Bought product not happy missing part

I recently bought model#KT1596AZ and serial # 1596AZ-20-00**** . Spent 600$ and brought home to assemble it and there was no manual or part to assemble the front or back tire assembly. The wire to attach steering wheel to car is cut. This product can not be used in any way my grandson is going to have to do without this Christmas because of it. I either want the part sent to me to make right or something to make it right. 600$ down the drain . How can we resolve this issue?
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ID
#3096535 Review #3096535 is a subjective opinion of poster.
Location
Mount Vernon, Ohio

Broken right hand brake lever

Pacific Cycle - Broken right hand brake lever
Nephew rode day did not fall tried using brake lever and snapped off sent an email on the 5th still no response want to replace brake lever
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ID
#2681280 Review #2681280 is a subjective opinion of poster.
Location
Devine, Texas
New Reviewer

Damaged bike in shipping

Update by user Jul 22, 2021

Never hurd from pacific cylce after repeated calls and contacts given nobody would return my calls . I fixed the bicycle myself .

Original review posted by user Jun 22, 2021
I have a pt26 mongoose shipped to me with the front forks damaged and bent after unpacking and assembly . Walmart said to contact you guys . Call me please . I have called yall several times and cant get a person on the phone . Chris mckinney 601-750-****
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ID
#2628451 Review #2628451 is a subjective opinion of poster.
Preferred solution
Another set of front forks and i send damaged back .

Sent a email about a light that stopped working after a few days

a few days after putting light on bike it stopped working sent a email they said they got it and would answer back but it's been 9 days and no answer i sent another email still waiting.

User's recommendation: buy bell.

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ID
#2382289 Review #2382289 is a subjective opinion of poster.
Location
Spokane, Washington

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Verified Reviewer
New Reviewer

Missing Parts

Model #124036TGA WE purchased the above bike for our Grandson for Christmas. We opened the box on Christmas Eve to put the bile together. It is missing the bolts and things to put the front wheel on and missing the stuff to attach the tag to the handle bars. I would appreciate it if you would send this to us as soon as possible. You can tell the box was never opened before we bought it. Carolyn Windsor 8970 Russell Road Midland GA 31820 carwin60@***.com
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ID
#2355759 Review #2355759 is a subjective opinion of poster.
Location
Savannah, Georgia
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Faulty bycycle

Update by user Sep 04, 2020

sent e-mail twice to the main office and have not heard back from them, they say ,will get back but slow because of the virus, but nothing since first enquiry

Original review posted by user Aug 05, 2020
purchased a 26" girls bike 4/9/20 from walmart. the serial number is FSD019Jm2513 july of this year, the rear wheel starting wobbling and seems like the bearings are not there.
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ID
#2099585 Review #2099585 is a subjective opinion of poster.
Loss
$116
Preferred solution
Let the company propose a solution

Lack of customer care

I have not heard back from Pacific Cycle, neither has my brother who has the bike. We live across state from each other. I was hoping they would have reached out to him as he is the one in need of their assistance.
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ID
#1952355 Review #1952355 is a subjective opinion of poster.
Location
Melbourne, Florida
New Reviewer

Personal injuries

Hi my name is Yentel Alexander urgently need your photos with a helmet for my son's head deselm have left in moves hanging up report is too bright song did hear back from ya it should be because this is like very very very dis company 918-327-****
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ID
#1704931 Review #1704931 is a subjective opinion of poster.
Location
Kansas City, Missouri

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