Lying Finance Guy

The price on the car I was purchasing was fair enough but I felt that I was lowballed quite a bit on their offer on my trade-in. I did manage to negotiate back up a bit on the trade-in value but it was still a few hundred dollars what I felt it was worth. Still, after finally agreeing to a deal, I had in hand an amount to be financed, a finance rate and length of loan So here's where things fell apart. Before signing any papers, the finance person tries to sell you one or both of two things, gap insurance and an extended warranty. Maybe there are specific circumstances where these things make sense but I've never found them to be worth any value. I get him to give up on the gap insurance pretty quickly, but he insists on quoting me what my monthly payments would be with the extended warranty. This figure is nearly $50/month more that what I know my payment would be without it. Now I ask him a question that, unbeknownst to him, I already know the answer to: "What is my monthly payment without the extended warranty?" He now flat-out lies to me and quotes me a monthly payment that is still about $20 above what it is supposed to be. Once I point out to him that I know what the payment should be and it's not what he quoted me, he digs his hole deeper. He claims that he's just reading a number of a computer screen and doesn't know why my number doesn't match his. He offers a way to discount the extended warranty so that my payment will match the figure he just quoted me a minute ago as being the payment without the extended warranty. I persist in wanting to know why the monthly payment without the warranty was so high and he responded, "My job is to make sure that you leave here satisfied, so if you want that to be your monthly payment I'll make it that and [sales staff] will have to eat the difference." That was flat-out lie #2. Nobody was taking any kind of a loss due to me getting the monthly payment that it was supposed to be in the first place. Perhaps somebody was not receiving a gain that he thought he was going to be able to get, but nobody lost anything. The paperwork finally got printed out with the correct dollar figures in all places, and I did end up signing and leaving with my purchase. However, on Saturday I became increasingly angry about how I was treated and called the manager to complain. He wouldn't admit that I had been lied to, but apologized that "I felt lied to." He stated over and over that he wanted me to feel like I had a satisfactory experience, but really didn't offer anything that overcame the experience that their finance guy put me through.
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ID
#1007363 Review #1007363 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
Oxmoor Mazda Customer Care
Cons
  • Being lied to
Reason of review
Poor customer service
New Reviewer

Oxmoor Auto Group hires liers and bullies

On Sat. Feb. 25 2012 I spent five hours with Gary Duvall, a salesman at Oxmoor Mazda. At the point when it was finally my turn to sit down and go over the deal , They said I had credit scores of 584. When in realty they are 675. They would not show me the score in black and white and told me that's why I was receiving a 12.8 % interest rate. When in reality, I have received a rate of 8% at Stockyards Bank. So, after all the lies, I get up to walk away from the deal. The salesman tells me that I am a paranoid schizophrenic *** ***. Now, Ive been called a *** before, while someone is trying to take advantage of me. But a paranoid schizophrenic, well now that just not true. Ha Ha OK, now you know not to go to the Oxmoor Auto Group on Shelbyville Rd , I can tell you where I did get a good experience. Sam Swoop Hurstbourne Pkwy. Ask for Marshall Dean, an honest salesman. Yes Virginia they do exist.
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ID
#301139 Review #301139 is a subjective opinion of poster.
Location
Louisville, Kentucky

Oxmoor auto group hires bullies

After being in there store for five hours on Sat. Feb. 25, and finally going in to sign the deal and realizing what liers they are, I walked away from the deal .The sales man then called me a paranoid schizophrenic *** ***. Now, I have been called a *** before, when dealing with people that are trying to tack advantage of me. But a paranoid schizophrenic, well that's just not true. Steer clear of Oxmoor, that goes for every building on the property. Gary Duvall (the salesman at Oxmoor Mazda) and his manager Billy lied. They never let me see my credit score and told me it was 584 , when in reality its 675. They told me I had to take an interest rate of 12.8% , when in reality Ive been given an 8% . You too can get better service over at Sam Swope Auto Group on Hurstbourne Lane. Ask for Marshall Dean , an honest salesman. Yes, Virgina they do exist.
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ID
#301131 Review #301131 is a subjective opinion of poster.
Location
Louisville, Kentucky

Oxmoor Mazda

Please be very alert when doing business with this auto group. I recently traded in my 99 Toyota Avalon for a 03 Mercedes. The problem is a month and a half latter I am getting collection calls from Toyota credit stating that I have not made my car payments. The dealership has not paid off the car and my credit is suffering. After talking with the auto groups still no resolution. They still have many things on a we owe that they have also not done. So be warned DO NOT DO BUSINESS with this auto group as it may cause a lot of pain and time.
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ID
#143831 Review #143831 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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