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Verified Reviewer
New Reviewer

Company stole $10,000.00 for upgrade and did not give what was promised to me.

I upgraded my account from Palace Resort to Palace Premiere, so the accommodation would allow me to bring family on vacation. We upgraded at the resort. Put down $10,000.00 to do so and set up a payment plan for the rest. We arrived at Palace with our family. Our accommodations were not available. They stuck us in a room outside a bar.

User's recommendation: Never do business with the company unless you have a lot of money to throw away.

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ID
#2749580 Review #2749580 is a subjective opinion of poster.
Location
Benito Juárez, Quintana Roo
Loss
$10
Preferred solution
Full refund
New Reviewer

To reschedule my reservation

I keep getting hung up on.
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ID
#2312964 Review #2312964 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Let the company propose a solution
New Reviewer

Palace Premier Misleading-Sales Representatives

Palace Premier Misleading-Sales Representatives
Palace Premier Misleading-Sales Representatives
Palace Premier has refused to issue a refund on a membership that has been canceled within the contractual days allotted for cancellation. This agreement was signed at the Hard Rock Hotel and Casino in Punta Cana. They have held on to $29,390.00 for the past 3 years out of $40,000.00. They returned $12,000.00 because Capital One's legal team was able to recover some of the monies. To this day I'm still attempting to recover $29,390.00 from Palace Premier Dominicana. Palace Premier has been attempting to offer me different packages so that they can maintain a hold of my funds. I continue to request a FULL REFUND of my monies. They have been collecting interest on my monies for the past 3 years. Any assistance in this matter would be greatly appreciated.
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ID
#842058 Review #842058 is a subjective opinion of poster.
Location
Glen Head, New York
Cons
  • Membership agreement
Reason of review
Not as described/ advertised
Loss
$29390
Preferred solution
Full refund
New Reviewer

They are not letting me cancel my membership and are keeping my huge sum of deposit!

Palace Resort is a total scam!!! They promised us that this is a "vacation coupon" package that we were purchasing and that the service is just above 5 stars. Their customer service stinks. They couldn't help a new consumer understand any of their processes of booking a vacation. When my husband and I decided that we wanted to cancel our membership after only 2 weeks, they ignored our request(s) and are refusing to give us back our hard earned money ($12,000.00). We have not used any of their free vacations and they told us we could cancel at any time...all lies! PLEASE TAKE THIS AS A WARNING TO ALL THOSE WHO TRAVEL TO MEXICO AND NOT GET SCAMMED BY THEM!!!!!!!
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1 comment
#732166

In defense of the Palace Resorts... I bought the membership in 1999 and have been enjoying my vacations there each year since.

Not all who have bought are unhappy as this person.

The hotels, service, food and entertainment is wonderful. That is why we return year after year.

ID
#195359 Review #195359 is a subjective opinion of poster.
Location
Auburn, Indiana

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