Oxford at Sonterra
Oxford at Sonterra Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oxford at Sonterra reviews show a 1.0 star rating from 1 review and consumers are mostly dissatisfied due to mold and safety concerns.
Key Takeaways for Future Customers
- Hire a TDLR-licensed mold inspector before moving in or accepting remediation.
- Keep all communication and repair history in writing and photograph issues with timestamps.
- Avoid renting here if you have children or anyone with respiratory issues.
Negative Feedback / Risk Areas
- Reports of visible mold, chemical odor, and heavy Stachybotrys and Chaetomium.
- Allegations of deceptive, unprofessional management and inadequate in-house remediation.
- Delays in meaningful action and tenant safety concerns noted in customer complaints.
Positive Feedback
No positive aspects were reported in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oxford at Sonterra reviews show a 1.0 star rating from 1 review and consumers are mostly dissatisfied due to mold and safety concerns.
Key Takeaways for Future Customers
- Hire a TDLR-licensed mold inspector before moving in or accepting remediation.
- Keep all communication and repair history in writing and photograph issues with timestamps.
- Avoid renting here if you have children or anyone with respiratory issues.
Negative Feedback / Risk Areas
- Reports of visible mold, chemical odor, and heavy Stachybotrys and Chaetomium.
- Allegations of deceptive, unprofessional management and inadequate in-house remediation.
- Delays in meaningful action and tenant safety concerns noted in customer complaints.
Positive Feedback
No positive aspects were reported in the available review.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Mold, Deceptive and Unprofessional Management
I rented a 2 bedroom unit in 2026 with my family of 5 (with minors) and would not rent here again under any circumstances.
In 2026 I reported physical mold and a chemical odor in the unit. *** immediately blamed my family for two in-wall leaks with no visible water; meaningful action only came after I hand-delivered formal written notice under Texas Property Code § 92.052 on May 11.
The "remediation" that followed only included spraying, wiping, and applying spray paint directly over visibly affected drywall. Any additional action came only after pushback and required written follow-up. Management even sent me a letter representing the unit as safe for me and minor children to move in the day after (24 hours)!
Seeing their intent to hide the problem, I retained at my own expense a TDLR-licensed Mold Assessment Consultant. An AIHA-accredited laboratory tested air and surface samples.
Findings on kitchen surfaces: Heavy Stachybotrys, Heavy Chaetomium, and Heavy Aspergillus/Penicillium. Indoor Aspergillus/Penicillium levels measured ~91× the outdoor reference. Chaetomium, a water-damage indicator species, was present indoors and absent outdoors. The protocol concluded the work was incomplete and inadequate, requiring further remediation to industry standards.
I terminated the lease under Texas Property Code § 92.056(e)(1) and (f) and moved out at the end of May (get familiar with those statutes if you find yourself in this position).
If you are renting here or have to, especially with children or anyone with respiratory concerns: request the unit's specific repair history in writing before signing; hire your own TDLR-licensed assessor if you see, smell, or suspect any water issue rather than trusting on in-house "remediation"; keep every interaction in writing; photograph everything with timestamps.
The independent lab findings are documented.
The fully repaired letter is documented.
The gap between them is documented. Future tenants deserve to know.
Preferred solution: Renters should know of their deceptive and unprofessional management.
User's recommendation: A. Get your own independent TDLR-licensed mold inspector before trusting any in-house "remediation." Don't be the next family in this position. B. Document everything in writing. Hire your own licensed inspector. Don't trust the in-house remediation team. C. If you have children or anyone with breathing issues, this is not the place. Look elsewhere.
Real Estate Expert Talks
What Do Property Management Companies Do @ Interview with Property Management Expert
Property management companies: What do they do? How much do they charge? Do you need one? Find answers in an interview with Colby Hager, a real estate investor, and expert who share his experience with property management companies.
Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.