New Reviewer

Bait & Switch

HORRIBLE EXPERIENCE at this dealership. What's even sadder is that I've been a street bike guy my whole life and was really looking forward to joining the Harley Davidson family. This dealership is the EPITOME of BAIT & SWITCH! I went to this dealership with my Wife on Sunday, 10/21 and found my dream Harley a Black 201* 107 Breakout. They started at their opening offer $24,995 which caught me HIGHLY off guard because I had called around before going and the same bike had a starting M.S.R.P. of $19,000 at Harley Dealers up North. After 5 hours of back and fourth "negotiating" we settled at $16,000 plus tax, tag and title with only $2,000 down. This was after them saying "$16,000 is impossible and will never happen." Everything was approved except the bank wanted proof of income which I did not have on me because I have an accounting firm handle all the financials for my business. I told them I would have it by today Tuesday, 10/21 and as promised I rendered the required documents. I was contacted less than an hour after I submitted the documents and was told that I was approved and that the bike was going to be prepped for delivery. That's all the information that was disclosed on that call. I closed my business 4 hrs early to drive 40 miles up to the dealership to pick up the motorcycle. That is where the nightmare began! I got there and all seemed well until a Manager came up to me with the contract. When I revised it the down payment had been changed to $3,200 which was never communicated to or agreed upon by me. I told them that those numbers were not what we agreed upon and that I was a man of principle. They were not receptive and didn't accept responsibility for not communicating these changes to me. That's when I walked out. I lost the month of insurance that I paid for to insure the Motorcycle and I also lost the month of storage that I paid for to have a place to store it in on rainy days. I collectively wasted over 8 hours of my time in between sit downs, phone calls, and driving time. I will NEVER give this delear my business or endorse any Harley Davidson product or service! TAKE YOUR BUSINESS ELSEWHERE!!! BUYERS BEWARE!!!!
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ID
#1387603 Review #1387603 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Service
Palm Beach Harley Davidson Customer Care
Reason of review
Poor customer service

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