New Reviewer

Absolutely horrible experience

Update by user Dec 13, 2018

Alright, update as promised. They refunded an amount, but it was incorrect.

Lol. It came through after I sent my original email. Please note, I still wish I was not part of the oxmoor family. I will now have to drive much further for regular service...It’s not about that amount $$$...it’s about doing the job correctly.

It should have been $4500, they refunded $4100. I’m an inquiring so I know if I have a certain protection.

Original review posted by user Dec 13, 2018
MUST READ BEFORE PURCHASING FROM OXMOOR FAMILY - ESPECIALLY THE DODGE DEALER...Absolutely horrible experience. My car starting "shooting craps" on a Friday. I went on a 72 hour binge to find a vehicle. After searching 18 hours a day, I took off work to buy a truck on Monday morning. I spent hours with the dealer, all day in fact picking out the "perfect" vehicle. I intended to purchase the vehicle, so I took it home to show the wife. I sent the salesman a message on Monday night to have the paperwork ready for Tuesday evening based on the figures we agree to. I sent a message to my salesman Tuesday morning, confirming % rate and payment. They couldnt provide because the computers were "down" and they couldnt provide, lol.. I show up to wait hours for my paperwork to be prepared (they had allll day). Then the finance manager comes out to meet me and says, "I'm working on a rate still." This, after I was there for hours at this time - I wish I would have asked for my car back and left at this point. But I didnt. An hour later, he comes back - Mr. Fast Talker, the "Finance" guru. He got me a deal, lol...I was shot at this point and couldnt wait to leave. I signed up for his extra "stuff" to the amount of $4500...but through smart payment blah blah blah, he was working it back into the payment, but payment would'nt change. Went in one ear and out the other. I got home and reviewed my contract, instant disappointment. I followed up the next morning with the Salesperson, the Sales Manager, the Store manager, the Finance manager. We worked it out after numerous discussions and emails. The "extras" could be cancelled within 30 days and I would receive a refund for the $4500. It is 6 weeks later. Nothing. I contacted the finance manager, the funds were allegedly sent back to the lending bank and would be applied. A week later, I contacted the finance manager again to inquire. The bank allegedly received the funds and they would be applied within two days. I called the bank today 12/13/2018 the funds have not been received at all. I emailed the same management team as described before. I will post an update on the outcome. I will be posting this at every social media platform available. Nobody should have to deal with this. I will never buy another vehicle from Oxmoor Dodge! And do not listen to the finance people - get your homework done, and be adamant about your purchase. I accept a portion of this responsibility for waiting until I absolutely needed a vehicle.
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ID
#1422642 Review #1422642 is a subjective opinion of poster.
Location
Louisville, Kentucky
Cons
  • Any part of the purchase
  • Wish i had my vehicle back
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Back- up camera

We purchased a jeep in may 2016 - backup camera broke in February 2017 . We were told the part to repair it was on back order , after numerous calls from us to the dealership in June the part arrived after it was reordered after numerous phone calls - we got absolutely no return phone calls ever !!! When we were told the part was at the dealership , I was told it would take 4 hrs to repair , therefore I asked for a loaner vehicle during repair. I was told it would be about a week before that would be possible - which should have been by July 14th - it is now July 24 th - I have not heard anything from the dealership still !!! They have the worst service if any business I have ever come in contact with ( not just car dealerships , but any business ever) Today , July 24 I called again and got a voicemail and once again left a message - disgraceful to treat people who bought a vehicle from you that way
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ID
#1078695 Review #1078695 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
Oxmoor Chrysler Dodge Jeep Ram Car Repair
Reason of review
Order processing issue

Oxmoor Chrysler Dodge Jeep Ram Car Key Replacement Review

Need a key for my jeep. Key costs about $200. They want to charge to program which should be free. They claim labor...5 minutes cost $75.00....Really? Not going back.
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ID
#846447 Review #846447 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
Oxmoor Chrysler Dodge Jeep Ram Car Key Replacement
Reason of review
Pricing issue

Oxmoor Chrysler Dodge Jeep Ram - 2012 Dodge Challenger Review from Louisville, Kentucky

