Palladium Hotel Group

Someone broke into my room through the bathroom window and stole one apple watch ultra and one garmin forerunner 955.
My complaint is about the attitude of the person at guest services and the reception.
They simply act as nothing serious had happened and told me that this happens in all hotels all over the world !!!
Had to argue to have us moved because my fiancee did not wanted to stay there as the bathroom window cannot be locked!!!
After this Ive had to sign a form for volunteer downgrade as they did not have a similar room available.
Then simply act like nothing much has happened. My trip was completely ruined as I've been much frustrated as the service at all restaurants are so bad no matter which restaurant.

Front desk services as well.
Yesterday at LA Paisana, had to beg to order, and everyone treats you like they're doing you a favor and makes you feel very uncomfortable. To close the night a cochroach appear the table!!!

They moved us to another table and apologized but a few minutes later another couple was seated at the same table!!! Unbelievable!!!
In summary, I'm considering checking out earlier and find another hotel at the area to spend the rest of our days.
Extremely disappointed and will advise every person I can to NOT book vacations here as it is a NOT a worthy hotel.

I happened to visit Punta Cana with my family between Dec 22nd and Dec 27th and had booked in your property - Grand Palladium Punta Cana Resorts & Spa - booking ID- 4kywz63pk. It was a great vacation we planned with family during the holiday break.

Unfortunately for some unknown reason I booked by mistake only for 2 adults. I got a great discount and paid about $1559.64 for the whole stay. I never realized that I had booked only for 2 adults instead of booking for my whole family - 2 adults and 2 kids (aged 13 and 16). On Dec 22nd, my flight got canceled due to some technical issues and was rescheduled to Dec 23rd.

I called up Palladium and told them about this. Even then I didnt realize that i had the booking only for 2 adults. On Dec 23rd I landed at Punta Cana and was picked up by the shuttle from the airport. Surprisingly the shuttle voucher shows 4 persons.
When I reached the hotel and spoke to front desk, I was informed that I had booking only for 2 adults.

It was a great shock for me. After discussions I was provided accomodation for my kids for additional $2800. I paid $1559 for 2 adults and paid $2800 for 2 kids. This was the most unfortunate shocking experience for me as I am only a middle class family person and was not really planned to spend another $2800 for the stay.

However I didnt have any other choice than to pay that money.
I found the issue. I went to your hotel website and tried booking again. I searched for 4 adults and your search results comes up for 2 adults and it also says maximum occupancy of 5, which is really confusing.

When I search for 4 adults then you should have displayed 2 rooms and should have asked me to book 2 rooms. Instead it just allows me to proceed with the booking and completes booking for 2 adults.

My family of eight and I stayed at the Grand Palladium Bavaro in Punta Cana, D.R., from July 30 to August 8, 2023. On the night of August 7, around midnight, my sister returned to her room to find several valuable items and her money missing.

She immediately reported the incident to the hotel, seeking a resolution.

August 7, our last day at the resort, was consumed with efforts to support my sister during this distressing event. We engaged with the hotel manager and front desk personnel throughout the day, trying to ascertain what had transpired and seeking a resolution. We were informed that an investigation would commence, which was expected to last between 48 to 72 hours. My sister also went to the local police station to file a police report for her stolen items.

However, it's been several months since we got back home, and no representative from the hotel has communicated with my sister about the status or findings of the investigation.

This unsettling event overshadowed our stay at the Grand Palladium, which we had hoped would be safe and enjoyable. We chose the Grand Palladium, believing in its safety and integrity. Instead, we were confronted with the distressing reality that someone with access to our rooms robbed us while we were trying to relish our vacation. I personally feel horrible because it was my idea to go to D.R.

and to stay at your hotel group. This experience has left us feeling vulnerable and betrayed.

Dear Palladium Hotel Group Customer service,

From April 28th until May 3th we had the pleasure to discover Valencia for the first time with the Only You Hotel Valencia as our home away from home. We were also the unfortunate victims of a theft committed at the lobby of your hotel upon check-out on our last day.

