Push the residential customer to the side
Had service call scheduled for the morning no one showed so I called the office. The representative told me that they had a large job that required more personnel and would be the afternoon before they could get there. I got a call at 3pm saying that they would arrive by 4:30pm. While waiting I called Palmetto Gas and they were more than happy to assist me and was $150.00 cheaper. Suburban charges $50.00 rental fee and additional $50.00 transfer fee.After I called to cancel the order they told the technician to pick up the tank. If they were that concerned about their customers to begin with I would be a customer. People stop letting these large companies treat the consumer like we have no power. We have the right to choose and the right to review. Please use both.
Sumter, South Carolina
- Customer service
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