New Reviewer

WHAT A DEBACLE

BEFORE YOU USE THIS COMPANY CALL ME (940) 437-****. Outdoor Signature has failed to complete our project since they broke ground on February 2, 2018. They've had five failed attempts in correcting our Spa,. Our pool is leaking, we have huge drainage problems, raised wall was constructed improperly and our warranty has been voided on our Stonescapes. We have scores of text, emails, and voice recordings from Clay Ross (Owner), Claudia, and two former employees that tell you the true story. Review the evidence that I have and then make your final decision!
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ID
#1472124 Review #1472124 is a subjective opinion of poster.

Exceptional

Outdoor Signature - Exceptional
I know how difficulties construction can be and the delays that naturally come with this type ofwork, made worse when it's all done outside in the heat and the rain.... these guys were great the communication was excellent they always did their best and the results were better than I had hoped for which is what they promised and delivered. Highly recommend you visit with them before you decide on anyone else as you will see the difference.
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1 comment
#1355845

Why did you only give one star of you were so pleased with the work?

ID
#1081200 Review #1081200 is a subjective opinion of poster.
Service
Outdoor Signature Pool Building Service
Reason of review
Good customer service

Outdoor signature great company awesome products

Question those who post anonymously .... really as who in history speaks the truth and hides their identity ?? This company completes hundreds of elaborate projects per year and have thousands of "identifiable" testimonials. Anyone posting nasty reviews online and keep themselves anonymous clearly have an agenda of false and deceptive practices and unfortunately the internet has made it easy for them to post falsehoods without question, verification or facts.
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ID
#1081198 Review #1081198 is a subjective opinion of poster.

OUTDOOR SIGNATURE, GREAT EXPERIENCE

I just ran across this and I always interesting to see people post comments with no identification. I have built 2 project with Outdoor Signature and like all I have seen from them they are both amazing, elaborate and beautiful and I received no designs even close to what they built. I would always expect a Maserati to take longer then a ford pinto. Though does anyone remember the year of rain we had in 2015.... or do these people think it doesn't count ? Then I too have a business and find many who have no idea what it takes to own or build anything on their own but are quick to tear down those who do. Take a look at their web site and find me anything you would expect to be built quickly. Its all beautiful and I highly recommend them for all they do.
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ID
#1036648 Review #1036648 is a subjective opinion of poster.
Reason of review
Reliable warranty

Outdoor Signature Pool Building Service Review

Work took over 6 months to build our pool. They do not show you itemize cost and salesman/owner clay is nice in beginning and rude as *** after the first check. They are a pain with updates, pain if you make changes and pain to deal with. The biggest waste of money, ever. Do not, I repeat, do not use them!!!
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ID
#1028478 Review #1028478 is a subjective opinion of poster.
Service
Outdoor Signature Pool Building Service
Reason of review
Poor customer service

Review in Home Construction and Repair category from Dallas, Texas

If you do business with this company, expect construction to take a LONG time with very little updates along the way.
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3 comments
#1318150

I just ran across this and I always interesting to see people post comments with no identification. I have built 2 project with Outdoor Signature and like all I have seen from them they are both amazing, elaborate and beautiful and I received no designs even close to what they built.

I would always expect a Maserati to take longer then a ford pinto. Though does anyone remember the year of rain we had in 2015.... or do these people think it doesn't count ?

Then I too have a business and find many who have no idea what it takes to own or build anything on their own but are quick to tear down those who do.

Take a look at their web site and find me anything you would expect to be built quickly. Its all beautiful and I highly recommend them for all they do.

#1117877

I work for that conpany and both the owner and the managers are thiefs. But soon.

They will be ligal manners. Taking care of this plz ppl spread.

The word. Dont let that happen to yall they take food from are table not a good advirment to be PLZ EVERY ONE READ THIS

#1166224
@PissedConsumer1117877

I have nothing to do with this company but if you want anyone to take your complaint serious, learn how to spell and complete a sentence. Your "review" was half thought out and completed poorly. You probably worked with them the same way.

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ID
#757896 Review #757896 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Poor customer service

Employees Treatment Review

This company is crazy the owner treats employees like dirt cussed them out doesn't pay them for all their hours and has illegals living at the shop in argyle
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ID
#526819 Review #526819 is a subjective opinion of poster.
Location
Justin, Texas

Outdoor Signature LLC in Coppell/Argyle, TX don't warranty their products

My swimming pool, spa area has leaked since completion in 2012 and they refuse to fix it. Company has lied in BBB responses, designer has insulted me and my wife and their warranty supervisor isn't competent. Their secretary in their office even lied to me about equipment warranty because I hadn't sent them any referrals. Seriously??!! So, I called the pool equipment company myself and they gladly came out and repaired and replaced the equipment for free because it was under warranty. When I called the girl back she said she would have been able to help had a referred them to friends and neighbors or if I had let their photographer come by after the completion to take pictures for their website. They said they would only come out and fix it if I agreed to pay half of the bill? They also said that I made unreasonable requests stating I asked them to tear out all of my coping around my spa in order to detect the leak. I never said that. You should absolutely avoid these guys. Or, call them and see how rude their designer is that's from Australia and see for yourself. Absolutely the worst customer service skills of any human being I've ever met.
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2 comments
#1115876

I had a similar experience. Clay told me that he was just the designer and made no commission.

Come to find out he is the owner! Also my pool that supposed to take 2-3 months took 6 to finish. Apparently several of his key guys had just quit and he was understaffed. Had he explained that to me I would have tried to understand.

Instead I got 1 excuse after another.

Miserable experience. Avoid at all costs!

#1355790
@PissedConsumer1115876

Anonymous reports are worth the time it takes to delete them.

To give them credence is the work of a weak as lazy mind. Do you own research for fact and discard those that would speak poorly of anyone behind their back or hiding in the bushes.

Check the state records for ownership it's public record.

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ID
#525671 Review #525671 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Deliver product or service ordered

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