Allan L Dcz

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| map-marker Hamden, Connecticut

Ordered the wrong size and wanted to catch it before it shipped to change to the correct size. Couldn’t get anyone in the phone or even chat to discuss my problem. So the wrong size was shipped.

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Because I couldnt contact anyone about my error I need to receive the items then return them for the correct size. That is, if they still have them in stock. Frustrating not being able to talk to customer service, especially as their products are so expensive.
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User's recommendation: Have a direct phone # with agents ready to take calls to help customers.

Dawn A Api

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Return for exchange of merchandise, not refund

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Outerknown - Return for exchange of merchandise, not refund

Good morning,

I purchased a womens blanket shirt (my favorite shirt ever) and a womens Sydney boyfriend shirt for my daughter-in-law (which she wants to exchange for a marine striped womens sojourn tee xs). My problem is that I no longer have the return label or receipt (but I do have proof of purchase via my checking account).

I purchased the shirt 10/13/22 while the blanket shirt was on sale. My total for both was $218.26. Im in Reno, NV and my daughter-in-law is in Queen creek, AZ. Please let me know how to proceed.

I am not in any way pissed. I think that is a terrible name for a customer service communication, BTW. It really assumes the worst and misses the mark.

I had to use my sisters email to communicate because I already sent something that I didnt fill out properly. Please respond to dawnaa@***.net

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Pros:
  • Excellent quality of merchandise
Cons:
  • Inability to contact customer seect

Preferred solution: Return shirt for a different product

Elena F Fds

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Verified Reviewer

Looking for an ordered item that isnt accounted for

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There is no way of reaching a representative by phone. I sent two emails and received no answer. I ordered a product on December 5th and on December 19th i still haven't received a shipping notice. I am very disappointed and now need to scramble to find a replacement in time for the holidays
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Preferred solution: Full refund

User's recommendation: Beware!

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