
Unclaimed
Paddywax Reviews
3
TOTAL REVIEWS
Your customer service system is too complicated. I just had a simple question. did not get an answer via email, nor with the chat person. I called and the phone person gave me advice.
Slow and overly complicated way to respond to customer. btw, don't like the "pissed customer" moniker. It's kind of insulting.
ID
Location
Pittsboro, North Carolina
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Verified Reviewer New ReviewerBothersome Employees
Good luck getting the manager to put down or get off his cell phone. I was shocked with the lack of professionalism yet bothersome oversharing once we decided (and it became obvious) we were interested in making a purchase. Nashville experience has always been A plus and well worth the drive from Birmingham.
User's recommendation: Nashville Paddywax is BEST, avoid Birmingham location.
ID
Pros
- Outstanding concept
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Verified Reviewer New ReviewerOnline order
If I could give zero stars I would. I purchased two candles from them, my order was confirmed with a number as well as a email. More than a week goes by and there was ZERO sign of a shipment, or any update. I reached out via email, a few days go by, nothing. I reach out on Facebook sending a message...nothing. I then write a complaint on their Facebook wall, of course that’s when they email back. I was told my shipment would go out that day. THAT DAY. I think great! Satisfied. Almost a week later ZERO UPDATES. No shipment. Then again I write to them and I’m told you’re first in line. When I was told about a week before the same thing. Then after telling me TWICE my order was already being sent out (which was not true) they tell me they don’t have what I ordered in stock. Not only did they lie twice by this point about it being sent out, THEY DIDNT HAVE WHAT I ORDERED. Asking if I would be okay with them upgrading the sizes of my order I say fine just send it out. By that time I get an email right away that it’s ready for shipment. After their fb post about making up the delays to their customers finally almost a month later I receive my order... zero upgrade was given. Nothing. This company in no way will make up what they make you go through for your order. Such a joke.
ID
Reason of review
Order processing issue