Bill C Plu

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Verified Reviewer
| map-marker Seattle, Washington

$69 Outdoor Research Aksel Work Gloves-- torn after 3 weeks of driving

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$69 Outdoor Research Aksel Work Gloves-- torn after 3 weeks of driving
$69 Outdoor Research Aksel Work Gloves-- torn after 3 weeks of driving - Image 2

We bought 3 pairs of these Aksel Work Gloves for Christmas presents for the boys in our house, including myself. Started wearing them on Christmas.

Used sparingly, and mostly for snow blowing and driving in the car-- which is pretty light duty. On a drive home the other day, I see a big rip in the leather on the middle finger of my right hand. And, no, I am not in the habit of using my middle finger much. And, I am left handed, so most of the heavy use for gloves and stuff is on my left hand.

And, this is a tear in the leather, not a stitching problem. I cannot for the life of me figure out when this happened, or why. Safe to say I am not very happy about it.

Service/Delivery Comments It took a while to get these gloves, but that was OK. We planned ahead and have other gloves to use.

Then I tore the finger in 3 weeks of use. Thankfully (sarcasm), Outdoor Research has a "useful life" warranty for this product. All I had to do to be considered for the warranty was to provide: Date of purchase, proof of purchase, photo representing damage to the glove, photo showing the branding on the glove, and all of the information contained on the tags inside the gloves. After providing all of this info to Outdoor Research, they kindly informed me they are working through the pile of warranty claims and should be back to me within 3 to 4 weeks (Yes, this is in writing).

Then, they will decide on the legitimacy of my claim, and then I will need to send the old gloves back if my claim is approved.

It is not clear if I am paying for the return shipping or if Outdoor Research is. I have had surgery before and it involved less documentation than this.

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Loss:
$158
Cons:
  • Terrible warranty processing time
  • Poor quality product

Preferred solution: Full refund

User's recommendation: Do NOT BUY these gloves. Do NOT buy from this company.

Beverly B Ajd

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Verified Reviewer
| map-marker Dobbs Ferry, New York

Not cut to my figure, therefore too long and big.

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Cannot get in touch with customer service to send me a return sticker! Ive tried multiple times. This seem unfair and time consuming, and frustrating for me to say the least. What shall I do? Any suggestions?
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User's recommendation: I wish I had one so I could use it as well.

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