Pacific East Aquaculture
Pacific East Aquaculture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pacific East Aquaculture has a 3.1 star rating from 3 reviews with mostly neutral sentiment and mixed experiences.
Positive Feedback
Customers praise coral quality and product variety, with some reviewers recommending the farm and noting responsive service after shipment issues in individual Pacific East Aquaculture reviews.
Negative Feedback / Risk Areas
- Poor packaging and frequent reports of dead or damaged livestock.
- Problems with customer service and denied guarantees leading to unresolved customer complaints.
- Issues obtaining replacements, refunds, or spare parts for lights.
Key Takeaways for Future Customers
- Expect good coral selection but inspect shipments promptly and document arrivals for refunds.
- Be prepared for potential delays contacting support and unclear exchange/refunds policies.
- Check product fit and replacement part availability before ordering tanks or lights; auto-ship or recurring orders may warrant extra caution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pacific East Aquaculture has a 3.1 star rating from 3 reviews with mostly neutral sentiment and mixed experiences.
Positive Feedback
Customers praise coral quality and product variety, with some reviewers recommending the farm and noting responsive service after shipment issues in individual Pacific East Aquaculture reviews.
Negative Feedback / Risk Areas
- Poor packaging and frequent reports of dead or damaged livestock.
- Problems with customer service and denied guarantees leading to unresolved customer complaints.
- Issues obtaining replacements, refunds, or spare parts for lights.
Key Takeaways for Future Customers
- Expect good coral selection but inspect shipments promptly and document arrivals for refunds.
- Be prepared for potential delays contacting support and unclear exchange/refunds policies.
- Check product fit and replacement part availability before ordering tanks or lights; auto-ship or recurring orders may warrant extra caution.
Media from reviews
Tank bought from Walmart missing parts
I have a tent that I purchased yesterday from Walmart however Ive called the store three times I cant get a hold of anybody the tank is full of water and I missing parts
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Verified ReviewerPurchased a defective product
On June 16,2021 I purchased a day bulb and a nightlight bulb incandescent reptile lighting, The nightlight DOES NOT WORK! When I twist it in it does not cut on. Who can help me in this matter.
Preferred solution: Let the company propose a solution
Need a replacement light for a 5 gallon tank
A light
I needed a replacement light
My old light burnt out
User's recommendation: I will recommend them
Irritated
- The bulb cost almost $10 and did not last a full day.
- A second bulb lasted 2 days; store won't refund and says to contact Aqua customer service.
I'm very irritated that I paid almost $10 for this bulb and it didn't even last a full day I bought another one it lasted 2 days the store does not agree in giving my money back they want me to get a hold of Aqua customer service
Preferred solution: Full refund
20 gallons fish tank led light are OUT can't find replacements anywhere
- Two tanks, 30 and 20 gal, have a low-profile hood with white LEDs.
- The 5 LED strings for the 20 gal hood are out; need replacements, white LEDs only.
I called Pacific East Aquaculture, talked to a very nice guy. This IS NOT the company that sells Walmart Fish Tanks.
He unfortunately keeps getting calls and complaints from Walmart customers. He has tried to contact Walmart and that is a dead end.
I ask for forgiveness by bad mouthing this company.... Lorie Rassouli
I have bought two of your tanks a 30 gallon and a 20 gallon. I like the low profile hood with the white led lights.
HOWEVER, the 5 small LED light string that attaches to the hood of the 20 gallon tank are OUT . I have spent no less than 2 days looking for replacements. WHERE CAN I FIND THESE LIGHTS? I don't need the hood only the lights.
Since these lights are like GOLD never to be found. I would also like replace lights for my 30 gallon tank.
YES I will pay for them. dawndenovi@***.com
ONLY WHITE LEDS NOT BLUE...JUST LIKE YOU HAD ON THE HOOD WHEN I BOUGHT THE TANKS AT WALMART IN PATTERSON CALIFORNIA
Preferred solution: Let the company propose a solution
Best coral farm on the east coast
- I found a great place to grow my tank in MD.
- I bought moniporas and a class clown chalice with color.
- I 100% recommend them to anyone.
I have been looking for a great place grow my tank since moving to the MD from New York. I found this gem, and I am excited to go back.
Bought a couple moniporas and a class clown chalice that is out of this world with color. 100% recommend them to anyone.
Happy customer!!!
- First shipment was two days late and items were dead.
- Pacific East Aquaculture replaced them well.
- Since then, orders have been good and they're easy.
Had a problem with the first shipment coming in 2 days late due to shipper. All dead.
Pacific East aquaculture did an excellent job of replacing the items. Have ordered from them since and been very happy every time. Easy to work with and very responsive both on the phone and through emails. They have a wide selection of beautiful corals and fish.
I live about 3 hours away and I look forward to visiting their facility.
Lol This website requires that you go into detail of a 100 words or more.
I don't need a 100 words to say what I had to say. And it still won't let me post yet.
- Coral
Fish arrived death & guarantee was denied
- Lost almost $300; seahorse arrived dead and guarantee denied.
