Would not move me when there were rooms due to loud guest

Palacio Royale - Would not move me when there were rooms due to loud guest
Palacio Royale - Would not move me when there were rooms due to loud guest
Then the manager could not find my reservation and had to use my I.D. to check spelling. I wrote on my booking 3rd floor and he gives me a 2nd floor room. The staff have poor English skills and incomprehensible to listen and understand. The room was not vacuum. Piece of paper and a dental floss pic was on the floor. I showed pics to the manager and he said the vacuum could not pick it up. I said, then use your fingers. All was well until neighbors checked in and the walls were thin and you can hear conversations and the TV. I went the lobby and asked to be moved 2 doors over and they would not move me. Manager said they weren't king beds. I said, yes they were I saw them through the window. Still he would not move me. I was up to 1 in the morning with the noise. They did nothing to make it right when I spoke to them at checkout and when I called.
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ID
#1385398 Review #1385398 is a subjective opinion of poster.
Location
Katy, Texas
Product
Palacio Royale Room
Reason of review
Unvacuum Would not move me due to loud guest.
Loss
$65

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