Although we were quick (within 2-5 minutes) to notify a staff member of your hotel that was assisting us to check out, it took some valuable time from the hotel management to admit and respond to the situation.

For all of us it was difficult to accept that a backpack -safely attached to a caddy- could be stolen right from under our noses at the concierge station and less than a meter away from where we were standing.

We appreciate for you to provide a taxi to the police station and the help of your colleague Vincente to translate. Although I want to mention that this assistance was only provided áfter we explicitly asked for it and after the hotel manager tried extensively to dismiss the hotel from any responsibility.

The swift police work in combination with the hotels camera footage has shown that the backpack was indeed stolen by a group of men that was able to enter the hotel lobby and wander around inside without any attention from hotel staff and security. Our luggage was waiting to be tagged and taken away by the concierge. At the moment we arrived at the lobby there was only 1 concierge staff member working and he was not attending the concierge station.

We understand that it is impossible for 1 person to be in charge of accepting the luggage and taking the luggage away in a safely manner. However, given the star rating of your hotel, we obviously assume a certain safety standard. For example: One extra concierge member could maybe have avoided our troubles. Instead we had the hotel management literally telling us that it is incapable to safeguard a clients luggage and it is incapable to control who goes in and out the hotel.

This does not add to a comfortable and safe holiday environment that the hotel pretends to be.

Again, we understand the difficulties, we do not understand the lack of anticipation from the hotel to the lurking dangers. After we were told that we were not the first victims of identical incidents in the hotel one would expect the hotel to put extra measures in place to prevent this from happening again.

Not so much a pissed Consumer but a pissed-at-the-situation-guest-but-hopeful-to-get-resolution-by-this-otherwise-most-amazing-hotel,

Lien

I am writing to express my deep concerns regarding the lack of response and acknowledgement of customer concerns, particularly in relation to issues of racial and ethnic bias within your company.

As a customer who was excited to spend their honeymoon at TRS Yucatan, I was expecting quality and respect. However, recent experiences have left me disheartened and frustrated.

Despite reaching multiple times via email to Palladium customer service department (quality and customer service headquarters.) I had not received any response or acknowledgement of the feedback I provided until using pissed consumer. However, even after receiving an email back, they discontinued communication without any resolution.

One of the crucial matters I raised in those emails pertained to racial and ethnic bias within the company's practices. It is disconcerting to witness instances where I felt discriminated against and am sure it has happened before to other clients with Mexican Heritage. Discrimination has a profound impact on individuals and communities.

I believe it is essential for any reputable company to address these concerns promptly and take them seriously.

I understand that addressing issues of bias and discrimination can be complex, but it is crucial to foster an environment of inclusivity and fairness for all customers. By actively engaging with customers' concerns and feedback, you demonstrate your commitment to improving and rectifying any shortcomings within your organization.

I kindly requested that palladium investigate the matter and provide a comprehensive response to the concerns I have raised.

It is important to establish a clear line of communication and offer a platform where customers feel heard and valued. Promptly addressing these issues will not only help regain trust but also contribute to a more inclusive and respectful customer experience.

After facing discrimination, a mediacre stay at TRS Yucatan with poor services, and terrible customer service, this isnt a company I want to vacation at or recommend to anyone.

My family and I stayed at the Grand Palladium Jamaica, April 22-26. I purchased three rooms.

One of the rooms had bed bugs and my daughter was bitten 38 times. It ruined her vacation and has left her scarred everywhere she was bitten, including her FACE!

The manager at the hotel, Mr. Dwight Spence, offered me a VIP stay for a return trip, in exchange for my silence about the bed bugs on social media and fully releasing the hotel from all claims.

Needless to say, I did not sign that offer.

I need someone to contact me about this situation before I hire an attorney to sue for personal injury damages. We have the pictures and video of her bites and of a bed bug they found in the bed.

My daughter is traumatized over the attacks and now depressed over the disfigurement she is left with.

I need someone to contact us immediately to discuss compensation for this situation.

It is very difficult to find the correct contact phone number or email addresses of who should handle this. If this isn't the correct email, please forward to correct person.