Anonymous
map-marker Mansfield, Texas

To check on the address of my package

I changed my address when I ordered my product but the order still went to my old address. There is no one to call and check so I had to physically go to my old address to get my order.

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Julie M Vgd

Delivery not received

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I need my products resent to correct address ASAP!

Plz contact me either by email or phone at #516-637-****.

TY

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Loss:
$76
Pros:
  • Great product
Cons:
  • Stains my shower

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Escondido, California

My order

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When I added a product that was an extra bonus it did not give me a chance to add another few dollars for free shipping. The company representative called back within a few hours and handled my issue immediately!

Only other issue is the product does stain my shower when using the conditioner.. also it is hard to handle these issues on line as my issue was not one listed for information to the company and you cannot add it in

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User's recommendation: You will love this product!

Taysia Reg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Olathe, Kansas

Extreme silver

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Cant find your extreme silver color. If you no longer carry this color what would you recommend to replace it and get the same results

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Resolved
Lasca H

Resolved: Missing product

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Updated by user Sep 20, 2022

Company fixed the issue and I have been provided with product or service ordered. Overtone sent the missing product in another shipment.

Original review Jul 29, 2022
I ordered a purple duo set which includes the coloring conditioner and a daily conditioner. When my package arrived, it only contained the daily conditioner, not the one you actually color your hair with.

I prefer to talk to a person, but I could not find a phone number anywhere on their website. I only found a number on pissedconsumer.com. When I called it offered me no options except to leave a voicemail. No way to talk to a person.

I left a voicemail. I sent an email after that and received an automated response that said it would take them a week to get back to me! The message seemed dated because it mentioned being closed for the July 4th holiday and it is now the 29th.

The fact that they did not update their automated email message makes me question whether they will actually get back to me at. I will update this whenever/if I get a real response.
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Loss:
$47

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Olathe, Kansas

Extreme dilver

Getting more extreme silver color mask. It was out oscstock a few months ago.

Is it in stock now? I am in need of a jar immediately

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User's recommendation: Good product if you can get it

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