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Pacific Cycle

Pacific Cycle

www.pacific-cycle.com
What is your customer experience with Pacific Cycle?

Pacific Cycle Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Pacific Cycle has a 1.6 star rating from 4 reviews, consumers are mostly dissatisfied and the rating distribution is 100% unfavorable; recent recommendations include "Stay away from Pacific Cycle/Schwinn" and similar warnings.

Key Takeaways for Future Customers

  • Check Pacific Cycle reviews and consider warranty and part availability before buying.
  • Expect potential delays in refunds and slow customer service responses.
  • Inspect shipped items immediately for damage or missing parts.

Negative Feedback / Risk Areas

  • Frequent reports of defective bikes and damaged items in shipping.
  • Multiple Pacific Cycle customer complaints about missing parts and poor assembly quality.
  • Unresolved warranty claims and delayed refunds frustrate buyers.
  • Poor customer service responsiveness after purchase or for replacements.

Positive Feedback

Reviewers note the company website is valued for information, though many still cite high price levels and product reliability issues.

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Media from reviews

Pacific Cycle - Broken right hand brake lever
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Show reviews that mention
bike exterior scrapes moment scratches tires lemons bikes issues axle
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Anonymous
map-marker Riverdale Park, Maryland

New bike patent # 934****

I have a patent that turns an existing bike seat to a camp chair ! Manager at patent convention said it was a billion dollar idea you should entertain this ..

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Kev B Zhp

Horrible bikes

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AI Highlights
  • - Tires go flat instantly.
  • - Exterior has scrapes and scratches.
  • - Brakes squeak or don't work.

Pacific Cycle sells bikes that are lemons. I bought a bike that has had nothing but issues from the moment I got it from tires going flat instantly, scrapes and scratches on the exterior, brakes that either squeak loudly or don't work at all.

Loss:
$270

Preferred solution: Full refund

View full review
David G Fmg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective cycle

AI Highlights
  • - Tricycle began clicking a month after assembly.
  • - Shop said the axle is bent and cannot be fixed; the reviewer thinks it may be under warranty.

Had the tricycle assembled and a month later it started to clicking when peddling. It progressively worsened.

I took it to a cycle shop and the said the axle is bent and could not get it fixed.

That cost me a hundred dollars.

For what I read the cycle I still under warranty. What do I need to do?

Thanks

David Glover

Amazon order

111-984****-147****

Loss:
$385

Preferred solution: Deliver product or service ordered

View full review
Scott S Qtm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong part

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AI Highlights
  • - Found a BMX bike on Amazon; asked part size.
  • - Part on eBay for $32.50; wrong size.
  • - No refund from Pacific Cycle; Schwinn promised a check.

Found a bmx bike on amazon I wanted to get. Before I ordered it, I asked about a size of a part.

I ordered the bike. I went on Ebay and bought the part ($32.50 no return). Got bike and part to find out the part was not the size I needed. I contacted Pacific Cycle to see if they would give me refund or at least $25.00 (most of the cost).

No answer! I contacted Schwinn, they apologised and said they would send me a check. This was approx. 5- 20-22.

Now it is 6-12-22 and I still have not received anything. I will hopefully never buy a Schwinn bike or from Pacific Cycle again!

Loss:
$33

Preferred solution: Full refund

User's recommendation: Stay away from Pacific Cycle

View full review
Anonymous
map-marker Middletown, Ohio

Horrible Service

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AI Highlights
  • - Promised a Schwinn check for a part Pacific Cycle said would fit a new bike; not received.
  • - I won't purchase from Pacific Cycle/Schwinn again.

I was told quite a while ago (don't remember the date), that Schwinn would send me a check for a part that Pacific Cycle told me that would work on a new bike I got and was not the right part that I could not send back. Anyway, I wrote to Schwinn again 6-8-22 and Ashley P wrote back 6-13-22 saying I would be getting a check.

It is 6-27-22, I still don't have the check. Never again will I purchase anything from Pacific Cycle/Schwinn!!

