Pace Edwards
Pace Edwards Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pace Edwards has 1.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t buy", "Give eastern or western time zone of your locations in message also make bottom of lock where keeper holds things together larger", "If issues can’t be solved do buy product", "DO NOT BUY!", "If you're good with not having continual contact with the seller then this is for you.".
Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pace Edwards has 1.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t buy", "Give eastern or western time zone of your locations in message also make bottom of lock where keeper holds things together larger", "If issues can’t be solved do buy product", "DO NOT BUY!", "If you're good with not having continual contact with the seller then this is for you.".
Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Centralia, Washington
Very dissatisfied with product and warranty
I was given a Pace Edwards roll-top bed liner for my 50-year anniversary. It was a surprise from my wife.
It was called a Jack Rabbit model number TR2028. It was purchased from Amazon and installed by a local mechanic in September. It worked fine for about six months thereabouts. I've called the manufacturer and spoke with service.
I had to get him the original invoice of purchase. Then we went back-and-forth, back-and-forth. They sent me a bunch of parts and told me to go to a dealer, who said he refused to put them in because he doesn't know the product. I called another dealer; he's not familiar with the product.
He sent me some instructions and some videos, but they are not easy to follow. They did send me all the parts, but here it is, only open 5 inches; it won't lock. This was not cheap. I've called the company back to find out if I could get somebody who could install these parts.
They've never got back with me. In closing, it's over $1200 plus $250 to install—that's my 50-year wedding anniversary present— Whoopty Doo. I have the service manager's name and phone number.
I'm going to list it here and see what can be done. 180******** Ext21215 -EHaines@***.com.
- Very disappointed to say the least
Preferred solution: New roll top cap
User's recommendation: Don’t buy
Kings Mountain, North Carolina
Need a detective part replaced. I sent video and left message called around 8-8:30 with no luck on getting someone. Finally left message on phone today. It a simple problem just need some help res
I currently cannot give a review on it have not been able to reach anyone. On the phone or email.
All Im looking for is a replacement lock housing because the cotter key or o *** key no longer stayed on the bottom part of the lock. So it will not turn the two arms to open my cover.
So need help replace defective part. 336-******** in 141 Leslie Court Advance North Carolina.
User's recommendation: Give eastern or western time zone of your locations in message also make bottom of lock where keeper holds things together larger
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Warranty on cover
Have not heard a word from pace Edwards on my cover and its been several weeks now this is getting ridiculous.
User's recommendation: If issues can’t be solved do buy product
Singapore, Singapore
Refund of money
Refund of my refund Ref sgt0000244703
The company highlight that pace will refund me the money.
Please kindly check and assist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
Have cover need repairs bought it from auto anything no body is doing anything a about it they said the manufacturer is going to call me it's a joke I am going on a trip that's why I needed this on tr
I bought from auto anything it was broken in shipping when it was installed it won't lock in and slide back they told me to send back not repairable there a authorize dealer for pace Edward's auto house in Hayward calif I paid a lot of money for material and labor autohouse said they will work with me if you authorize it I should get a new one since it never work it's taken to long with auto anything I needed this for a trip end of March
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Horrible PRODUCT! THEY DO NOT STAND BY THEIR PRODUCT!
Do not buy! Spend your money wisely!
This is what happens after 3 to 4 years even taking care of it with 360 protectant! Their customer service is horrible and now fighting this in BBB.
I hope you all make better choices than I did! They have blown me off trying to make me go away.
Preferred solution: Apology
User's recommendation: DO NOT BUY!
Crosby, Texas
Only thing is their customer service is not good.
Called and couldn't get anyone on the phone. I just dont like the feeling of paying my money to a company that cant answer my phone calls.proceed at your o
Preferred solution: Improve your customer service.
User's recommendation: If you're good with not having continual contact with the seller then this is for you.
Centralia, Washington
Electric ultra groove tonneau cover
I bought a brand new Pace-Edwards electric tonneau cover. I followed the directions to the letter.
They say it is custom made for your truck. Close, but the kick stand does not line up squarely at all. The electric motor did not work on this brand new Ultragroove. Pace Edwards will send me another motor, but I have to do all the work to swap them out.
I could uninstall this tonneau cover, which took me three hours by myself and repack the 130 lb unit and send it to them for repairs. What a hassle. They have trained installers in my area, but I would have to pay them to swap out the motor.
Pace-Edwards won’t let you bring you truck in and change out the parts on your truck, “some insurance issue”, but hey it looks really cool on my truck. I will see how I like this $2200 dollar tonneau after I have to change out the motor on this brand new unit.
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May of 2020 was at the start of the global pandemic. That might be part of the reason.