In 2012 test drove a new challenger bright red they wanted 500 dollars more for the color. So I ended up buying a gray one when i got it had some cosmetic issues with it. Had to get trim parts replaced. They took care of it for me. But felt like the sale was pushed on me was not really happy with it. Kept it 18 mo. Traded it in at commanwealth for a bright orange one the same yr 2012 loaded up more options for what i gave for the gray one. Got the one l really like. I do like oxmoors service dept. Won,t buy a car from them again.
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ID
#559242 Review #559242 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

NEVER BUY FROM HERE

I have recently finance a Dodge Avenger SXT from Oxmoor Chrysler Dodge Jeep Ram dealership in Louisville Kentucky on August 15th. Before we finance the vehicle we noticed some imperfections on the car such as scratches and dents on the exterior of the vehicle and the interior of the vehicle underneath the glove compartment console the lining would fall down which they informed us that they would fix those issues if we purchased the car. They also told me that they would payoff full for my trade in. We also had an EPP pricing discount for bottom dollar of the vehicle. The next day I went through the paperwork and did not understand how they came about to get such a large number that was being financed. I called them on August 16th to get an exclamation on the documents. I was still working on August, Friday the 16th so I had to show up after I got off work at 7:30pm. The finance manager Dennis Brimm was there that I spoke with and could not tell me how that number came about and told me that I would need to come back on Saturday, August 17th to speak with the general sales manager, Tim Robinson. I then explain to him that I was going to Lexington to see my sister that I barely get to see and that I was not going to be able to be at the dealership on Saturday and the primary signer would be out of town. When I was out of town I noticed that my uconnect bluetooth was not pairing it would say uconnect not available. So I then go back to the dealership on Sunday, August the 18th with the primary signer and still did not get any closure on the paperwork. Then I go on to explain that the uconnect bluetooth was not working. Before financing the vehicle Tim Robinson the general sales manager, Dexter Golden the sales manager, and Chris Cannon the salesman assured me and the primary signer that it came with the vehicle. They were trying to get it fixed while I was there Sunday, August 18th but told me that I would have to come in and make an appointment to get a technician to look at it. So again I left the dealership on Sunday with no resolution on the vehicle. They have called me and told me that they have made an appointment on Tuesday, August 20th to bring in the car to fix the interior and exterior of the vehicle and that they were going to troubleshoot with the uconnect bluetooth. I had originally purchased new rims for the vehicle that the dealership was ordering but never once did they tell me how much they were and still have no answer to this day so I have decided that I did not want the rims on Monday, August 19th, which I made several attempts to get in contact with someone but never got a call back. I go in at 8 o'clock Tuesday, August 20th to drop off my car and explain to the lady at the counter about the situation on interior and exterior and the uconnect bluetooth not working. I again explain to her that I do not want the rims that I have originally wanted on the car that they need to fix the paperwork without the rims included with the purchase. The primary signer showed up at 8:40am to get more closure on the paperwork and the rims that we did not want. He called me throughout the day and told me that for them to take back the rims that we would have to pay a restocking fee for something that I did not see, for something that was not placed on the car, for something that I did not know the total amount for the rims. The primary signer tells me that Tim Robinson the general sales manager told him to make a deal with parts instead of Tim Robinson taking care of it. Parts are willing to take back the rims and send us a check for the rims minus the restocking fee instead of them re doing the paperwork without the rims so now the paperwork says that we have rims that we did not get and that we are paying interest on something that we do not have and then he goes on to explain to me that the reason that the uconnect bluetooth was not working was due to that the package of the vehicle did not include that, it just came with the capability of it and if wanted it that we would have to pay for the package. The primary signer left at 3:40PM that day and still did not get any closure on the paperwork. I called a man name Tracy from I'm assuming the customer service department on Wednesday, August 21st wondering how my purchased was and I go on about my experience. I said that the car needs to have the uconnect Bluetooth function that works because that's what we were told and the paperwork needs to be redone and whoever he needs to contact to make that happen he said that he would do so. After that phone call with him I received one from Tim Robinson at the dealership saying that he would install the Bluetooth at no cost to me but he would still not redo the paperwork for the rims. On August the 23rd I and the primary signer met with Evan Harn the General Manager of Omoor Chrysler Dodge Jeep RAM to go over the paperwork and other closers of the deal. Within that conversation he confronted me and the primary signer that we did not get the EPP discount on the car due to the information that the primary signer gave to Dexter Golden and Tim Robinson was not working. He agreed that once the primary signer got the correct information for him that he would reimburse us for the difference of the vehicle. So then the primary signer was trying to get the information but unfortunately we cannot get ahold of that information that day. Then we go and work out a deal for the rims. I finally get the answer how much the rims cost which is $4,000 and Evan Harn was only going to reimburse us for only $1,400. He would not negotiate anymore. Evan Harn then goes on saying that if we want to make a better deal then we have to go talk to parts. As a consumer I am appalled about me and the primary signer having to stretch out this far for something he should be doing. We were the ones purchasing a vehicle and he should be stretching out his arms and legs trying to help out the situation not telling us what we need to do. Given the fact that the rims are $4,000 including labor that was never performed on the car we were still going to have to pay for that. Within this meeting that we had with him he quote unquote said that he's in this business to make a profit of us, which I think is pretty ballsy to say