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Verified Reviewer
New Reviewer

Thank you for great service!

I called to cancel a subscription and add a new subscription. The customer service agent was very professional and handled my requests efficiently and courteously. Thank you for your assistance.much appreciated!

User's recommendation: Very efficient!

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ID
#2876446 Review #2876446 is a subjective opinion of poster.
Preferred solution
Nothing, everything was handled very well.
New Reviewer

To warn other people of this fraudulent company

Palm Beach Research Group automatically renewed a subscription that I didn't want to renew. After contacting them, they stated both verbally and in emails that they would refund the money deducted. They did the old 'The Check is in the Mail' trick. Many emails, twenty-eight phone calls later and Eight months later, I am having to sue them. I have sent them a certified 'Letter of Intent to Sue' but they refuse to accept it via mail. This is the worst company I have ever done business with. I advise all to stay away from this fraudulent company.

User's recommendation: Do NOT do business with this company!!!

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ID
#2379110 Review #2379110 is a subjective opinion of poster.
Cons
  • Fraudulent company
Loss
$3466
Preferred solution
Full refund
New Reviewer

FRAUDULENT CHARGES HIDDEN IN FINE PRINT

Fraudulently charged my credit $2500 for a service that I did not request. I signed up for a $47 a month service and somehow they charged me $2500 and claimed that i agreed to it in the fine print as an up sell. Contact with this company to resolve led absolutely nowhere. When disputed with the credit card company, PBRS seemed to have a slew of legal nonsense to send over to my credit card company to enforce the charge and discourage a refund. I NEVER signed in to this $2500 up sell and did not know I was being charged. And of course...... no call back from the company,
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ID
#1425986 Review #1425986 is a subjective opinion of poster.
Location
Portage, Indiana
Reason of review
deceptive practices. Not interested in resolving
Loss
$2500
Preferred solution
Full refund

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