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Ove Decors

Ove Decors

www.ovedecors.com
What is your customer experience with Ove Decors?

Ove Decors Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Ove Decors has a 1.0 star rating from 3 customer reviews; consumers are mostly dissatisfied with a fully unfavorable rating distribution.

Positive Feedback

Nice clean design and good quality noted by some buyers, and one report praised helpful service when ordering an additional vanity side splash.

Negative Feedback / Risk Areas

  • Repeated Ove Decors customer complaints about rude or unhelpful customer service and order/payment handling.
  • Frequent missing or bent parts and refusal to sell replacement parts for odd-size vanities.
  • Product issues such as leaking toilets and perceived high price level.

Key Takeaways for Future Customers

  • Check replacement parts availability before buying a vanity or shower product.
  • Confirm payment options and expect potential customer service hurdles.
  • Consider product reviews and price versus support when researching Ove Decors reviews.
View full overview ›

Media from reviews

Ove Decors - REFUSE TO SUPPLY REPLACEMENT PARTS WHEN STILL MANUFACTURING THEM
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Kaheem Lsf
map-marker Montreal, Quebec

Excellent service

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Répondre poliment, rapidement et clair à toutes mes questions. *** reçu le courriel de confirmation tout de suite après ***.

Problème réglée. Merci beaucoup *** pour votre travail impeccable.

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Calvin M Hyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Support ticket 142358

Need plastic chrome cover for top roller. Covers screw and nut that goes through roller Model for glass doors GBSH117

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Jahson Mcc

They don't deserve the 1 star

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AI Highlights
  • Customer service was rude and unhelpful; my bank's fraud check rejected the payment, so the order wasn't submitted.

Customer service agents were rude and unhelpful. They refused to place my order due to my bank fraud system rejecting the payment.

I explained numerous times to the agents what was happening and went back and forth with them and my bank. I even asked them to use a different payment card and they claimed they had but the order was never submitted.

Save yourself the hassle and buy American made. Canada can keep their garbage items and their bad attitudes.

User's recommendation: Buyer Beware

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karan b Ffl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Parts missing /bent/ scared

AI Highlights
  • Missing: 99sru3801-wm, 99sru3802-wm, 99sru3805-wm, 99str3883-wm.

missing : e door bottom seal strip 99sru3801-wm

f magnetic strip 99sru3802 -wm

o magnetic strip 99sru3802 wm

m sidepanel bottom seal strip 99sru3805-wm

bent:a wall track99str3883 -wm

b pivet profile 99str3883-wm

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Anonymous
map-marker Chattanooga, Tennessee

Order a side splash for vanity

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AI Highlights
  • We ordered a vanity through Costco and love it; moved it flush to the walls and added a side splash.
  • Customer service was helpful and got it ordered quickly.

We ordered a vanity through Costco and absolutely love it! We decided to move it to be flush with the sides of our walls and needed to order an additional side splash.

Customer service was extremely helpful and quickly got it ordered. Would recommend this company and their products!

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Shariah Mjg

To order parts

We need to order parts for a frameless sliding shower door . # 150560 Sydney-SD60 please give me a call so I can order parts. Thank you.

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DONNA C Poz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Laval, Quebec

REFUSE TO SUPPLY REPLACEMENT PARTS WHEN STILL MANUFACTURING THEM

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AI Highlights
  • The Doveton 60-inch double sink vanity top is 19 inches wide.
  • Replacement tops are not available and a new vanity costs $899.
Ove Decors - REFUSE TO SUPPLY REPLACEMENT PARTS WHEN STILL MANUFACTURING THEM
Updated by user Feb 12, 2024

Talked to customer service at Home Depot and also at OVE and were dismissed and told too bad your vanity top got damaged but we won't help you with a replacement even though we are still manufacturing and selling this specific vanity.

Original review Feb 12, 2024

This company chooses to manufacture a Doveton 60" double sink vanity top that is only 19" wide. NO OTHER COMPANY MANUFACTURES A 19" WIDE VANITY TOP.

THEY ARE CURRENTLY STILL MANUFACTURING AND SELLING THIS VANITY AND TOP. THEY WILL NOT ALLOW YOU TO PURCHASE A REPLACEMENT TOP IF YOUR VANITY TOP GETS DAMAGED. YOU MUST BUY A NEW VANITY TO THE TUNE OF $899 AFTER ALREADY PURCHASING THEIR VANITY AND TOP COMBO. IS THIS INTENTIONAL BY THEM?

THEY JUST LOST OUR REMODEL BUSINESS AND ANY RECOMMENDATIONS TO NEW HOME BUYERS AT OUR REAL ESTATE BUSINESS FOREVER. SAD WAY TO DO BUSINESS !!!

Loss:
$899
Pros:
  • Nice clean design and good quality
Cons:
  • No replacement for odd size they chose to manufacture

Preferred solution: I want to purchase a replacement vanity top for their odd sized 60" x 19" double sink vanity. There are no other manufacturers of this odd sized vanity top anywhere!

User's recommendation: DO NOT PURCHASE VANITIES FROM THIS MANUFACTURER

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Shontavia Zbt

Low water level in bowl makes room sticky and flushing inefficient and incomplete

AI Highlights
  • The bowl water level is low, not the tank.
  • Adding water briefly raises the level, then settles.
  • Waste sits above water due to the low level.

The water level in the Ove Hermosa toilet bowl, not the toilet tank is low. Appears to be made that way.

I say that because when I manually slowly added more water to the bowl the level rose slightly and settle back to the normal low level as you could hear water going through the loop down the drain.

Look the bottom line is this.

My number 2s stick out above the water due to the low water level and significantly stick up the room without it being completely cover by water.

I need a resolution! The Ove toilet cost too much money for guests to my home and for me to experience this embarrassment with you Brand.

User's recommendation: Do not buy this brand.

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Saul F Tnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Toilet

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AI Highlights
  • The product leaks from the seal and has multiple problems.
  • Calling the company did not yield a resolution.
  • It is not safe and will leak.

They have a lot of problems they leak from the seal there are no others seal you cans add try to call te company and they dont have a resolution for this matter dont buying there are not safe it will leak

Loss:
$3

Preferred solution: Full refund

View full review

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