Pacific Dental Services

Pacific Dental owns hundreds of Dental Offices but they don't put their name on them, and it's hard to find out if they are affiliated but a dead give away is the $59 cleaning xray special -and their webpages all look identical. I went to one and they tried to sell me $4,000 in services that I didn't need, including a bottle of $78 mouthwash you can get at any pharmacy for $4.

A lot of these offices have 'modern' in their name, at least the one I went to did. If you go to an office and you have to meet with an office manager, ask them straight out if they are affiliated with Pacific Dental and if they are run as fast as you can or you will walk out with a mouth full of dental work you probably didn't need and a bill of at least 4k

Advertised new patient exam, xrays and cleaning for $59 but billed my insurance for $886. This included services -oral hygiene instructions and photographs that were not done.

Said my former dental office did not have my full mouth xrays which was not true. Dental offices have to keep xrays and records. I checked myself and saw them. The dentist and office assistant were arrogant and condescending.

Place was being picketed for "Unfair Labor Practices " when I was there. !!!

Totally agree. This is corporation whose only motive is to make their sales goal. Shame on them for disguising themselves as do gooders for the community.

this company is scam beyond belief. All they do is sell.

I work for the company is one of the strangest place I ever worked for.

They push the workers beyond belief. they have a dentist that does a horrible job as long as they produce they keep them.

be aware

$2.1M Unpaid Overtime Class Action Settlement Approved

Don't believe their BS of overtime policies!

wow, they are all the same! I went to one in Northern California and the office manager tried to sell me $4,000 in services including a replacement bridge based on nothing other than the dentist thinking a shadow in the x-ray might indicate decay under the bridge, he didn't even probe the margins, and also included was $1,000 in periodontal work which I know I didn't need.

What a racket!

I almost fell for it until they tried to sell me a bottle of chlorhexidine for $78 and I knew you could get it at Walmart for $4.

And they hide the fact that they are part of Pacific Dental, the only reason I found out is when I got copies of my records Pacific Dental logo was on the cover sheet.

Sounds to me like you work directly for Pacific Dental. It's hard to find out how many dental practices they own, but I've been making a list and if you look at Yelp reviews there are always reviews about the disgusting up selling and the *** service. I will never again go to a corporate owned dental office, it's creepy...gives me the same feeling as I get when trying to buy a used car.

I worked for a PDS office in CA for a few years. (God only knows how I survived!) I can confirm 100% of what the other posters have written, as I experienced it ALL in my time with PDS. It is so frustrating that they always seem to fly just under the radar, due mostly to their "hiding" behind different dental practice business/corporation names. They say they just give "administrative support," but if that were so, they wouldn't need so many layers of management to control their Regions.

They will advertise and Dr. Brian Buehler, Dr. Charles Rodgers and/or Dr. Carolyn Gazal as a member of a dental office's "Comprehensive Dental Team," but these individuals don't actually see patients in the offices! These individuals might make a phone call to the office, show up once or twice a year to "review" a few charts, , or talk with under-performing or high-performing dentists, but that is the extent of their involvement with actual patients in these offices. This is clearly a bait-and-switch tatic, as they cleverly add these dentist's names and pictures, indicating they are practicing dentists, to the office websites where there is a patient demographic of mostly white, upper-middle-class, potential patients, and all the other doctors actually practicing in the office are of Indian, African-American, Latino decent, etc..

Most of the dentists PDS hires are new dental school graduates, who are themselves, from under-served populations, and who have significant student loans. They then "coach" (read: intimidate and coherse) them into believing they can't be a decent dentist if they do anything less than a Cerec crown or inlay/onlay. PDS also actively recruits "high-performing" (read: Drank the Kool-Aid) dentists to "buy into" their offices, yet PDS still remains a 51%, controling owner. PDS has fired several owner-dentists, after they have made significant investments, because they aren't increasing profits to the PDS CEO's or CFO's liking or the owner dentist finally sees the light and begins to question PDS policies and practices. They don't tell these unsuspecting potential owner-dentists about all of the patients that they will instantly be required to "retreat" (read: poor dentistry)to keep the patients from filing Insurance company or Dental Board grievances.

The PDS Regional Over-Lords encourage the offices to routinely reschedule and cancel appointments of children or "pedos," as they like to call them, as they produce zero to little revenue, in favor of adult patients with potential high-revenue producing appointments. There were children in our office only being seen by the dentist for check-ups once every 9-12 months, and that needed treatment (read: DECAY)!