User's recommendation: Stay away from Pacific Cycle/Schwinn

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Anonymous
map-marker Channahon, Illinois

Pedal fell off

hello my sons bike is having trouble pedaling because they keep falling off and I dont know how to fix it

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Anonymous
map-marker Mount Vernon, Ohio

Bought product not happy missing part

AI Highlights
  • - Bought KT1596AZ for $600; serial 1596AZ-20-00****.
  • - No manual or tire parts; steering wire is cut; asks for replacement parts or remedy.

I recently bought model#KT1596AZ and serial # 1596AZ-20-00**** . Spent 600$ and brought home to assemble it and there was no manual or part to assemble the front or back tire assembly.

The wire to attach steering wheel to car is cut. This product can not be used in any way my grandson is going to have to do without this Christmas because of it. I either want the part sent to me to make right or something to make it right.

600$ down the drain . How can we resolve this issue?

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Anonymous
map-marker Devine, Texas

Broken right hand brake lever

Pacific Cycle - Broken right hand brake lever

Nephew rode day did not fall tried using brake lever and snapped off sent an email on the 5th still no response want to replace brake lever

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Roy M Awj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged bike in shipping

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AI Highlights
  • - Pt26 Mongoose arrived with front forks damaged and bent.
  • - Customer seeks callback; has called multiple times; contact Chris McKinney, 601-750-****.
Updated by user Jul 22, 2021

Never hurd from pacific cylce after repeated calls and contacts given nobody would return my calls . I fixed the bicycle myself .

Original review Jun 22, 2021

I have a pt26 mongoose shipped to me with the front forks damaged and bent after unpacking and assembly . Walmart said to contact you guys .

Call me please .

I have called yall several times and cant get a person on the phone . Chris mckinney

601-750-****

Preferred solution: Another set of front forks and i send damaged back .

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CAROLYN W Eqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Savannah, Georgia

Missing Parts

AI Highlights
  • - Model #124036TGA bought as a Christmas bike for our grandson.
  • - Missing bolts for the front wheel and tag parts; asks replacement parts ASAP.

Model #124036TGA

WE purchased the above bike for our Grandson for Christmas. We opened the box on Christmas Eve to put the bile together.

It is missing the bolts and things to put the front wheel on and missing the stuff to attach the tag to the handle bars.

I would appreciate it if you would send this to us as soon as possible. You can tell the box was never opened before we bought it.

Carolyn Windsor

8970 Russell Road

Midland GA 31820

carwin60@***.com

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Spokane, Washington

Sent a email about a light that stopped working after a few days

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a few days after putting light on bike it stopped working sent a email they said they got it and would answer back but it's been 9 days and no answer i sent another email still waiting.

User's recommendation: buy bell

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jim s Sbh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty bycycle

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Updated by user Sep 04, 2020

sent e-mail twice to the main office and have not heard back from them, they say ,will get back but slow because of the virus, but nothing since first enquiry

Original review Aug 05, 2020

purchased a 26" girls bike 4/9/20 from walmart. the serial number is FSD019Jm2513 july of this year, the rear wheel starting wobbling and seems like the bearings are not there.

Loss:
$116

Preferred solution: Let the company propose a solution

View full review
Anonymous
map-marker Melbourne, Florida

Lack of customer care

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AI Highlights
  • - I have not heard back from Pacific Cycle.
  • - My brother, who has the bike and is across state lines, has not heard back and I hope they reach out to him.

I have not heard back from Pacific Cycle, neither has my brother who has the bike. We live across state from each other. I was hoping they would have reached out to him as he is the one in need of their assistance.

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Yentel A

Personal injuries

AI Highlights
  • - Urgently need photos with a helmet for my son's head.
  • - Report is too bright and no reply yet.
  • - This is a very dis company.

Hi my name is Yentel Alexander urgently need your photos with a helmet for my son's head deselm have left in moves hanging up report is too bright song did hear back from ya it should be because this is like very very very dis company 918-327-****

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