Theresa E Qtc

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Door Frame Crooked oer their Technician; Ruined Stucco and had to have caroet restretched

Had doors installed June 26, 2023. Had to call technicians because door in kitchen is more than normally hard to open and close, they destroyed stucco under bedroom door and cut carpet too far back. They sent Michael a Technician out here twice, He said kitchen door frame needs to be replaces, stucco fixed and room repainted. The company says he never said that, and they won't repaint the room as that is not in their contract. I told them if you ruined it, you fix and replace it. As of today, they want to send yet another technician to assess this. I set a date and. They are not reliable and won't fix problems they caused. I told them a date and time I was available, and they will not accommodate it. Says they don't have anyone. They cannot accommodate it. I think after 3 1/2 months, they should be trying to resolve this issue as quickly as possible and on my time, and not theirs.
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  • Wont take care of problems in a reasonable manner

Preferred solution: fix stucco and repaint room. replace frame on kitchen slider.

User's recommendation: Do not purchase windows or doors from Anderson Franchise Tampa/Orlando area. Not reliable and don't take care of people in a reasonable time.