New Reviewer

DO NOT ATTEMPT TO REFINANCE OR HAVE ANY DEALINGS WITH PACIFIC TRUST BANK

DO NOT ATTEMPT TO REFINANCE OR HAVE ANY DEALINGS WITH PACIFIC TRUST BANK. They are incompetent, they will waste your time, drag their feet, bombard you with confusing emails and calls requesting tons of tedious information that is provided over and over again, and in my case, we get to the actual SIGNING (I WAS ACTUALLY IN THE WAITING ROOM AFTER BEING TOLD TO GO AND CLOSE WHEN I RECEIVED AN EMAIL) and they realize THAT THEY FAILED TO CHECK IF MY APPLICATION AND LOAN WAS HPML COMPLIANT. This is basic stuff and because of their egregious shortcomings, I wasted 6 weeks with these incompetent schmucks. Avoid David Racer, Lisa Simmons, and Patricia Restrepo.
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1 comment
#742393

Do NOT deal with this bank! Highly unethical business practices by Lisa Santos and entire staff at Irvine location! Don't waste your time!

ID
#439268 Review #439268 is a subjective opinion of poster.
Location
Conway, Arkansas

Refinance terms a hoax

3 months ago i entered into a deal with PAC Trust with a 3.5% interest rate, a rebate that would cover all costs in closing and a promise of 30-45 closing. Received a good faith estimate and was told we were locked in. Upon finally getting approval after a long time the loan officer stated by the way rebate is no longer available . I said what do you mean we were locked in.. She came back with you can't lock in until your approved. Then she stated the rates are much higher would I like to float? I'm ready to walk? I asked for them to put their best and final offer in email to me. Lets see what happens.
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2 comments
#711767

Pactrust bank is a piece of *** now even to its employees that should tell u something. They take advantage of the customers and play the employees while the CEO and his second hand man who sucks his balls spend all our and your money on laker games, extravagant vacations, and still treat even the customers like ***.

They used to be a small community bank that had loyalty and character now they are just ***. #irvinedickwads #iwearmysuitandimbetterthenyou

#664795

Just had same experience, rates kept on changing, floating rate, got email saying I was closing 3 days later did not know what my rate was? Talked to team manager whom promised $300 to $400 gift card for my troubles but never got it. Fullvof dishonest liars, no integrity at all

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ID
#376642 Review #376642 is a subjective opinion of poster.
Location
Culpeper, Virginia
Loss
$6000
New Reviewer

PacTrust Mortgage Applicant Abuses

PacTrust (via Lender's Direct) led me on for more than 3 months promising me a partuclar mortgage deal and dragging the whole process out then they changed the deal on me at the last minute, not being able to follow through on their many promises. I would avoid Lender's Direct and PacTrust like the plague unless you enjoy being mislead and having your time wasted. You have been warned; avoid PacTrust and Lender's Direct! Question everything they say since they are really not knowledgeable about what actually is and is not possible regarding the various programs. They will tell you anythign to get you to place a deposit and then you will sit around waiting for months while they lead you on and then try to foist a less than optimal deal on you at the last minute that suits them but not you. RUN AWAY!
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14 comments
#742394

Agree with all the other negative comments. Run and don't waste your time!

Do not deal with Michael Whitmarsh or Lisa Santos.

Highly unethical business practices and you will walk away without a re-finance and loss of money!

You WILL GET SCREWED!

#722610

Wow I wished I would have known about this site earlier. We were supposed to sign loan docs by the end of September with Pactrust (Irvine) we locked in our rate now they are asking us to put $100K from my husbands 401K in case he looses his job they will be protected.

First of any fool knows that PacTrust will be selling this loan within 60 days. We have wasted 7 months of jumping thru multiple hoops.

This week coming up I will reach out to someone in corporate to find out if someone can explain this ridiculous request. We own multiple homes and apartments and NEVER has any lender asked to put money down for a collateral.

Diane

#724577
@PissedConsumer722610

We are very sorry to hear that you feel you had a negative experience with PacTrust Bank and our Home Mortgage Division. We take our customer service very seriously and we would very much like to discuss your dissatisfaction and see what we can do to better understand your situation. Please contact us at customer.experience@***.com.

#742428
@PissedConsumer722610

Diane,

You are correct! These people are crooks! So sorry you got screwed over too!

#695954

Anonymous,

We are very sorry to hear that you feel you had a negative experience with PacTrust Bank and our Home Mortgage Division. We take our customer service very seriously and we would very much like to discuss your dissatisfaction and see what we can do to better understand your situation. Please contact us at customer.experience@***.com.

#742387
@PissedConsumer695954

Lisa Santos, Traci King and especially Michael Whitmarsh should all be thrown out of the mortgage industry. Extreme unethical business practices.

Not sure how they sleep at night after screwing with people's lives and homes.

#742391
@PissedConsumer742387

Run from this bank! Don't waste your time. Famous for the 'bait and switch' They will string you along with lies and call your credit cards and impersonate you for information!

#742427
@PissedConsumer695954

You are NOT sorry! This is how you do business.

Bait & Switch tactics.

You people are the PERFECT example of PREDATORY LENDERS!

#742432
@PissedConsumer695954

Lisa Santos should be fired!

#682597

The same experience with them(Pactrust in CA) started the process last April paid $200, they said that they will give it back after the closing. They also said closing amount will be put in the loan.

Today we just received a call from Laura Ysais that we have to pay the closing. We paid two late fees for our mortgage because we thought we will have the closing last June.

Is it possible to file a complaint against them?

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ID
#359282 Review #359282 is a subjective opinion of poster.
Location
New York, New York
Loss
$3500

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