Packman Disposal Services - Trash Collection Review from Westminster, Colorado

Lady who answered the phone is a complete b****! She has absolutely NO customer service skills!! She must be related to the owners or something because there is no way she would still have a job!! I mean the ratings speak for themselves, they have one star in the customer service catagory!!! If you are thinking about getting trash service through packman you might want to look into Rocky Mountain Trash service. Packman is RUDE RUDE RUDE and they will eventually go out of business if they keep letting NATALIE handle their customer service department (talking to NATALIE is like talking to a teenager, totally argumentative, talking over me everytime I tried to say something, her tone was awful, treated me like I had no idea what I was talking about...) "News flash NATALIE if you are miserable at your job don't take it out on everyone that calls I'm not the reason you sit behind that desk and hate every minute of it, you should look into a profession where you don't deal with the public AT ALL!! AT ALL AT ALL AT ALL!!!!!!!!! HAVE A NICE DAY NATALIE!!
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ID
#658077 Review #658077 is a subjective opinion of poster.
Location
Westminster, Colorado
Reason of review
Poor customer service
New Reviewer

WORST SERVICE EVER!!!

I have talked to a manager multiple times. THIS BUSINESS DOES NOT CARE! I have had them for 4 months and they have forgotten to pick up my trash 6 times!The company claims that the drivers return your trash cans to the top of the driveway. NEVER have the drivers returned the cans to the top of our drive. They just leave them at the bottom, blocking the driveway. I expressed my concerns and issues with service before paying for the next three months and was assured theses issues would be resolved.Once again TODAY they did not pickup trash.
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ID
#613727 Review #613727 is a subjective opinion of poster.
Location
Westminster, Colorado
Cons
  • Customer service
Reason of review
Poor customer service
New Reviewer

Packman Disposal Services Inc. of Brighton Colorado

I just got a card from these folks stating that I had t have my trash out by 7:00 this morning in order to have it picked up. They had just mailed these out Monday afternoon and they expect the mail to get to us in 1 day. I called and asked why we didn't receive notice earlier and the woman on the phone said to ask the postal service. She must her customers are ignorant. My exact words were "why didn't we get these yesterday?" She misunderstood me and got smart with me telling me I should have had it out by 7:00 this morning. I told her I didn't get notice until today and she tried to tell me I just told her I got the notice yesterday. She then told me I'd have to wait until next week because they had already been through. I then told her that I expected my bill to be adjusted, which she said would happen. Just wanted to get this out there and let folks who are in the same situation to call and have their bills adjusted, and don't let her get smart with you. There's a price for treating customers like ***, and money lost is the only language people like that understand.
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ID
#606883 Review #606883 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • Up until now i liked the service
Cons
  • Short notice on collections
Reason of review
Poor customer service

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