Pacific Reproductive Cryobank Reviews
15 CLAIMED LOSSES
1 TOTAL REVIEW
WARNING!!!!! Pacific Reproductive CRYOBANK Poor service
Greetings, I called The Pacific Reproductive Cryobank to place an order over the phone 1-87*-594-****. I spoken with incompetent workers named Lupe and Christine. The following was my experience: a) A donor was no longer in stock. Which was frustrating. Anyway, I called to verify that another donor was in stock prior to paying to view the photo. b) I paid to view a photo of the donor. After I paid I hd to wait a longgggg tme for the photo to appear. c) I called 1-87*-594-**** to place an order at 1:10. Lupe informed me to call 626-432-****. No one answered. d) When I placed an order I was quoted 3 different prices. Noone knew the exact charges For example: I was told if I placed my order by 5pm today the charge will be $$$. I called back at 1:30-3:05 Noone answered only a recording. Finally a rep named Lupe answered at 3:15 only to tell me that I will be charged an additional $150.00 because delivery for the day left at 3:00pm. I reminded her that I was previously informed by Christine that there is no additional charge for shiping to arrive on Weds if I paid by 5pm. Lupe was in disagreement. I asked to speak with the Supervisor. I was transfered to Christine. She acted like she did not know how Lupe came up with the additional charge of $150. When I questioned Christine about the many descriptencies in price. She hung up the phone. e) I called back to request a refund for the purchase of the photo. To date I have not received a refund, an apology, explination as to the discreptency in price. So, I would like to know if Pacific Reproductive Cryobank are scam artist or simply incompetent or both? My opnion is that they are scam artist because if they were incompetent at some point they would have relized their mistake and make attempts to resolve the issue. Fertility is an issue I am very passionate about. Women (and men) go through soo much in this area. This situation that I experienced with Pacific Reporductive Cryobank was unwarranted and made a simple procedure stressful. All they had to do was remain courteous, professional, and provide staff with consistant traning so that there is no conflicting price. They WASTED my time. And lets face it ladies. Onething we DO NOT have is TIME to waste on such nonsense like this. I am sharing my story because NO woman dealing with a cryobank should have to go through this. Everyone deserves to be treated with courtesy & professionalism. Also no one should feel like they are dealing with people who lack ethics and make up orices as they go along. Shame on Pacific Repordution Cryobank!!! So you have been warned.
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Pacific Reproductive Cryobank