I'm a Christian, and the PDS "Belief Statements," that are recited ad nausem, (read: Jim Jones followers)every morning in a daily huddle, are just ridiculous. I feel that they manipulate the meanings, shamefully use people (and patients!), and deceive better than good ol' Lucifer, himself.

If you are considering employment, dentistry or anything else with this company,I recommend that you take three giant steps backwards and then run as fast as you can in the opposite direction. No amount of money is worth the real nightmares, distress, intimidation and integrity-compromising you will do with this greedy, $carey company. You WILL find a better alternative than PDS.

i worked for PDS for a year. and let me say, that was a year to long.

They oversell the company, then the second u are committed to the job, they *** on you right away. I was constantly forced to work off the clock because they refused overtime. teams that work together were always threatened, when honestly it was because they dont care if people stay, they have revolving employees and will continue to do so. This company does not care about their patients, employees, or possible patients.

all they see is dollar signs. if u dont push the most expensive treatment possible, u are punished. they use dirty instruments on patients, over price everything, and only want ur money.

every office has a different name, but all are run by pacific dental services. if u see the sun logo made of teeth, ask what company they are and watch ur wallets.

I definitely back up everything these people are saying! I am currently an operations manager for PDS & have been with the company for 4 months. Their training is below standard to which when you have completed, you are expected to deliver above standard results. They drill into us that the Dr is our biggest customer & they look to us ( the OM) to provide/ coach/ work within our "framework" to make them the most money. Our training consists of completing a ton of modules & tests on the computer to which there are deadlines on, while trying to receive hands on training in designated offices. This type of hands on training is instructed by other OM's who may also have been in the company for a short time & are still trying to figure things out too! Our Regional Managers are no where to be found unless you are below the curve in some way according to all their metrics & number reports. If you are in that category them they are in your office, intimidating the patients with their presents & putting us on the stake if we don't " amp" it up. I'm constantly being told how I am failing & I better take control & start learning & understanding my roll better. I am happy working with the people that are in my office (the dr, hygienist, the dental assistants & the benefits coordinator. However, the company as a whole seriously needs to disect & take a closer look at how their corporation is being ran. They indicate that they pride themselves in their "We Believe" statements, but I feel it's a smoke screen.

I DO have integrity, honesty, loyalty & work ethically. However that is not recognized nor encouraged in my opinion.

I am working close to 14-16 hr days, I haven't seen my family all week & by the time the weekend comes, I'm so tired to enjoy my short time with them! I am not being compensated for all the hats I have to wear throughout the day. They beat us down emotionally & physically. They require & expect things from us but rarely follow through with what they promised to us durin the hiring process. In my opinion, my upper management is hyprocritical & they don't hold themselves accountable for their "opportunities"!! ( that's the new "in" word now for failures/ short comings)!

The only reason I am still here is because I am the sole provider financially for my family & I can't afford to be without a job for even a week. I am currently looking for a new position but until then I have to keep being a puppet to a company who has FAILED their employees many times over & don't appreciate the ones who are dedicated, who go above & beyond & possess talent! I am just not a person who will bend my morals or skim on my integrity.

I too worked for this company in one of their So. Ca.

Locations. As a treatment coordinator it was my job to upsell everything. I have spent over 20 years in the business and I have never been more embarrassed to say I work for a company than I did with these people. And they claim to be a Christian based company...??

Needles to say I no longer work there. In fact I was there less than 3 months!!!

Everything I've read brought back memories of working for this company. The reason they have flown under the radar and not had PBS do an expose is because they put different names on their dental practice to hide the fact they are just another corporation looking to screw patients.

It's all about the money. They made us dentists go to full day trainings on what to say and how to manipulate patients into starting treatment that day. They also keep track of how many crowns and fillings a dentist does every month and if you do more fillings than crowns, they send the big wigs to yell at you and pressure you into doing more crowns. Of course they want crowns instead of fillings because a crown is worth $1000 where as a filling is worth $90.

The $39 exam, xray, cleaning is to get your but in the door.

Then they pressure you into upsells and you walk away having spent more than you needed.

My advice is find a dentist you know personally that does not work for a corporation and stick with them or you'll be sorry.

This dental mill's main focus is on emptying their customer's pockets. Like others, I worked for them and can conclude that everything said above is true.

The whole $39 or whatever promotion is a scam to get people through the door.

Once in, they diagnose all sort of problems and then upsell treatments. Maybe there should be an investigative story on this.