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Horrible PRODUCT! THEY DO NOT STAND BY THEIR PRODUCT!

Pace Edwards - Horrible PRODUCT! THEY DO NOT STAND BY THEIR PRODUCT!
Pace Edwards - Horrible PRODUCT! THEY DO NOT STAND BY THEIR PRODUCT!
Pace Edwards - Horrible PRODUCT! THEY DO NOT STAND BY THEIR PRODUCT!
Pace Edwards - Horrible PRODUCT! THEY DO NOT STAND BY THEIR PRODUCT!
Do not buy! Spend your money wisely! This is what happens after 3 to 4 years even taking care of it with 360 protectant! Their customer service is horrible and now fighting this in BBB. I hope you all make better choices than I did! They have blown me off trying to make me go away.

User's recommendation: DO NOT BUY!

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ID
#2513828 Review #2513828 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$1200
Preferred solution
Apology

Only thing is their customer service is not good.

Called and couldn't get anyone on the phone. I just dont like the feeling of paying my money to a company that cant answer my phone calls.proceed at your o

User's recommendation: If you're good with not having continual contact with the seller then this is for you.

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ID
#1941127 Review #1941127 is a subjective opinion of poster.
Location
Crosby, Texas
Preferred solution
Improve your customer service.

Electric ultra groove tonneau cover

I bought a brand new Pace-Edwards electric tonneau cover. I followed the directions to the letter. They say it is custom made for your truck. Close, but the kick stand does not line up squarely at all. The electric motor did not work on this brand new Ultragroove. Pace Edwards will send me another motor, but I have to do all the work to swap them out. I could uninstall this tonneau cover, which took me three hours by myself and repack the 130 lb unit and send it to them for repairs. What a hassle. They have trained installers in my area, but I would have to pay them to swap out the motor. Pace-Edwards won’t let you bring you truck in and change out the parts on your truck, “some insurance issue”, but hey it looks really cool on my truck. I will see how I like this $2200 dollar tonneau after I have to change out the motor on this brand new unit.
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ID
#1198969 Review #1198969 is a subjective opinion of poster.
Location
Centralia, Washington
Reason of review
Damaged or defective

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