AWFUL - DO NOT ORDER - THEY SHIP OUT WEEKS LATER

Ordered from them and had to call a week later - it hadn't even been sent to the manufacturer and they are just a middle man. 2-day air is a joke ... more like 2-3 week air. When I called they couldn't even tell me when the PO to the company had been placed. Now we have an angry customer and no ship date to even give him... Awesome. Save your $$ go direct or with someone else. Not worth the hassle... seriously. This was one of the worst experiences ever with a sign company - they should be ashamed of themselves. Save your money and go elsewhere. Not worth it.
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ID
#1073384 Review #1073384 is a subjective opinion of poster.
Service
Outdoor Signs America Shipping Service
Reason of review
Not as described/ advertised
New Reviewer

Do not buy from this company

On June 29, 2016, I ordered three items from Outdoor Signs America. It was over a week before anything even shipped, and all three items were promised on a Thursday. One item arrived on that day, one the next, and the third has yet to be seen. It is impossible to contact anyone by phone--you will get an answer via email, but it won't be helpful. Not only is service abysmal, but as the other reviewer stated, the products are extremely shoddy. I chose not to return any of the items, as I would have had to pay shipping as well as been charged a "restocking" fee, but I will never buy from this business again, and hope other shoppers spend the time looking for reviews and take heed.
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ID
#884973 Review #884973 is a subjective opinion of poster.
Location
Carrickfergus, Northern Ireland
Service
Outdoor Signs America Customer Care
Cons
  • Service
  • Quality
Reason of review
multiple issues--poor customer service, poor quality
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

OUTDOOR SIGNS AMERICA-JUNK JUNK JUNK!!!

JUNK JUNK JUNK!!! Our company bought an outdoor lighted arrow sign from this company. When we received it, we couldnt believe what a piece of junk it was. The guys tore it apart & its made of mostly plastic with some aluminum. They are going to rebuild it with steel so it wont blow away in the wind!!! This is just sad sad sad that a company with the word America & made in America, would sell something like this!! DO NOT BUY ANYTHING FROM OUTDOOR SIGNS AMERICA unless you have the need to rebuild it!! JUNK! JUNK! JUNK! JUNK! JUNK! JUNK!
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1 comment
#576093

My mom bought a outdoor non lighted sign from them for our community center. When we took it out of the box, it had unfinished work all over it.

It was nothing but plastic & staples which was not put together tightly & the staples were not all the way through the plastic. It was terrible workmanship. IT obviously had not been inspected by anyone before it was shipped out. Because it was so big & could not be sent back, we simply asked them to reimburse us for the time & screws it would take to fix it ourselves.

Fair enough. We asked for a $50.00 credit on my mom's credit card. They agreed. We waited for the usual 2 billing cycles & never got the credit for it.

I have emailed them twice & called to no avail. They will not answer any correspondence! Do not buy from these people.

Never again & I will pass the word around on the internet. I am in the process of reporting them to the BBB in their area.

ID
#357471 Review #357471 is a subjective opinion of poster.
Location
Springfield, Missouri
Loss
$800

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