Palm Court Inn and Suites
Palm Court Inn and Suites Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Palm Court Inn and Suites has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and cite a high price level with issues around customer service, exchange, refunds, and cancellation policy.
Positive Feedback
Reported pros are limited and note "Fauls information" provided during booking.
Negative Feedback / Risk Areas
- Guests report false advertising and bait room photos, citing Palm Court Inn and Suites reviews that warn of misleading listings.
- Multiple customer complaints about cleanliness, pests, damaged fixtures, and nonfunctional alarms.
- Reports of poor customer service, withheld refunds, and rigid cancellation policy.
- Allegations of hostile on-site management disrupting stays.
Key Takeaways for Future Customers
- Read Palm Court Inn and Suites reviews before booking and expect potential customer complaints.
- Confirm refund and cancellation policy in writing and document communication about refunds.
- Consider alternative lodging if cleanliness and reliable customer service matter to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Palm Court Inn and Suites has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and cite a high price level with issues around customer service, exchange, refunds, and cancellation policy.
Positive Feedback
Reported pros are limited and note "Fauls information" provided during booking.
Negative Feedback / Risk Areas
- Guests report false advertising and bait room photos, citing Palm Court Inn and Suites reviews that warn of misleading listings.
- Multiple customer complaints about cleanliness, pests, damaged fixtures, and nonfunctional alarms.
- Reports of poor customer service, withheld refunds, and rigid cancellation policy.
- Allegations of hostile on-site management disrupting stays.
Key Takeaways for Future Customers
- Read Palm Court Inn and Suites reviews before booking and expect potential customer complaints.
- Confirm refund and cancellation policy in writing and document communication about refunds.
- Consider alternative lodging if cleanliness and reliable customer service matter to you.
Turn one complaint into a collective action
Evans Head, New South Wales
I was told miss leading information, about when I done my booking , and when I explained what I was told in booking they did not believe me and took my money out of my account, even though I also told
- - They gave false booking contact information due to covit in the area.
- - They charged my account and I was told COVID testing was underway, results pending.
Was given fauls information on booking , as they would be in touch with me as time got closes , due to covit in there area , and that was never done but still took my money out of my account, even though I told them , covit testing was been done on one of us and waiting results , Felt like they thought I was lying , very badly treated indeed money and listening wise , would stay away from there as they do not care about you only your money
- Fauls information
User's recommendation: Money is there god not you
AVOID AT ALL COST
- - Advertised rooms don't match reality.
- - Rooms are dirty: stains, roaches, bed bugs.
- - No housekeeping or maintenance; safety concerns.
The owener is engaging in False Advertizing. The room shown on the site is bait.
The rooms are awful. There is stains and black molding in the air conditioners and ceilings. Tubs have tread strips and heavily stained. The carpets are pieced together and so soild that.
Your feet turn black and there are no working fire alarm. The fan lights are hanging on for dear life. There are roaches and bed bugs in the rooms. There is no housekeeping and maintanice is nonexistant.
There is an mentally unstable and violent manager, Leslie Henderson, who lives there. She is always intimidating, spreading lies, witholding mail, screaming at people to get them to verbally or phsyically fight her. She then runs to the owner, Alan Patel, and demands that he kicks them out. He kicks out the person who makes s complaint about her.
He has no balls and is afraid of her. She must have something on him and using it as blackmail.
- Everything in the complaint
Preferred solution: Fire Leslie Henderson and remove her from the property As long he owns it. If he refuses to fire then She needs to be forced to live off the property. As to the rooms, make them look like the advertising.
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