in front of a customer. While we were there I and the primary signer decided that we wanted to cancel the easy care gap warranty because we were deceived and lied too about EVERYTHING. The total reimbursement back for cancelling the warranty was $3,155. We also go further in to explain that I am still getting phone calls from Sam Swope dealership from my previous vehicle that I traded in saying that I am late on my payment. I have told Sam Swope several times that I no longer have possession of the vehicle that I traded in at the Oxmoor dealership. Sam Swope has no record of the dealership ever contacting them saying that they are going to pay off the vehicle. Evan Harn said that it could take up a few weeks for them to send them a check but he would call them to notify that they are doing so. After that I pick up my car because it was still at the dealership from getting the interior and exterior finished and the uconnect bluetooth installed. The primary signer and I go around and inspect the vehicle and we noticed that there was an imperfection on the driver side tail light. It looks like there is a wide faded white line going through the inside of the tail light. And it's pretty noticeable. Me and the primary signer go in and try to get the key from parts and confront them about the marking. They said Oh I noticed that too. But they didn't even try to fix it or call us about it; they just assume that we weren't going to notice. With this kind of service that we have experienced at this dealership we didn't even want them to fix the tail light. As we were about to leave Evan Harn gave us a copy of the check that they are sending Sam Swope to assure us that they were going to take care of that. Whenever I got home I called Sam's Club to see if they got a call from Oxmoor dealership saying that they were taking ownership of the vehicle and they said no. That's another lie made by the dealership that Evan Harn would call them notifying them that the dealership receive that vehicle as a trade. On August 24th the primary signer finally got the information that the dealership needed to get the car epp pricing. I get a call on August 28th saying that they have a check written out to me and the primary signer for the adjustment on the vehicle. The amount was $4,090. The amount was a combination of the adjustment of the vehicle and the adjustment rim reimbursement. I go up there on the 28th of August to sign a general release document over the acceptance of the check. I read through the general release form and I've noticed that they have spelt my name wrong. Confronting them about it they said to rewrite the correct spelling beneath the incorrect spelling of the name and to initial it.. I have never experience such incompetent service in my life. They have plenty of documentation with my name spelled correctly but yet on a general release form inquiring of receiving a check they spell my name wrong. I asked them to make a copy of the form so I can leave with the form and the check in hand. Just when I thought it was over I get a letter from Oxmoor Auto Group on September 17th. It stated that I needed to get in contact with the runner Phillip Schad to make arrangements to meet at the Indiana license branch for the transfer of the vehicle. I call him to see if he would be available on September 24th at the local license branch and he said that would be fine. I bring all documentation that was required of me and the primary signer for us to properly do the transfer of the vehicle. While we were at the DMV they told us that there was a delinquency fee of 21 dollars due to the fact that we have had the car longer than 30 days but yet to get a plate. But I wasn't notified of making arrangements at the DMV until the 17th. Phillip Schad said that he would write us a check for that amount. Then the DMV also had a problem with the purchase order receipt and were the dealership marked the rebate as dealership manufacturing discount and that they took taxes after the discount and not before. Therefore we could not accomplish it finalizing the transfer that day and we had to wait until we have received a call from Phillip schard saying that the errors have been corrected. Almost a week later I didn't receive a call from Phillip, instead I had to call him on the 30th of September knowing where he was in the progress. He then goes to explain that he spoke with Tim Robinson about the situation and he said that they have already cut us a check for the expense and that they weren't going to fix the paperwork. Which is on comprehensible since we got the check on August 28th and we didn't go to the DMV untill September 24th. The dates don't add up. Phillip Schad said that Tim Robinson was supposed to call us regarding the information and I explained to Phillip Schad that I have not yet received a phone call from Tim Robinson. Phillip Schad also said before we got off the phone that he would contact Tim Robinson to give us a call. By then I go ahead and call the dealership to speak with Tim Robinson but the secretary said that he was not working that day. I go ahead and ask for Evan Harn and the secretary said that he was with a customer. I left a message with a secretary for Evan Harn to call me back. He neglected to call me back that day before he left. I have yet to get in touch with Evan Harn and Tim Robinson about the tag situation. On October 1st I call the DMV to get more closure on what the dealership needed to fix in regards of the transfer. I then call Phillip Schad and explained to him what the DMV wanted and he said he would give me a follow up call after he gets done at the DMV that day. It was around 6:00pm that day and I still have yet to get a call from Phillip Schad. So I called Phillip Schad to see were he was in the progress of straightening out the paperwork. He goes to explain to me that the paperwork should be done by tomorrow and then I constructed a time and date to meet up once again at the DMV. With all the stuff that I have been through with this dealership I can say for sure as a fact I will never buy another car from any Oxmoor dealership. I have been getting the runaround, wasting my valuable time on effortless employees that do not care about my business. I have been torn up about this situation for a long time and I cannot imagine anyone else going through the pain and suffering I have underwent from this car buying experience. I have never been so hurt at the fact that people have lied straight to my face at the dealership. I am crossing my fingers I do not have to deal with them anymore after this tag situation because it pains me to even go to the dealership to see people that don’t care. There is a no self-integrity at this business and honestly I feel sorry for every single one of them that have to stoop down so low to make a living.
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ID
#450678 Review #450678 is a subjective opinion of poster.

