirloom family antique chair, irreplaceable items, damaged items, and the missing items from my business of $3,215.40, my Total loss is well over $10,000, $9,561.71 to be exact.

Certainly their scam claims program won't cover even 1/10th of my losses as it only pays 60 cents per pound per article!! These companies have so many negative reviews and negative complaints, why are they allowed to still be able to get licenses, insurance and continue to operate, and continue to deceive people and steal people's property and hard-earned money!!!