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OzNaturals

OzNaturals

www.oznaturals.com
What is your customer experience with OzNaturals?

OzNaturals Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

3.0 star rating based on 3 customer reviews; consumer sentiment is mostly neutral. Reviewers value reliability and discounts, note low price level, and report problems with exchange, refund and cancellation policies and the website.

Key Takeaways for Future Customers

  • Check recent OzNaturals reviews before ordering to confirm current shipping and support status.
  • Expect affordable pricing but verify refund and shipping terms when purchasing.

Negative Feedback / Risk Areas

  • Frequent OzNaturals customer complaints cite non-responsive customer service and unreachable phone numbers.
  • Users report orders charged but not shipped and unclear refund or cancellation processes.
  • Poor product directions cause confusion about serum use and missing items listed on labels.

Positive Feedback

Products are described as good for skin and effective for facial care; discounts and occasional offers are valued.

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DONNA H Mhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service is non-existent! I sent in an email AND I ATTEMPTED to call 2 different numbers listed for OZ Naturals. Neither phone number worked! If you want GREAT reviews, you need customer su

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No response to the email yet, and a ridiculous response to two attempted phone contacts! They wanted me to rate the phone service when I never got in touch with anyone. Neither phone number worked.

Pros:
  • Good products
Cons:
  • Non-existent custimer service

Preferred solution: Help with products. Neither the website or the packaging is helpful. I do not want a refund -- I want ASSISTANCE and GUIDANCE.

User's recommendation: The products are good, but not good enough to compensate foe the HORRIBLE customer service. I feel this company is truly afraid of publishing a phone number that actually works.

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DONNA H Mhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Directions for product use.

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AI Highlights
  • - What NOURISH is and why it’s used before PLUMP, GLOW, RENEW.
  • - NOURISH isn’t on the site or Amazon.
  • - What is the order for using multiple serums?

What is NOURISH? Why do the directions on the PLUMP, GLOW, and RENEW bottles state that NOURISH should be used before applying these serums, but I cannot find NOURISH on your website or on Amazon? When using more than one serum, in what order should the serums be used?

Pros:
  • Skin care products are wonderful for your face
Cons:
  • Very poor directions for use

Preferred solution: HELP with product order of use

User's recommendation: Much better instructions should be given for customers.

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Resolved
Liz P Con

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Why haven’t my orders shipped?

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AI Highlights
  • - -Two orders OZ127509 and OZ127460 confirmed and paid.
  • - -No shipping updates; delivery times exceeded; calls/emails unanswered; expedited $25.
Updated by user May 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Apr 16, 2024

I placed two orders in the last two weeks. I received confirmation from both, and payment was taken for both.

I have not received any notice of products being shipped, even though we are now well beyond the delivery times stated on the companys website. I even paid $25 for expedited shipping on one of the orders, yet Ive heard nothing.

I have called customer service three times and left messages, but no response. I have sent multiple emails to customer support asking for a status update, with no response.

The order numbers are OZ127509 and OZ127460

User's recommendation: The products are great but are they still in business?

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