DONNA H Mhm

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Verified Reviewer

Customer service is non-existent! I sent in an email AND I ATTEMPTED to call 2 different numbers listed for OZ Naturals. Neither phone number worked! If you want GREAT reviews, you need customer su

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No response to the email yet, and a ridiculous response to two attempted phone contacts! They wanted me to rate the phone service when I never got in touch with anyone. Neither phone number worked.

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Pros:
  • Good products
Cons:
  • Non-existent custimer service

Preferred solution: Help with products. Neither the website or the packaging is helpful. I do not want a refund -- I want ASSISTANCE and GUIDANCE.

User's recommendation: The products are good, but not good enough to compensate foe the HORRIBLE customer service. I feel this company is truly afraid of publishing a phone number that actually works.

DONNA H Mhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Directions for product use.

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What is NOURISH? Why do the directions on the PLUMP, GLOW, and RENEW bottles state that NOURISH should be used before applying these serums, but I cannot find NOURISH on your website or on Amazon? When using more than one serum, in what order should the serums be used?

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Pros:
  • Skin care products are wonderful for your face
Cons:
  • Very poor directions for use

Preferred solution: HELP with product order of use

User's recommendation: Much better instructions should be given for customers.

Resolved
Liz P Con

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Verified Reviewer
| map-marker Marathon, Florida

Resolved: Why haven’t my orders shipped?

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Updated by user May 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Apr 16, 2024

I placed two orders in the last two weeks. I received confirmation from both, and payment was taken for both.

I have not received any notice of products being shipped, even though we are now well beyond the delivery times stated on the companys website. I even paid $25 for expedited shipping on one of the orders, yet Ive heard nothing.

I have called customer service three times and left messages, but no response. I have sent multiple emails to customer support asking for a status update, with no response.

The order numbers are OZ127509 and OZ127460

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User's recommendation: The products are great but are they still in business?

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