Took my money & didn’t give service that’s I paid for

I paid my coupon for 87.39 when I call to book for my service they said shut down in toronto they in Calgary so I need my money back to my account asap
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ID
#2517417 Review #2517417 is a subjective opinion of poster.
Location
Thornhill, Ontario

Snake Oil Salesman Warning

I had my carpets (supposedly) cleaned by Oxi Fresh System. They hook you in by claiming to be environmentally friendly because they use about 2 gallons of water as opposed to 40. They basically spray a spot remover and do a cursory vacuum with a brush attachment. Imagine spraying a little concentrate on your underwear and vacuuming them. Would you wear them ?? Of course not because they would still be filthy !!!! I rented a rug doctor that same day and took out all the dirt the so called tech said could not be taken out because it was (under the fabric) !! I had bucket after bucket of dirty water and cleaned the carpet myself. But they are clever at Oxi - Clean. The company takes NO RESPONSIBILITY for the work of their Franchise Techs!! They don't stand behind their product because they know it doesn't work. I had an appointment for re-do but the guy never showed. When I inquired why I was told to find another company to clean my carpets !! I wasted $500.00 on these snake oil salesmen ! Don't believe me, rent a rug doctor after Oxi Clean is done and see all they leave behind. You have been warned.
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ID
#1569657 Review #1569657 is a subjective opinion of poster.
Location
Hollister, California
New Reviewer

Fresh- OxiForget about service on Sat

I set up an appointment with Oxi Fresh one week before a large party at my home over Labor Day w/e. I assumed the company was closed the Saturday before the holiday. Their furniture cleaner was broken which they did not tell me until 10 min before my appointment. I opted to have my carpet cleaned and for them to return the next Sat s they said they were open. They reassured me 4x they would service me in that next Sat. They never showed up. I called and got a VM. I was called back by the young tech who was the most vocal that off course they were open Labor Day weekend and of course they would finish the job. He said the owner should have called me he was on his way out of town. The owner only contacted me to request a positive review. I NEVER got an apology. The company itself contacted me once I posted on their facebook page but all they offered was to have these same two men, whose word means nothing to come back on a Sat. Since that all happened I have noticed my Alexa is missing. something they were moving round. I am not sure they took it; it just happened in the same timeframe.
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1 comment
#1261577

I have never heard back from Oxi Fresh. At the time I submitted this review I did not realize that Oxi Fresh had multiple locations in Richmond. My vendor I think comes from southside

ID
#962447 Review #962447 is a subjective opinion of poster.
Location
Richmond, Virginia
Pros
  • Normally hardworking
Cons
  • Parent company did not follow up on restitution
  • Stood me up for appointment they proposed
  • Missing electonic item
Reason of review
Poor customer service
Loss
$75

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