*WARNING* Overnightprints is ripping you off! Don't waste your money!
We were a long time customer with Overnightprints until we had to complaint for the first time that an order in the amount of approx. $1,000 got screwed up on their side and the pictures were completely pixelated! We have called customer service and they were simply rude and unprofessional. After multiple attempts to get either a refund or reprint of the order they stopped ignored phone calls and email attempts. As soon as they have your money they will not give you any customer service and you are basically screwed! I have initiated a charge back and will go this route to get my refund. Anyways, I will also publish customer reviews on a daily basis to ruin their online reputation at a maximum. Lets see of how important their online reputation is. Btw. this is not the first negative review of those scumb a*sses. There are so many other printing companies online, so don't waste your time and loose your money with those guys!
- Customer service
Reason of review
Poor customer service
Deliver product or service ordered
Overnightprints.com - their guarantees mean NOTHING!
I placed my order for business cards on the 14th at 4:30pm, with 3-day shipping. Their website clearly guarantees shipping on the next day if order is placed before the close of business (which is verified in the email they sent re: the order). Instead, they did not ship until the 20th! This means that I will not have the cards for the conference that I needed them for. I called and complained and the only thing they would do for me was refund my order, IF I went to the trouble of being sure that the delivery was refused. I pointed out many times that this was not consistent with any sort of guarantee, the rep spoke to a manager, and though she seemed sad about it she would not offer me anything that would make this better. DO NOT DO BUSINESS WITH THIS COMPANY, THEY LIE AND ADMIT TO IT AND DO NOTHING ABOUT IT. Their own words mean nothing to them.
San Rafael, California
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