Pack And Load Services
Reviews and Complaints
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Verified Reviewer | Chicago, IllinoisTreadmill destroyed; berated by David Costanza the Controller
In short, two men sent to our home by Pack & Load Services DESTROYED our practically new treadmill. They literally butchered and hacked it, caused it to slam down and shattered pieces, scratched and dented it and DUMPED it in the POD.
When they left they apologized and said, "I'm sorry.
But file a claim and get your money back. They are insured and bonded!"
Pack & Load has claimed to only be liable for $25 of coverage, despite this horrific, negligent destruction. To make matters worse, their controller, DAVID COSTANZA, called me and my 72 year old mother to scream and berate us.
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Please note that we attempted to resolve the matter with Pack and Load, but to no avail. Further, given the extremely aggressive disrespect we endured on February 17, 2022 from David Costanza, Controller of Pack and Load, we no longer feel comfortable or safe communicating with anyone from Pack and Load and requested that PODS help us with the matter.
Details of Teleconference with Costanza
On February 17, 2022, David Costanza contacted us directly by telephone to discuss the matter.
He shared that he had an offer" for us to repair the treadmill. When my mother countered that the treadmill was destroyed beyond repair due to being shattered in several pieces and the wires being tampered with, David then stated, Well, you signed our terms and conditions and we are only liable for $25.
I then set forth that he could not begin to classify the matter, which we believe rises to the level of negligent destruction, within the confines of the standard terms and conditions. This upset David Constanza greatly, and he proceeded to launch into an extremely aggressive tirade in which he yelled and berated us at the top of his lungs.
Costanzas language, tone and volume were so vile and crushing that I had trouble working the remainder of the day. I was also shaken the next day as well.
Below are some of the statements from Davids tirade, which was meant to demean and intimidate us.
How do you know it cant be repaired?
Who are you? YOURE NOT A PROFESSIONAL!!!
We are only liable for $25, but I am TRYING to do you a favor.
Youre throwing around the word negligence!!! We are only liable for $25!
Hmph! There were only a few scratches on the thing!
I can hardly see anything the pictures you sent were grainy, not good quality not even HIGH DEFINITION!!!
We wouldnt even be in this mess if it werent for those idiots!
You didnt even send me the model number!!!
I attempted to interject to counter Davids dismissive minimization of the destruction, but this inflamed him even more, with him yelling, If you cut me off Im going to terminate the call!!!
I inquired as to why he was speaking to us in such a tone as if we were junk yard dogs and he replied, Just stop interrupting me!!!
To be clear, we never interrupted or disrespected Costanza, but instead were merely attempting to have a discussion, in which he refused to engage.
Shocked, I said, Wow..
He then responded in a condescending manner: Woooooowwwww . Yeah, thats right WOOOOOOWWWWW . WOOOOOOOWWWWWWW!!!
We were shocked, paralyzed and said absolutely nothing for the remainder of the call.
I can only imagine if my 72-year old mother were alone on the call. Ultimately, David Costanza calmed himself down by rambling a series of statements to redeem his character.
I am an easy going person, Im a GOOD person but something about you just set me off.
I dont even get involved with things like this, but dont you see I am trying to help you!
Im in the conference room.
You have my cell phone number!
I am 64, with a wife, no kids and a dog. And I dont want them to have their things destroyed.
Maybe you can help my wife get on her bike I bought 2 years ago.
Im a professional.
Ive been doing this a long time.
The call ended with him apologizing and literally laughing at a joke he made. Shaken and upset, we simply said good night.
- Incapable
- Would not hear my complaint the first 3 times
- Not wearing face masks
Preferred solution: Full refund
User's recommendation: Do not use if you have items valued at more than $25
Not clear and straightforward.
User's recommendation: Stay away!
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Verified Reviewer | Corte Madera, CaliforniaUnwarranted trip charge
We secured a pod and went with their recommended pack and load services to load and unload our POD for our move from Michigan to California. When the POD arrived and the Pack and load movers came to unload it, the door wouldnt open and the movers left.
I had to have PODS come out and wiggle the POD around to get the door unstuck. The rocking chair was loaded too close to the door which caused the POD door to get stuck. The next day the Pack and Load movers came back to unload. I found out the next day that I was charged $225 for a trip charge when they couldnt open the door!
