Pacific Life Reviews
Pacific Life Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews; consumers are mostly dissatisfied and cite high price level and problems with billing and customer service in Pacific Life reviews.
Positive Feedback
Usually they are good. Some customers note long-term relationships and existing products like annuities and pensions.
Negative Feedback / Risk Areas
- Repeated Pacific Life customer complaints about slow transfers causing investment losses.
- Billing and direct deposits errors led to lost or misdirected funds and difficult refunds.
- Poor customer service, account freezes, and documentation disputes harmed trust and access.
Key Takeaways for Future Customers
- Expect to verify direct deposits and monitor transfers closely when reading Pacific Life reviews.
- Be prepared for lengthy customer service interactions and confirm fee structures before buying.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews; consumers are mostly dissatisfied and cite high price level and problems with billing and customer service in Pacific Life reviews.
Positive Feedback
Usually they are good. Some customers note long-term relationships and existing products like annuities and pensions.
Negative Feedback / Risk Areas
- Repeated Pacific Life customer complaints about slow transfers causing investment losses.
- Billing and direct deposits errors led to lost or misdirected funds and difficult refunds.
- Poor customer service, account freezes, and documentation disputes harmed trust and access.
Key Takeaways for Future Customers
- Expect to verify direct deposits and monitor transfers closely when reading Pacific Life reviews.
- Be prepared for lengthy customer service interactions and confirm fee structures before buying.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pacific Life is not the company to buy insurance or investments
- - Pacific Life's transfer to Schwab took six weeks; a mistaken recall of funds caused a $675 loss.
- - 12+ calls were made; Luke showed little empathy.
I had a variable annuity with Pacific Life for over 14 years. I decided it was time to transfer my IRA to Charles Schwab because the return on my investment was weak, and I was paying around $600.00 a year in fees.
After I completed the application with Charles Schwab, the company contacted Pacific Life to request the transfer. Pacific Life transferred my account to Charles Schwab. This is when the nightmare began. Someone at Pacific Life made a mistake.
The funds shouldn't have been sent until they had received a custodial release from the investment advisor who was the custodian on the account. Pacific Life realized they made a mistake and recalled the funds from Charles Schwab. The funds were transferred for the first time to Charles Schwab around March 24th. The funds finally made it to Charles Schwab around May 9th.
It took six weeks to complete the transaction, which should have taken a few days. Over the six weeks, I talked to more than 12 customer service people and managers. The market had changed during those six weeks when the check finally showed up at Schwab. My account had lost about $675.00 in value.
I explained my situation to Luke, a manager at Pacific Life.
He had little empathy for my poor experience or the financial loss, even though his company made a mistake that cost me money, time, and frustration. My suggestion is to keep looking if you're considering Pacific Life.
- Sent a check without the release
- Lack of professionalism
Preferred solution: The 675.00 I wouldn't have loss, if Pacific Life had made the mistake, which delayed the completion of the transfer to Charles Schwab
User's recommendation: I wouild not recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport Beach, California
PACIFIC LIFE SENT MY DEAD HUSBAND'S PENSION TO IDENTITY THEFT ACCOUNT AFTER I CHANGED IT
- - Identity theft on Oct 31 redirected death benefit to other bank; I changed the direct deposit on Nov 6, but customer service did not resolve it.
I haven't heard from the supervisor, and I WANT MY MONEY. The apology maybe.
I get my husband's death benefit deposited in that bank, but I CHANGED the direct deposit on Nov 6th, in plenty of time. My money usually comes on the 28th at 9:40.
They sent it to the IDENTITY THEFT BANK. I called customer service so many times and they said it's in THAT BANK. I HAD TO CALL THAT HORRIBLE BANK, THEY TOLD ME IT NEVER GOT THERE. I'm going back and forth AGAIN WITH CUSTOMER SERVICE PEOPLE.
Then a supervisor called me and did nothing to help me. I'm sick of losing my money. He told me "well, I'll see..." And he said well, next month it will get there!!! Sick of people not doing there jobs.
If it was their money, they would be pretty upset and they'd fix it quick. Tired of this b.s.
- Usually they are good
- Are making excuses for bad business practices
Preferred solution: Apology
User's recommendation: Triple check whenever you change your direct deposits.
Newport Beach, California
Upset
- - Company froze my mother's variable annuity.
- - Guardianship was claimed; we don't need it.
- - Medical info from my half-brother was shared without consent.
Pacific Life wont let my mother transfer her money to another local company and change financial advisor
This company froze my 78 year old mothers variable annuity account . I am my mothers DPOA and they trying to tell me I have to get guardianship of my mother which we don't need.
I will not take my mothers civil rights or any other rights from her, They took medical paperwork from my half brother about my mothers medical condition and we did not authorize him to give anything about he medical condition. This is her privacy that was violated. Now my mother want to transfer her money over to another company and they wont let her because of my half brother, This company don't know nothing about us. My half brother is a criminal that served 15 years in prison and have nothing.
So for them to freeze my mother account is not right, She worked very hard for her money and now all she want to do is live comfortable and not worry about anything.
We do not like whats going on. Put yourself in my mothers shoes and mine too.
- Froze my mother account and wont unlock
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
Brands Related to Pacific Life
Aviation Capital Group
Pacific Life Re
Cadence Capital Managemen...
Companies Similar to Pacific Life
Immediate Annuities
Ascensus
“Hey, this is Timothy Brown and I've been locked out of my account. I can't unlock it, because my old...“
Lincoln Financial
Annuity Org
“Annuity.Org is a sub-par website that contains lots of information about structured settlements. Or at...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
contact a lawyer morgan and morgan can help . stop being nice and take it to court posting on a site like this does nothing to rectify your issue