Paddywax Reviews
Paddywax Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paddywax has a 3.3 star rating based on 2 customer reviews and overall sentiment is mostly neutral. Recent recommendations mention both positive Nashville experiences and warnings about other locations.
Key Takeaways for Future Customers
- Expect low price points and value pricing on candles.
- Read Paddywax reviews for order and shipping experiences before buying online.
- Allow extra time for responses from customer service and support channels.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing items and unfulfilled online orders.
- Reports of slow or nonresponsive customer service, complicated support system, and refund friction.
- Occasional product issues like glass breaking from heat and local store inconsistency.
Positive Feedback
Some customers praise helpful staff and specific Nashville store experiences, and one review noted quick, friendly refund information.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paddywax has a 3.3 star rating based on 2 customer reviews and overall sentiment is mostly neutral. Recent recommendations mention both positive Nashville experiences and warnings about other locations.
Key Takeaways for Future Customers
- Expect low price points and value pricing on candles.
- Read Paddywax reviews for order and shipping experiences before buying online.
- Allow extra time for responses from customer service and support channels.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing items and unfulfilled online orders.
- Reports of slow or nonresponsive customer service, complicated support system, and refund friction.
- Occasional product issues like glass breaking from heat and local store inconsistency.
Positive Feedback
Some customers praise helpful staff and specific Nashville store experiences, and one review noted quick, friendly refund information.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing candles
- - DOPO TIGER was out of stock at checkout and not added after request.
- - Order arrived missing DOPO TIGER and gift; no response to contact attempts.
They will not fulfill my order despite being paid in full. I have emailed, called, and chatted at least 10 timesheet they refuse to respond to my requests.
I placed a large order but by the time I checked out one of my selected items (DOPO TIGER) was out of stock. I emailed Paddywax the next day to ask to please add the candle to my order.
They emailed an invoice for $32. for the candle. When my order arrived I was missing two candles. The limited edition DOPO TIGER and the free gift.
I have emailed, chatted, and called without a response.
I am pissed because now they will not rectify their mistake. I have been a Paddywax customer for many years but I am returning everything back to them since they will not respond.
User's recommendation: Don't do business with Paddywac Candles in Nashville, TN
Wilmington, North Carolina
Broken candle from heat
- - A 3-wick rose and coconut candle broke its glass during dinner, likely from heat near the edge; bought last year at Sugarwood Interiors, Wilmington.
Had candle lit- 3 wick- rose and coconut- and in the middle of dinner we heard a break of glass and looked over and it was the candle. It appeared the wicks were close to the edge and likely the heat broke the glass.
See pictures.
I bought this candle from a local store in Wilmington- Sugarwood Interiors- last year. But I dont have a receipt.
Wilmington, North Carolina
Broken candle from heat
- - Rose coconut 3 wick candle broke tonight; glass got too hot and separated.
- - Bought from Sugarwood Interiors in fall 2023; photos provided; no receipt.
Hello-
My rose coconut 3 wick candle broke tonight. The glass must have gotten too hot and the glass broke off from the candle.
I bought this candle from Sugarwood Interiors back in fall 2023, but I dont have a receipt. Here are the pics- see below
Cartersville, Virginia
Refund
Quick and informative very friendly and helpful appreciated the information that was given good job u
Pittsboro, North Carolina
Your customer service system is too complicated. I just had a simple question. did not get an answer via email, nor with the chat person. I called and the phone person gave me advice.
Slow and overly complicated way to respond to customer. btw, don't like the "pissed customer" moniker. It's kind of insulting.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBothersome Employees
- - Manager was on his cell phone, showing unprofessional conduct.
- - Oversharing occurred when we expressed purchase interest; Nashville remains positive.
Good luck getting the manager to put down or get off his cell phone. I was shocked with the lack of professionalism yet bothersome oversharing once we decided (and it became obvious) we were interested in making a purchase. Nashville experience has always been A plus and well worth the drive from Birmingham.
- Outstanding concept
User's recommendation: Nashville Paddywax is BEST, avoid Birmingham location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline order
- - Order confirmed; no shipment or updates for over a week.
- - They claimed shipping; items were out of stock and upgrades were not provided.
If I could give zero stars I would. I purchased two candles from them, my order was confirmed with a number as well as a email.
More than a week goes by and there was ZERO sign of a shipment, or any update. I reached out via email, a few days go by, nothing. I reach out on Facebook sending a message...nothing. I then write a complaint on their Facebook wall, of course that’s when they email back.
I was told my shipment would go out that day. THAT DAY. I think great! Satisfied.
Almost a week later ZERO UPDATES. No shipment. Then again I write to them and I’m told you’re first in line. When I was told about a week before the same thing.
Then after telling me TWICE my order was already being sent out (which was not true) they tell me they don’t have what I ordered in stock. Not only did they lie twice by this point about it being sent out, THEY DIDNT HAVE WHAT I ORDERED. Asking if I would be okay with them upgrading the sizes of my order I say fine just send it out. By that time I get an email right away that it’s ready for shipment.
After their fb post about making up the delays to their customers finally almost a month later I receive my order... zero upgrade was given. Nothing.
This company in no way will make up what they make you go through for your order. Such a joke.
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