Lisa S Ysg

BEST experience ever! Allen, Will and Lucas were exceptional, however the entire staff was awesome; very friendly and helpful.

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Hands down BEST experience ever! Starting with Will showing me the limited edition of the 120 Anniversary Heritage Softtail very professional, friendly and with no pressure.Then Allen worked miracles with finance and availability.

Followed by Lucas who helped me receive all my perks, showed me the details of the bike and answered every question. They gave me the most exciting reception ever after I completed my purchase.

They made me feel like royalty! I highly recommend this establishment!Like

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Pros:
  • Amazing staff

User's recommendation: Make your next purchase HERE!

Matthew W Ctn
map-marker West Palm Beach, Florida

This place is full of thieves and liars the worst dealership I’ve ever been too

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They literally lied about something they knew was true and cant be a stand up dealer and say they were wrong terrible non trustworthy people and Im not saying everyone but quite a few of them in upper management and they shouldnt do it to anyone period trust is number 1 in my book

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User's recommendation: Don’t even think about going there

Nathan S Yng
map-marker West Palm Beach, Florida

Bait & Switch

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HORRIBLE EXPERIENCE at this dealership. What's even sadder is that I've been a street bike guy my whole life and was really looking forward to joining the Harley Davidson family.

This dealership is the EPITOME of BAIT & SWITCH! I went to this dealership with my Wife on Sunday, 10/21 and found my dream Harley a Black 201* 107 Breakout.

They started at their opening offer $24,995 which caught me HIGHLY off guard because I had called around before going and the same bike had a starting M.S.R.P. of $19,000 at Harley Dealers up North. After 5 hours of back and fourth "negotiating" we settled at $16,000 plus tax, tag and title with only $2,000 down. This was after them saying "$16,000 is impossible and will never happen."

Everything was approved except the bank wanted proof of income which I did not have on me because I have an accounting firm handle all the financials for my business. I told them I would have it by today Tuesday, 10/21 and as promised I rendered the required documents.

I was contacted less than an hour after I submitted the documents and was told that I was approved and that the bike was going to be prepped for delivery. That's all the information that was disclosed on that call. I closed my business 4 hrs early to drive 40 miles up to the dealership to pick up the motorcycle. That is where the nightmare began!

I got there and all seemed well until a Manager came up to me with the contract. When I revised it the down payment had been changed to $3,200 which was never communicated to or agreed upon by me. I told them that those numbers were not what we agreed upon and that I was a man of principle. They were not receptive and didn't accept responsibility for not communicating these changes to me. That's when I walked out.

I lost the month of insurance that I paid for to insure the Motorcycle and I also lost the month of storage that I paid for to have a place to store it in on rainy days. I collectively wasted over 8 hours of my time in between sit downs, phone calls, and driving time.

I will NEVER give this delear my business or endorse any Harley Davidson product or service!

TAKE YOUR BUSINESS ELSEWHERE!!!

BUYERS BEWARE!!!!

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Reason of review:
Poor customer service

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