Overpass
Overpass Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable distribution and reports of a high price level.
Positive Feedback
Excellent sales development reps are consistently noted and praised for outreach and demos.
Negative Feedback / Risk Areas
- Confusing subscriptions and unclear terms create billing surprises and fuel Overpass customer complaints.
- Rude customer success interactions damaging retention and trust in customer service.
- Perceived high price level relative to support when disputes arise.
Key Takeaways for Future Customers
- Read contract and subscription terms carefully before signing; check Overpass reviews for billing experiences.
- Rely on SDRs for product info but verify customer success responsiveness and pricing clarity.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable distribution and reports of a high price level.
Positive Feedback
Excellent sales development reps are consistently noted and praised for outreach and demos.
Negative Feedback / Risk Areas
- Confusing subscriptions and unclear terms create billing surprises and fuel Overpass customer complaints.
- Rude customer success interactions damaging retention and trust in customer service.
- Perceived high price level relative to support when disputes arise.
Key Takeaways for Future Customers
- Read contract and subscription terms carefully before signing; check Overpass reviews for billing experiences.
- Rely on SDRs for product info but verify customer success responsiveness and pricing clarity.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Fantastic SDRs, Awful Customer "Success"
- - They take a defensive approach, not focused on retention.
- - Billing issues caused a big shock.
- - The customer success team was rude.
Sigh. They do not take a customer retention approach; they take a defensive approach.
They are very prickly when a customer has an issue with billing.
I had a very big shock that I was not expecting, and being in shock, I expressed dissatisfaction with the customer success team for not engaging with me enough so that I understood the subscription. Anyway, it was a disappointing experience, and the customer success person was not only rude; he would not let it go.
- Excellent sales development reps
- Rude customer success rep
- Confusing subscription terms
Preferred solution: Apology
User's recommendation: Let the buyer beware
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