Update to my review

Initially I had a really poor experience with the service department. After initially being told the car would be in service for 3-4 days, it ended up there for 3 weeks. I understood why but was really frustrated with poor communication and was kept guessing as to when my car would finally be finished. Then Tate the service manager stepped in. His communication was excellent. There was no guess work and the car ended up being ready when he said it would. I find the service department very friendly but thought it was worth Tate reminding his folks that a good service department relationship is first based on good service. Friendly is really nice but effective is still more important. I'll bring both of my Jeeps back to service because Tate gets that.
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ID
#437977 Review #437977 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

Bad service

Update by user Aug 31, 2013

After having the awful experience I mentioned Oxmoors service manager stepped in to show how service is done. He communicated great, got the car done quickly and met my expectations.

Car is running fine. Bottom line is that it matters who your service rep is.

Make sure to push for someone who is more action than talk. I'd give them 3 stars now.

Original review posted by user Jul 31, 2013
Really terrible service department. They love to be overly familiar and act like your buddy when you bring your car in but they offer extremely poor communication. They are disorganized and ultimately the service work done has been iffy at best )I've had to return one car multiple times for the same problem). I would recommend that unless you are under warranty and the work will be done for FREE that you hit one of the three or four independent Jeep specialist guys. My fellow Jeep lovers have recommended I go to a place called Moab Offroad as being better trained, more honest and cheaper. I will try them next and give a review.
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ID
#434877 Review #434877 is a subjective opinion of poster.
Location
Louisville, Kentucky

