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Verified Reviewer New Reviewer

Bothersome Employees

3.1
Good luck getting the manager to put down or get off his cell phone. I was shocked with the lack of professionalism yet bothersome oversharing once we decided (and it became obvious) we were interested in making a purchase. Nashville experience has always been A plus and well worth the drive from Birmingham.

User's recommendation: Nashville Paddywax is BEST, avoid Birmingham location.

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ID
#2740683 Review #2740683 is a subjective opinion of poster.
Pros
  • Outstanding concept
New Reviewer

Online order

3.5
Paddywax - Online order
Paddywax - Online order
If I could give zero stars I would. I purchased two candles from them, my order was confirmed with a number as well as a email. More than a week goes by and there was ZERO sign of a shipment, or any update. I reached out via email, a few days go by, nothing. I reach out on Facebook sending a message...nothing. I then write a complaint on their Facebook wall, of course that’s when they email back. I was told my shipment would go out that day. THAT DAY. I think great! Satisfied. Almost a week later ZERO UPDATES. No shipment. Then again I write to them and I’m told you’re first in line. When I was told about a week before the same thing. Then after telling me TWICE my order was already being sent out (which was not true) they tell me they don’t have what I ordered in stock. Not only did they lie twice by this point about it being sent out, THEY DIDNT HAVE WHAT I ORDERED. Asking if I would be okay with them upgrading the sizes of my order I say fine just send it out. By that time I get an email right away that it’s ready for shipment. After their fb post about making up the delays to their customers finally almost a month later I receive my order... zero upgrade was given. Nothing. This company in no way will make up what they make you go through for your order. Such a joke.
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ID
#1147117 Review #1147117 is a subjective opinion of poster.
Service
Paddywax Shipping Service
Reason of review
Order processing issue

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