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PaddyPower

PaddyPower Reviews

www.paddypower.com
What is your customer experience with PaddyPower?

PaddyPower Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

PaddyPower reviews show a 2.4 star rating from 7 customer reviews and mostly dissatisfied sentiment, with repeated mentions of account suspension, withdrawal issues, bonus problems, and requests for refund and help with GAMSTOP self-exclusion.

Key Takeaways for Future Customers

  • Expect chat-based support; many ask for a customer service phone.
  • Verify withdrawal and account access before depositing.
  • Be cautious with bonus terms and free bets eligibility.
  • If self-excluding via GAMSTOP, monitor account status closely.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unable to withdraw funds and missing balances.
  • Recurring account suspensions and slow verification responses.
  • Poor live chat experiences and allegations of discrimination by nationality.
  • Safer gambling policies and chat monitoring causing frustration.

Positive Feedback

Some customers praise bonus money, fair bets memory, and occasional helpful service experiences.

View full overview ›

Media from reviews

PaddyPower - Cant use free games etc
PaddyPower - Fraud
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Danijel M Oak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, England

I use GAMSTOP and forgot to withdraw...

I use GAMSTOP and forgot to withdraw 300 pounds can you send it to my monzo account if thats okay if not can you email me and we speak about that withdrawal

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Karianne Ose

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenock, Inverclyde

Cant use free games etc

PaddyPower - Cant use free games etc

Im being told my account is tempory closed for some reason ? I only got my account reopened about a month ago

Loss:
$50

User's recommendation: Sort my account because i have money in it and will withdraw

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george m Les

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Belfast, Belfast

Account problem

Hi , I had £14.77 in my main wallet , and £40.00 in my poker wallet . I went into transfer funds to take £20.00 out of poker and into my main wallet .

I got a notification to say there was a problem with transaction and now there is £14.77 in my main wallet and £20 in my poker wallet . And £20 has vanished from my screen

Loss:
$20
Pros:
  • Always use
Cons:
  • Is none

Preferred solution: Full refund

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Dennis M Nxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discrimination is a crime on nationality.

Refund all free bets English customers got to Scottish customers but we all know they won't Im a customer same as English customers they get £15 in free bet builders for all England games as a Scottish customer I got zero.b

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Dennis M Nxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

During world cup they are giving £5 free bet builders for all England matches but when ask on live chat why not same bets for Scotland matches told to basically f off and end chat.

Free bets for England matches in world cup when asked why not same for Scottish matches live chat basically telly you to f off and end call.Blatant discrimination on nationality wouldn't do that on skin colour.

Pros:
  • Usually good

Preferred solution: Apology

User's recommendation: Tell them your English get treated better.

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Linda B Cir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Camborne, Cornwall

It’s Derby Day and I can’t get into my account, not matter what. Never been a problem before. Have switched to Betfred

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See above. Derby Day.

Cant get into my account. Have tried everything.

Have switched to Betfred. Thought you shook now.

User's recommendation: Fix the issue.

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Michael F Rdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Leinster

Terrible customer service

Hi, I was betting on the baseball tonight: 'Atlanta Braves vs. Red Sox.' I was betting in running so I could 'cash out' if I thought my bet wasn't going well.

I bet 'under 9.5 runs,' and it was 2-2. It stayed that way and then jumped to 7-2; all my bets are gone.

I don't mind losing, but you can't score 5 in baseball. 0 stars.

Loss:
$10
Pros:
  • Only good thing about pp is the memory of them when everyone said you got a fair bet with paddy power
Cons:
  • I would be here all day but the worst is the disgraceful customer service

Preferred solution: Full refund

User's recommendation: Don't bet with paddy power.They are shady as *** lately.

View full review
Alan W Pnl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shrewsbury, Shropshire

Suspended account

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Having been a customer for many years, without any problems.

Request to validate who I was etc,. was [PERSON_NAME] completed only for the account to be suspended.

email stated that I would be contacted when account would be open. That was over 3 months ago.

How long does it take to confirm that the documents submitted are valid?

If you have ever gone through the AI chat box and got nowhere other than wanting to commit suicide.

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Emma b Vdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very disappointed

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I was told ti ask for an account review for a game bonus the past 3 times now and nothing ever available im a very good and loyal player to youre site for years so a little back is all I ask for but never nothing to the point im thinking about leaving and its something I dont want to do as love the site but not recieveing anything is a very big disappointment

Pros:
  • Very good site
Cons:
  • Bad for bonuses

Preferred solution: A little game bonus are something would be appreciated for being a loyal good player ti the site fir years

User's recommendation: Good in some ways do 50/50

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Caiden Mys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brent, Brent

Painful racing presenter

Little intrigued how Justin Kenny is ever let loose previewing horseracing in shop.The man has 2adjectives(impressive/unbelievable) which he uses inappropriately every 30 seconds and has a dogmatic view on race after race even where there is nothing but imponderables.Hard listen.

