P And O Cruises
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P And O Cruises Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
P And O Cruises has 2.4 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend P And O Cruises to a friend or colleague.
- Rating Distribution
Pros: Polite and efficient staff, British, Customer services try to assist where possible.
Cons: No customer service after making a complaint after trip, Ancient bathroom and showers, Big ships too big for me.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
P And O Cruises has 2.4 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend P And O Cruises to a friend or colleague.
- Rating Distribution
Pros: Polite and efficient staff, British, Customer services try to assist where possible.
Cons: No customer service after making a complaint after trip, Ancient bathroom and showers, Big ships too big for me.Recent recommendations regarding this business are as follows: "Always report issues even if minor", "Always use credit card", "Collect your winnings immediately as I still have not received mine from the 29th of December. I selected the ,'send to my bank's option", "Don’t book!", "Avoid this company, its like a floating Butlins on a good day !Seriously read all their bad reviews first, we can't all be wrong !".
Most users ask P And O Cruises for the discount as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top P And O Cruises Reviews
"Complaint"
I purchased the welcome aboard package for £70.00 and the internet package for £144.00 for my cruise on Aurora leaving Southampton on 15th November. The...
"Poor customer service"
After being double charged on cruise was told I had to email customer support who said they usually respond in 14 days but dont mail again or it may take...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Minor complaint
- Great itineraries
- Lovely ships
- Big ships too big for me
Preferred solution: An acknowledgment of the issue, will suffice as it was my decision not to report the issue.
User's recommendation: Always report issues even if minor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hengoed, Caerphilly County Borough
Non compliance of contract from P & O
User's recommendation: Don’t book!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
P&O actually is…P and NO
I am a very big fan of cruises and this cruise is my number 5. I just love it.
Unfortunately, P&O definitely made me rethink about it. I am at day 2 and I cant be more unhappy. The main restaurant l, that supposedly to have food all the time, closes and its 2pm and there is NO food at all, only if you PAY.. There is no filtered coffee in the main restaurant, only machines which don't work properly,, it's slow, so many queues and the coffee is horrible.
Not enough staff to clean up the tables. The ship is old, dirty, and they decided to wash the carpet of the rooms while there are guests on the cruise, of course they give you an option to say no but, isn't that obvious that this maintenance should be done while there are no guests? A lot of things that is usually free in other cruises is charged here. Even if you spend a good amount of money in the premium drinking package,you only can drink 14 drinks (water bottle included) .
The internet slow. The cabins work only with the thermostat on, and it's noisy. They also decided to rebuild half part of the main restaurant THE PANTRY the one that should have food the whole day and it doesn't. So, its a mess and more crowded.
It is so sad and frustrating. i m so upset that it cannot express in words how distressing this situation is. I should be having the best relaxing days, definitely P&O is like no place in the earth. A good place, definitely is not.
And unfortunately, I have more 7 days to go. I will do everything in my power to let everyone knows how bad this cruise is..
The photos below are all the variety of food the cruise provides around 2pm until 5pm :(
- No food between 2-5
- Poor service
- Rip-off
Preferred solution: Price reduction
User's recommendation: Run away from P&O
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Accessibility complaint
I am reaching out to you because of discriminatory actions by your P & O accessibility team.
18 months ago we booked a semi adapted cabin on the Iona for 20.4.24. In May 2023 we went to my travel agent and updated our details to take a mobility scooter for my husband with us.
My travel agent filled in the necessary form and sent it to accessibility team, they received an acknowledgement saying someone would be in touch if the were any issues.
Nine months later i have been advised that we cannot take the scooter due the size! This form was sent to accessibility four times during last nine months!!! Is it normal practice to take this long to advise customers two months before they go away that they cannot take mobility aids? Is nine months the normal decision time for accessibility to decide on a customers fate?
As such your accessibility is not accepting any blame and has advised that I either sort out another mobility scooter or pay £270 pp to upgrade to a fully adapted cabin??? Please note they were no fully adapted cabins available at the time of booking!!!
The reasons that accessibility has given me for this debacle is unacceptable. My husband is already vulnerable due to his stroke and this has exacerbated the situation.
Do you consider the actions of your accessibility team reasonable?
A full investigation is required. Why should I have to pay to correct the actions of the accessibility team?
Loughborough, Leicestershire
Poor customer service
User's recommendation: Always use credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kidderminster, Worcestershire
Resolved: Complaint
Company fixed the issue and I have been provided with apology. P and O customer services contacted me to apologise for the poor on board service received and offered a full refund on the Welcome Aboard package and a 50% refund on the poor WiFi package received
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Parking charge notice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Liars and dishonest.worst cruiseline company in existence !
- How long have you got
Preferred solution: Awaiting a promised partial refund now promised 5 times and never materialised
User's recommendation: Avoid this company, its like a floating Butlins on a good day !Seriously read all their bad reviews first, we can't all be wrong !
Ilford, Redbridge
Resolved: I feel the effort to get through to anybody takes days and still issues are not resolved.
Melbourne, Victoria
Money owed from casino
User's recommendation: Collect your winnings immediately as I still have not received mine from the 29th of December. I selected the ,'send to my bank's option
Difficulty paying balance
Preferred solution: To speak to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
2 star pricing 1star ship 0 star customer service
User's recommendation: do go with PnO
No answer at Customer Contact Centre!
Preferred solution: Someone to answer the phone
Poole, Bournemouth, Christchurch And Poole Council
Pissed off
User's recommendation: Don’t let them do it to you!
I hope I’m wrong, but I think you’ll have to wait a lot longer than 14 days……and you’ll have to fight for it. We finished our cruise on Dec 9th 2023 and we’re still waiting/fighting for a refund, even though P&O accept that a refund is due! Good luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need confirmation about sports equipment
- Customer services try to assist where possible
- Limited flexibility
Preferred solution: P and O to make access to all departments easier.
Todmorden, Calderdale
Biking a cruise
User's recommendation: Don’t bother
About
, , , ,
PO Cruises is a company that specializes in tourist industry, offering services from the best Britain's cruise experts. Traveling with this company, you get convenient accommodation, free children's nursery and clubs, day and night entertainments for adults, free shuttle buses, the possibility to use sports court, gym and pools and much more. PO Cruises has created travel packages that make its clients able to explore exotic places all over the world with the comforts of being at home. The company promises every client memorable dining experiences, excellent service and carefree days ashore during all vacation with PO Cruises. It has collected many special awards of the industry, including "Britain's Favourite Cruise Company 2012".
P And O Cruises is ranked 30 out of 203 in Cruises and Ships category
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We have spent 2 days trying to speak to someone to make a time sensitive change to our family cruise, my partner was on hold for 1.5 hours x2 yesterday and today is currently on hold for 3 hours, we have emailed, sent a tweet, sent message on Facebook, zillch! Today our emails are bouncing back! In vain we have now written a complaint letter knowing this will have to be actioned with certain deadlines.