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Need help with account

Palace Premier - Need help with account
Hi my name is Michael Zervos, I have been a palace premier owner for many years, my membership number is 301****, last march I wanted to use my last free week early so I paid my account in full which was a total of 704.96, they would only allow me to pay it in two separate installments so I paid 503.50 March 31st 2021 and April 05, 2021. After I paid I call numerous times to see if they processed it, It took so long I couldn't go on my trip because of Covid. I called and called and after a month I was told my account was all cleared up. By that time I was not able to go until this year. So when I called three weeks ago I was told my account was not able to be used. So nothing was cleared up, I have 151 weeks that I paid thousands of dollars for and I am unable to use it even though I am paid all up. Now in the past you could call billing personally now you cannot and I have to go thru customer service. It has been three weeks and no answer from anyone. I called several times and all I get they are working it. Like I said this upsets me very much and feel I have been robbed of my thousands of dollars and cannot get someone to clear this up once again. Please help Michael Zervos Membership number 301****
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ID
#3740653 Review #3740653 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Company stole $10,000.00 for upgrade and did not give what was promised to me.

I upgraded my account from Palace Resort to Palace Premiere, so the accommodation would allow me to bring family on vacation. We upgraded at the resort. Put down $10,000.00 to do so and set up a payment plan for the rest. We arrived at Palace with our family. Our accommodations were not available. They stuck us in a room outside a bar.

User's recommendation: Never do business with the company unless you have a lot of money to throw away.

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ID
#2749580 Review #2749580 is a subjective opinion of poster.
Location
Benito Juárez, Quintana Roo
Loss
$10
Preferred solution
Full refund
New Reviewer

To reschedule my reservation