User's recommendation: Ear plugs

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Kyra Hyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sandy, Central Bedfordshire

I can't use my a/c

I tried to open an a/c for free bets, but lthough you tellme my a/c is open, I have been unable to place a deposit. I fear I may therefore lose my free bets.

Please help and advise . [PERSON_NAME]

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Anonymous
map-marker Reading, Reading

Tried to contact you but not able to email you a customer service phone will be best & easier for people like.

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A usto re service phone number will be very helpful & easy for people not very acquainted with technology

Thank you My phone ***

***

User's recommendation: Insist to have a customer service phone

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Anonymous
map-marker Poolewe, Highland

Blocked account

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AI Highlights
  • - Spent 2 days unblocking account with no success.
  • - The service has been appalling.
  • - They asked for my father's name many times and my mother Mary Ryan.

I have spent 2 days trying to unblock my account with no success.

The service has been appalling. Hopefully you can look back and see my what the questions were like .

If they asked me my fathers name at least 10 time. No way anybody could get it wrong that many times.

Yesterday they asked my mothers name and maiden name which is Mary Ryan. Nobody asked that today. It is so frustrating as i was betting at Newbury yesterday and today .

I had to get a friend as I live miles away from a betting shop. Hopefully this gets sorted soon

Isobel Arthur

isobel.nmec@***.com

Thank you

View full review
Blasa Egw
map-marker Chester, England

You have the best site .but I found when I won and wanted to collect my winnings..I'm told I have to go through to a dept out my betting attivertise..

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AI Highlights
  • - Transferred, I had to explain bets from 3 years.
  • - I won £176 and want to collect it.
  • - 62 and can't bet with this company; settle anti post bets if I win.

I get transferred and have to explain bets I made 3 years ok..all I wanted was to pick up my 176 pounds which I won .I never had to explain my bets when I lost .I had to go through my health and medicine I'm taking .it's ok when you lose..you are allowed to gamble..I'm 62..I know how to handle my money..so I can't have a bet with this company..they better settle my anti post bets if I win .

User's recommendation: Good site..but don't win . because they will want to go through your betting history

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Anonymous
map-marker Hadstock, England

Fraud

AI Highlights
  • - Deposited £100 to place a bet yesterday.
  • - The £100 disappeared and was used or cashed.
  • - The transactions history shows the money was used or cashed.
PaddyPower - Fraud

Hi. So yesterday evening I deposited £100 to place a bet today (17/11/25).

When I go to place the bet, I notice the £100 had gone. I looked at my transactions history and the money had been used or cashed out without me knowing.

User's recommendation: Keep your details safe

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Garry D Bfw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dagenham, Barking And Dagenham

Look in to my bank account details without my permission

AI Highlights
  • - Agent asked for bank details to verify account and shared them with safe gambling.
  • - No permission to share bank details; requests transcripts 24-25.

Hi, I what to make a complaint about your agent on live chat, I was ask to verify my account, bye send in my bank account details, which should of be done when I opened my account year ago, nevertheless I sent it to your agent, on the impression it was to verify my account but the agent sent my personal bank account details to safe gambling department, we're a another agent look at my personal banking account, ask me why I missed a car insurance payment, and what I have a overdraft for, I did not give the agent permission for my personal account details been pass around the office this has upset me badly that I couldn't sleep last night, as this has given me stress and anxiety, my son is a solicitor and I ask him for advice on this matter, he said your agent had no rights to look in to my bank account details and ask me details about my personal account details, he has ask me to ask for all live chat from the 24 and 25 of this month also a copy of your terms and conditions were it says we can look and pass your bank account details around your office without my permission, I been on live chat to ask for the live chats details but they cut me off please do not ignore my email, as I will not let this go as it will not cost me any money to take legal action against paddypower on this matter. As my son is a solicitor. Thanks garry dry.

Sent from Outlook for Android

Sent from Outlook for Android

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1 comment
Guest

It sounds like PP has some concern you have a gambling problem. Have your solicitor son draw up paperwork and have him sign it (along with you) that he/you will be responsible for any gambling problem you may have and you BOTH release the company from any liability. I’m sure they will jump to give you your account back.

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