- Two seahorses were shipped in one bag; one died, the other died soon after.
I have loss almost $300 My seahorse arrived death & guarantee was denied I wont recommend buying from this place to anyone else. Found mixed reviews online but personally, i wont use them again.
From tow that I purchased, 1 arrived death, the other was skinny, wont eat or swim properly and then it was death the morning after. They packed 2 seahorses in the same bag. if one gets sick and dies, the other one will dye too and that is exactly what happened.
I have purchased seahorses from other places and see how other vendors package much better and in terms and insulation. No wonder why seahorses form other facilities arrived alive while the ones from pacificeast arrive death.
- Packaging and quality of their seahorses
What A Rip OFF
- Received 1 nugget instead of 5 on the order.
- Promo says spend $200 to get 2 nuggets; I got 1.
- They offered to send another nugget if I buy again.
I Bought 2 Piece of Soft Polyp Mix Reef, and ordered 5 nugget pieces.
What I get in the mail is 1 nugget. So I called them and they said if you spend $200.00 you get 2 nuggets or I got was 1. They said if I buy from them again they will send me another one. I will never buy from them again because they screwed up and won't mail me a $4.99 nugget for free that I was suppose to get the first time.
This company is horrible, what a rip off. I spend over $200
What a Rip OFF!!!!!!!!!!!!!!!!!
- Rip off
Pacific East Aquaculture - Maxima Clam Review from South Windsor, Connecticut
- Maxima died days after transition; it had a ripped foot.
- They blamed my tank; others thrived for years; Pacific East has good stock but poor service.
Please Be careful they don't guarantee anything at all even if its obviously a mistake on there part i got a maxima from them with a ripped foot it died within a few days of the transition and they told me my tank must of been the problem when i had 6 other maxima 2 squamosa 3 crocea and a derasa all thriving for years still all alive today! Although there all in a friends tank now.
Pacific east has Some awesome livestock but horrible customer service they had hundreds of clams and should've replaced mine they are very expensive too if i ran there buisness id take care of my customers! If they had made it right id have been a life long customer.
Competitors Post Bash Reviews
- I ordered orange spiny gorgonian, dayglow zoas, and green birds nest; they opened quickly.
- Prices vary by frag size; check size before ordering.
I ordered 3 items from Pacific East Aquaculture. A orange spiny gorgonian, dayglow zoas and a green birds nest.
First, everything arrived in great shape and within minutes of placing them in my display they were opening up and happy. Now some specifics, these corals very well could have been the ones pictured on the website. thats how closely they resembled what i saw online. While on their website i noticed the same type of coral but with different prices listed.
this is due to the size of the frag... so dont think that cause you ordered the $10 frag that its the same as the $50 frag, check the size before you order. One more thing i would like to touch on, Don't let these other sourpusses deter you trying these guys out.
they are more than likely competitors.
- Coral
Dr. Mac Pacific East Aquaculture Review
- Clams are healthy and colorful; great quality.
- They call before and after orders; great service.
- Highly recommend to saltwater reef hobbyists.
I love Pacific East Aquaculture. I have bought over 20 clams from them and they are perfect in health and color.
I am totally satisfied with every purchase and love their customer service. They call when I place my orders and when I receive them just to check up, now that is great customer service! I get great prices and quality here and will be back again and again. I highly recommend them to anyone with a saltwater tank or into reef aquariums.
dr.
Mac and his crew are number one by me! If you are in their area go in and check them out, that is were the real proof is, seeing is believing, been there just once but order online many times.
Pacific East Aquaculture Dr. Photoshop !!!
- Ordered $200+ in frags; box and frags were small.
- Colors were browner than online pics.
- Dipping revealed acro-eating flatworms; pitched frags; won't be back.
So I saw all the amazing looking corals on the website. Placed an order for 200 dollars+ worth of frags.
I was super excited until they came in. Not only was the box small but so were the frags. The colors looked waaaay browned out compared to the pics online. I called and his son ansered.
He basically told me it is what it is. He did say that the acan photos were taken completely under blue led's and no "white" light. Now it's all starting to make sence... I dipped the corals and saw something in the bottom.
Are you freaking kidding me! Acro eating flatworms too. I pitched the acro frags. Not going to even chance that one.
I got 10k worth of acros in my tank. Thanks Dr.
Photoshop. I'll never be back again.
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As we have said in numerous reviews that people have placed on our company in ERROR - WE DO NOT MAKE THESE TANKS, WE DO NOT SELL THESE TANKS TO WALMART. WE HAVE NO IDEA WHO DOES AND IT SEEMS THAT NEITHER DOES WALMART BECAUSE WE HAVE BEEN DEALING WITH THIS FOR YEARS TRYING TO FIND OUT FROM THEM WHO THE MANUFACTURERER IS SO WE CAN TELL THE CUSTOMERS WHO HAVE COMPLAINTS AND COME TO US IN ERROR JUST BECAUSE THE WORD "AQUACULTURE" IS IN OUR NAME!
Pacific East Aquaculture is a state licensed coral aquaculture facility. WE SELL NOTHING TO WALMART.