I disputed this as their people loaded it and they should be responsible. They will not refund that trip charge so now I will dispute it with my credit card company!
DO NOT DO BUSINESS WITH THIS COMPANY!!! I wish I had read reviews before hiring them!!!
Preferred solution: Full refund
User's recommendation: Do not use this company!
Bad customer service
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Verified ReviewerDisaster Experience
To say this experience has been a nightmare, is an understatement.
I scheduled packing and loading of my services based on a recommendation from PODS. After speaking with a coordinator, I had everything scheduled for a Fri/Sat visit.
When calling back to give final billing information, I was told my dates had been changed to Fri/Mon.
I explained that I was not off on Monday. I was told they had no crews available in my area. While frustrated, we needed the work done so I arranged for my husband/adult daughter to be there on Monday.
Friday rolled around and my initial time window for the crews arrival was 8-11am. I called at 9:20 to see if they had a better window, at which time I was told they would be at my home at 12pm.
Agent advised that the crew had a morning "unload" job before me. I expressed my frustration, and reminded them that I had told my coordinator that this was a big job and that was not going to allow a lot of time for day 1. Agent answering phone advised they would be there at 12 and would "get the work done".
At 12:20 I called again and was told my crew was on the way, and were "stopping for extra boxes". I again advised my concern with the time frame and that I had already had boxes ordered on my initial invoice.
Agent replied that the crew would be at my home by 3.. and felt they needed more supplies.
At 3:30 I called again and was told the crew was running behind and had stopped for boxes but were on their way. Turns out, said crew, was coming from Richmond (3 hours away).
The crew arrived at 4:20 and left at 9:50. Crew was rushed the entire time..
left numerous items throughout the house unpacked and crammed the POD completely full. The instructions for he POD to leave space to allow for shifting of items, which they did not.
In speaking to 3 different people throughout the day NO ONE apologized. I spent $3060 for day one and got 4 crew members and 5.5 hours of work. I expressed over and over again how I had taken a day off work, spent a lot of money and did not at ALL get what I had paid for.
The following day a supervisor contacted me and I had to explain the chaos of the whole situation.
She was the first one to apologize, and said she would get back to me. I still at that point did not have a definitive time frame for the crews Monday arrival. I asked that she let me knew and expressed again that it would need to be morning and that they would need more than 4 people. She was adamant that she would figure this all out for me and would get back to me shortly.
This was around 9-10 in the morning. I called at 4 as I had not heard from anyone and got a voicemail. I called again at 5 and the evening shift agent answered and said its after hours when I asked for the supervisor. She was rude, and very dismissive.
I explained that I was supposed to have received a call back, both about my issues and my Monday crew. She advised that I would not get a call back until Monday.
I called back later, and asked to move the crew to Thursday (my next day off) since I did not know when they would be arriving and did not know how many people. I was told they did not have a crew available Thursday but they did have Wednesday and they would try to get additional help and a morning crew. I explained that my original crew was driving 3 hours so if there was any way they could get someone local.
I did not hear back on Monday, so I called on Tuesday to confirm Wednesday crew.
At which time I was told they had me scheduled for Thursday because thats what I asked for. I explained I was told they did not have anyone available Thursday and that they did have availability Wednesday. I also explained I had already moved my PODS pickup to Thursday based on this information. Later that evening I received a call that I would have a Wednesday crew and that they were trying to get additional help.
I was initially told it would be an afternoon crew. I expressed my disappointment in this entire experience, and was then told the crew would be mid-day. I did not have choice but to just agree with this and said okay.
Wednesday TWO people showed up at my home. When they came in the house they told my daughter, that they were loading, but they were not packing.
My daughter explained that I paid for packing AND loading. This day was at a cost of $1800.
An hour later one of the two left and brought back a different individual. While they did get a lot done, the job was by no means finished. I had 3 PODS and explained on DAY ONE, that this was a large job and would need extra help.
While these two gentlemen did get a lot done, it was not at all done with caution and concern for our belongings.
The gentleman loaded two refrigerators. One of which I have owned less than a year. There are several dents and scratches on both. The second refrigerator, they got stuck in a doorway.
They had to pull it back out. My son then took the doors off for them. We are still unloading PODS, so we do not know at this point, what else has been damaged.
