Push the residential customer to the side

Had service call scheduled for the morning no one showed so I called the office. The representative told me that they had a large job that required more personnel and would be the afternoon before they could get there. I got a call at 3pm saying that they would arrive by 4:30pm. While waiting I called Palmetto Gas and they were more than happy to assist me and was $150.00 cheaper. Suburban charges $50.00 rental fee and additional $50.00 transfer fee.After I called to cancel the order they told the technician to pick up the tank. If they were that concerned about their customers to begin with I would be a customer. People stop letting these large companies treat the consumer like we have no power. We have the right to choose and the right to review. Please use both.
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ID
#568185 Review #568185 is a subjective opinion of poster.
Location
Sumter, South Carolina
Cons
  • Delivery
  • Customer service

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