Oxmoor Chyrsler Dodge Jeep is a HORRIBLE dealer

Oxmoor Chyrsler Dodge Jeep is by FAR the WORST dealership I have ever wasted my time by visiting. I typically do not write reviews however anyone shopping for a new vehicle deserves to know this before wasting a trip like I did. I was looking for a New 2014 Jeep GC that this dealer did not have, I spent hours in their showroom discussing my trade and ended up getting my credit ran 12 times without consent for them to run it! After telling them I was not interested in buying a car from them on 6/23/13, I started to get credit inquiry letters in the mail and I am still getting them today! I can’t believe that a dealer would hotshot my credit when I told them I was not interested in buying a car. I never signed one paper or gave them my Driver’s License. The only information I gave them was my trade in 10-day pay off quote. Not to mention the General Manager Tim called to follow up and hung up on me a few days later when I told him AGAIN that I was not interested. It’s a shame that they had to scheme against me and try to LURE me in to buy a car when I didn’t express interest. THIS DEALERSHIP IS TERRIBLE, THEY CALL AND HARRASS YOU AFTER YOU ASK THEM TO DELETE YOUR CONTACT INFORMATION. THEY WILL RUN YOUR CREDIT TO THE EXTENT OF LOWERING YOUR SCORE!!!! STAY AWAY, TAKE THE TIME TO MAKE THE DRIVE AND VISIT OTHER DEALERS TO GET HONEST SERVICE. I ended up going to Sam Swope off of Dixie in Louisville – not only did the VP of Sales help me out, he ordered the car I wanted directly from the factory without running my credit or taking any information other than my name, phone number and email.
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1 comment
#841211

oxmoor seemed fine at the get go even though their salesmen harass anyyone on the lot--- all want to be your best friend and it all went okay i guess after chasing the salesmen away--- traded a 2008 r/t charger and was given above cars listed current value (about1700 more than book) that was good--- then sat and argued price i would pay for the 2012r/t charger and payments i would agree to, car current book was 27900-- got it down to 23775, good so they pad 08 off and car i bought was under book, sounds good right?? well 29 days later started getting letters from multiple finance companies of why i didnt qualify -- lots of them, even though we told them who would finance us-- anyway i kelp getting automatic pymts taken from my check just like it had been for 3years and couldnt figure out why it hadnt changed so i called my finance company, well turns out they hadnt paid off 08 or turned in paper work to get 2012 financed ( same company financed both cars) so now dealership is demanding me come back in and sing a new contract.

i just want my 08 back and these people go away since my 08 pymts are current and these people really are just a bunch of salesmen--- maybe they should just sale girlscout cookies!!!!! and leave the car world to responsible dealers

ID
#432789 Review #432789 is a subjective opinion of poster.
Location
San Bruno, California
New Reviewer

Oxmoor Chrysler Run Around

On Friday June 29th 2012 I stopped by Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY to take a look at a new 2012 Jeep Wrangler Unlimited. I had been interested in buying one. I spoke with a sales person about finding me a Crush Orange and he was helpful and found me one right away. We negotiated a price that included my 2003 Nissan Pathfinder as a trade. I was told that the vehicle would be delivered and ready for me at the latest Tuesday July 3rd. I was quite excited and looking forward to getting my car. July 3rd comes and I have not heard anything from the dealer at 5:00pm. I then called the dealer to be told that there was no vehicle for me; it had been sold in the other state. Basically they were unable to acquire the vehicle they had sold me. Needless to say I was very upset. I was not so much upset about the vehicle but more that they had no intention of contacting me to tell me this. I was then told by different people that I would be compensated by either taking something off the price or with accessories if I can be patient. I said that is fine but what exactly are you going to do for me? I was never given an answer. So the next day on July 4th I went and spoke to a manager that said, "We have one on the way and it will be here Thursday July 5th ready to go". I called at 6:00pm on the 6th and the manager told me he never said that, he told me it would be Friday and I need to calm down. So Friday comes and I was told that they could only get 2013 models and they could not give me the same deal on one of those. Basically they had nothing for me. After going back and forth I was told on Friday July 6th that they were getting a red one from out of state and it would be in on Monday July 9th. I received a call on Saturday July 7th that it would not be in until Tuesday July 10th, I said ok but what are they going to do for me. They have never done anything for me, not even a couple free oil changes. I finally got my vehicle on Tuesday July 10th. I signed the paperwork and drove off. A week later I was asked to come back in and sign my paperwork again due to an error. When I got there I was told that my payment was supposed to go up $50.00 a month, basically I said you can give me my trade back and I will go elsewhere. Magically my payment is back to the original amount. Now it is August 9, 2012 and they still have not paid off my trade which is now past due, I still have no license plate and I have heard nothing from the finance company. I call today and they have not sent in any paperwork on the vehicles and my first payment is due in a week. I have never had such a hard time buying a car. I have bought about 7 vehicles over the last 12 years. This is a pitiful excuse for a dealership and I will NEVER buy a vehicle there again. Please think before considering this company.
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ID
#338054 Review #338054 is a subjective opinion of poster.
Location
Louisville, Kentucky

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