No one has followed up with me, as of today.
I was told I was getting a credit and I asked what the breakdown was, because I was already owed money for items and labor I was charged for that we did not receive.
I have used professional movers in the past, and the experience was seamless. This was a nightmare!
- Poor customer service
- Damaged items
- Not enough people in crew
Preferred solution: Price reduction
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Verified Reviewer | Norfolk, VirginiaCheats
- I received my goods
- Not enough people in crew
Preferred solution: Full refund
User's recommendation: Run away
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Verified ReviewerHORRIBLE EXPERIENCE!
I would strongly cautioned anyone from considering using Pack &;;;;;;;;; Load Services, Inc for anything related to a move or anything else. My wife and I had the misfortune of employing Pack & Load Services, Inc (as recommended by the local PODS Moving & Storage vendor) to professionally pack and store our household item for a local move from the Town Center to Twenty Mile here in Nocatee.
The first sign that something was off was when the Pack & Load Inc employees showed up with no tools or equipment to pack our household. They then proceeded to pack our items in a POD for transport & delivery to our new home. Upon opening the POD at our new home, we found our household goods had not been packed professionally rather haphazardly stacked/thrown into the POD container. We contacted pack & Load Services, Inc.
to file a claim and an adjuster was dispatched. The adjuster determined that we had an excess of $10,000 of damage to our household goods (furniture, items, etc.)$10,075 to be exact. Despite continue to follow up both, in writing, and via the phone over the past year, Pack & Load Services, Inc. is unwilling to make any restitution whatsoever largely ignoring our communication.
During last phone call, the gentleman on the phone from Pack & Load Services, Inc. stated All moving companies get bad reviews, WE DONT CARE.
Normally, I would chalk this up to experience and learn from it but I feel it outrageous that any company, demonstrating such a hostile attitude toward the very customers that ensure its livelihood, survive. Given this experience, I would strongly discourage anyone from using Pack & Load Services, Inc (as recommended by PODS) for any service whatsoever.
- Overall horrible customer service
- Refusal to discuss the issues
- Disrespectful to customer
Preferred solution: Restitution (FULL or Partial) for the $10,075 in damages caused by Pack & Load during my move and an apology.
Very unprofessional
- Not professional
Preferred solution: Our $200 reTurned
User's recommendation: Go with a differenT company. $800 for 2 hrs of work and then have $200 stolen on top of that.
The worst possible service and experience
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Verified ReviewerFRAUD
- Unreliable
- Fraud
Preferred solution: Full refund
User's recommendation: USE A DIFFERENT SERVICE
HORRIBLE
User's recommendation: Never use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible ability to pack a pod
- Non
- Would not refund me anything
- Overall horrible customer service
- Refusal to discuss the issues
Preferred solution: Full refund
User's recommendation: Don’t hire this company to get help loading your pods. They amhave horrible service and don’t care about u. Watch I won’t receive anything from this company as a result of al the emails I’ve sent and this review
Extremely POOR service
I contracted with pack and load services, a division of PODS I guess, to pack, move, and unload some of my household goods. They loaded some of the stuff I asked and filled the container with lighter boxes leaving treadmill, weight machine, the little stuff I asked them to load.
One wardrobe box was loaded upside down on the bottom under heavy furniture. Upon delivery I was informed they could not find a team. So after that default I had to find my own unloading team. They did great and found all the damage done by poor, inexperienced, and downright lazy loading.
One shelf broken in two pieces was packed in opposite ends of the container. I asked about filing a claim, received a form, filed that form, and was then told that they failed to unload I could not file a claim.
Biggest mistake of the century using these idiots. Save yourself the pain and just burn all your furniture before you move!
- Fast
- Expensive
- Inexperienced
- Incapable
Preferred solution: Price reduction
User's recommendation: STAY away from Pack and Load Services!!!
KEEP YOUR EYES OPEN; WIDE OP
- Being stolen from
Preferred solution: An apology, and warnings to customers.
User's recommendation: You do not know these people. Keep your eyes open.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not use this company!
- That they where available
- Policy or trustworthiness
- Packing my belongings
- Customer service
Preferred solution: Price reduction
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Pack and Load has moved on and not acknowledging any of my efforts to contact them. NEVER use these armature rip off artists!