New Reviewer

Absolutely horrible experience

Update by user Dec 13, 2018

Alright, update as promised. They refunded an amount, but it was incorrect.

Lol. It came through after I sent my original email. Please note, I still wish I was not part of the oxmoor family. I will now have to drive much further for regular service...It’s not about that amount $$$’s about doing the job correctly.

It should have been $4500, they refunded $4100. I’m an inquiring so I know if I have a certain protection.

Original review posted by user Dec 13, 2018
MUST READ BEFORE PURCHASING FROM OXMOOR FAMILY - ESPECIALLY THE DODGE DEALER...Absolutely horrible experience. My car starting "shooting craps" on a Friday. I went on a 72 hour binge to find a vehicle. After searching 18 hours a day, I took off work to buy a truck on Monday morning. I spent hours with the dealer, all day in fact picking out the "perfect" vehicle. I intended to purchase the vehicle, so I took it home to show the wife. I sent the salesman a message on Monday night to have the paperwork ready for Tuesday evening based on the figures we agree to. I sent a message to my salesman Tuesday morning, confirming % rate and payment. They couldnt provide because the computers were "down" and they couldnt provide, lol.. I show up to wait hours for my paperwork to be prepared (they had allll day). Then the finance manager comes out to meet me and says, "I'm working on a rate still." This, after I was there for hours at this time - I wish I would have asked for my car back and left at this point. But I didnt. An hour later, he comes back - Mr. Fast Talker, the "Finance" guru. He got me a deal, lol...I was shot at this point and couldnt wait to leave. I signed up for his extra "stuff" to the amount of $4500...but through smart payment blah blah blah, he was working it back into the payment, but payment would'nt change. Went in one ear and out the other. I got home and reviewed my contract, instant disappointment. I followed up the next morning with the Salesperson, the Sales Manager, the Store manager, the Finance manager. We worked it out after numerous discussions and emails. The "extras" could be cancelled within 30 days and I would receive a refund for the $4500. It is 6 weeks later. Nothing. I contacted the finance manager, the funds were allegedly sent back to the lending bank and would be applied. A week later, I contacted the finance manager again to inquire. The bank allegedly received the funds and they would be applied within two days. I called the bank today 12/13/2018 the funds have not been received at all. I emailed the same management team as described before. I will post an update on the outcome. I will be posting this at every social media platform available. Nobody should have to deal with this. I will never buy another vehicle from Oxmoor Dodge! And do not listen to the finance people - get your homework done, and be adamant about your purchase. I accept a portion of this responsibility for waiting until I absolutely needed a vehicle.
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#1422642 Review #1422642 is a subjective opinion of poster.
Louisville, Kentucky
  • Wish i had my vehicle back
  • Any part of the purchase
Reason of review
Not as described/ advertised
Preferred solution
Full refund

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