John M Rey

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Verified Reviewer

Complaint regarding chaotic disembarkation at sydney yesterday

I want to communicate to Management,regarding yesterdays unsupervised, control and chaotic disembarkation on Pacific Adventure V403

Need an email address.

Your "pissed off" complaint centre , very aply named, just disconnected my phone call.

I am really now totally pissed off.

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Preferred solution: Nothing in return only to ensure yesterdays situation is NEVER repeated, i will not, and will certainly describe to my contacts, not to travel with P&O.

Karriem Okb

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Verified Reviewer

Zero Customer Service

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I contacted P&O while on the cruise and after I arrived home after being on the Encounter Cruise 23.10.23 to 30.20.23 (1348)ey ye

I arranged this cruise with 3 friends to travel to the South Pacific Islands.

While I understand that cruising to this region was not advised due to Cyclone Lola, I want to reiterate my total dissatisfaction with the lack of information and warning regarding the change of destination before departing Brisbane.

I received a missed call and voicemail at 12:15 on the 23rd of October from Cruise Offers Travel Agent advising of an itinerary change. However, as I was still in the checking in and security process I did not notice this call until I was at lunch after 1pm.

After listening to my voicemail message I checked my email and discovered I had received an email at 10:55 am - Urgent itinerary change for your Pacific Encounter cruise departing today.

This late advise of itinerary change is unacceptable when P&Os parent company were advising changes to the Carnival Luminosa 24 hours before.

If P&O parent company Carnival advised of the dramatic itinerary change to the Carnival Luminosa on Sunday 22.10.23, why did P&O wait until 23.10.23 to advise their customers?

My friends and I all had important reasons for wanting to cruise to the Pacific Islands, to visit relatives and friends we haven't seen for a long time.

If I had been advised about the change of itinerary with reasonable notice, I would not have sailed.

In regards to the amended destination, I travel regularly via Cairns for work and would definately not choose to cruise to this location.

Once on board I also attempted to speak with the concierge about the itinerary change. There were over 100 people in the queue and it was not possible to have my issues resolved before sailing.

I would like a full refund for myself and my friends as the management of this issue is completely unsatisfactory.

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Loss:
$1000
Pros:
  • Nil
Cons:
  • Nil customer service poor communication subpar food dirty

Preferred solution: Full refund

User's recommendation: They may appear cheap but it is not worth it

Luciana Campos

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Verified Buyer
|

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Verified Reviewer

I am completely unhappy with Pacific Explorer cruise

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P and O Cruises Australia - I am completely unhappy with Pacific Explorer cruise

I am a very big fan of cruises and this cruise is my number 5. I just love it.

Unfortunately, P&O definitely made me rethink about it. I am at day 2 and I cant be more unhappy. The main restaurant l, that supposedly to have food all the time, closes and its 2pm and there is NO food at all, only if you PAY.. There is no filtered coffee in the main restaurant, only machines which dont work properly , its slow, so many queues and the coffee is horrible.

Not enough staff to cleanup the tables. The ship is old, dirty and they decided to wash the carpet of the rooms while there are guests on the cruise, of course they give you an option to say no but, isnt that obvious that this maintenance should be done while there are no guests?

a lot of things that usually is free in other cruises is charged here. even if you spend a good amount of money in the premium drinking package you only can drink 14 drinks (water bottle included) . The internet slow.

The cabins work only with the thermostat on and its noisy.

They also decided to rebuild half part of the main restaurant THE PANTRY the one that should have food the whole day and it doesnt. So, its a mess and more crowded. Its so sad and frustrating. i m so upset that I cant express in words how distressing this situation is.

I should be having the best relaxing days , definitely P&O is like no place in the earth. A good place definitely is not.

And unfortunately, I have more 7 days to go. I will do everything in my power to let everyone knows how bad this cruise is.

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Loss:
$2897
Cons:
  • Everything low quality cruise company

Preferred solution: Price reduction

User's recommendation: Run away from P&O

1 comment
Tom H Lng

Really sorry , I can help you Contact : tomhansan3@***.com For assistance

Maxine B Xyy

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Verified Reviewer

No going to the booked destination- requiring compensation.

Good morning,

On 23 October 2023, My daughter and I travelled to Brisbane to board the P &O cruise to Vanuatu. After we arrived and also after the boarding time, we were notified of the change in destination and were told the only compensation would be a $100 credit.

We were given a choice not to board with a full refund; however, by the time my daughter had travelled from Victoria to attend, I had travelled from Bundaberg, and we had both taken time off work.

The cruise was now going to stay in Australian waters, in Queensland, where I lived. We had previously completed this cruise to Airlie Beach and Cairns and were disappointed not to be going to Vanuatu. We had arranged to see friends that live in Vanuatu. My daughter and I had paid for a Passport to be able to go to Vanuatu.

We noticed when a recent cruise that didn't dock in New Zealand your company offered each passenger a $300 credit and a 50% refund, and yet they were still not happy and, as a result, went on a current affair.

When I was on board, I asked about additional compensation and was given a rude response, saying to contact you.

Can you please let me know what compensation you can offer my daughter and myself? We had paid for a balcony room.

Kind regards

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Loss:
$4

Preferred solution: Full refund

Normida.Raymond O

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Verified Reviewer

URGENT We Left our Passports under cover & Pink jewellery Cabin Safe Bking No: 6DGW9V.CABIN 12 616

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URGENT:

Booking No: 6DGW9V. CABIN 12 616 .

Pacific Encounter.

We Left our Passports under bottom safe cover in safe and Pink jewellery box in Cabin Safe on Pacific Encounter today ON Disembarking.

Brisbane Sat 18/11/2023 Booking No: 6DGW9V. CABIN 12 616 .

Where and when can we retrieve it from.

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Loss:
$2000
Pros:
  • Great value good food and great entertainment & wonderful staff
Cons:
  • No contact shore emergency ship number

Preferred solution: Deliver product or service ordered

User's recommendation: Check Safe before you leave . Get Ships in port contact number

Luciana Campos

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Auckland, North Island

I am completely unhappy with P&O - Pacific Explorer cruise

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P and O Cruises Australia - I am completely unhappy with P&O - Pacific Explorer cruise

I am a very big fan of cruises and this cruise is the number 5. I am at day 2 and I cant be more unhappy.

The mains restaurant that supposedly to have fod all the time closes and its 2pm and there is jo food. There is no filter coffee in the main restaurant, only machines that are not working properly and the coffee is horrible. Not enough staff to cleanup the tables. The ship is old.

a lot of things that usually is free in other cruises is paid here even if you spend a good amount of money in the premium drinking package. The internet slow.

The cabins work only with the thermostat on and its noisy.i m so upset and completely frustrated. I will do everything in my power to let everyone knows how bad this cruise is.

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Pros:
  • There are no pros
Cons:
  • Expensive
  • Overcharged service
  • Low quality

Preferred solution: Price reduction

User's recommendation: Run away from P&O . The worst cruise company I’ve ever been

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