Pacifica Group
Pacifica Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pacifica Group has a 1.0 star rating from 1 review with consumers mostly dissatisfied; reviews cite high prices, limited product diversity, and poor customer service after warranty issues.
Positive Feedback
No positive experiences are reported in the available Pacifica Group reviews.
Negative Feedback / Risk Areas
- Repeated failures in repairs and damaged parts during service.
- Slow or no response from engineers and management, fueling Pacifica Group customer complaints.
- Paid replacement parts were not reimbursed, raising concerns about refunds.
- High price point for limited product and service quality.
Key Takeaways for Future Customers
- Expect difficult customer service interactions and verify repair responsibilities before booking.
- Document charges and chase refunds promptly if parts or work are mishandled.
- Compare alternatives given the reported issues and high price.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pacifica Group has a 1.0 star rating from 1 review with consumers mostly dissatisfied; reviews cite high prices, limited product diversity, and poor customer service after warranty issues.
Positive Feedback
No positive experiences are reported in the available Pacifica Group reviews.
Negative Feedback / Risk Areas
- Repeated failures in repairs and damaged parts during service.
- Slow or no response from engineers and management, fueling Pacifica Group customer complaints.
- Paid replacement parts were not reimbursed, raising concerns about refunds.
- High price point for limited product and service quality.
Key Takeaways for Future Customers
- Expect difficult customer service interactions and verify repair responsibilities before booking.
- Document charges and chase refunds promptly if parts or work are mishandled.
- Compare alternatives given the reported issues and high price.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My Rangemaster fridge freezer started over freezing in June 2024 just after warranty had expired. The Range master firm state that you must use Pacifica from Durham to do all repairs.
- - An engineer broke fridge panel and admitted fault.
- - I was charged for a replacement panel, wrong parts were sent, and reimbursement is pending.
I have e mailed them and telephoned , but they still owe me the money I paid for the bit the engineer broke.
When I tried to make another appointment I was told I had to pay for the replacement panel. Engineer arrived and the new panel was the wrong one. To cut a long story short after several visits again with wrong bits, I decided we could live with broken panel. This decision was made in March 2025!
I still have not been reimbursed for the bit I had to pay for which the engineer broke. I have tried chasing them up with no luck.
I wrote to top dogs in both firms and did not get a reply from either. I do not know what to do next.
- Unsatisfactory
Preferred solution: Full refund
User's recommendation: Do not buy a Range master product and certainly do not use the Pacifica engineers.
Construction and Repair Expert Talks
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In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.
Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.
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