Outdoor Research
Outdoor Research Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outdoor Research has a 2.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied; recent recommendations include warnings like "Do NOT BUY these gloves."
Key Takeaways for Future Customers
- Reviews highlight product issues with a $69 glove tearing after 3 weeks.
- Customers value Discounts and Special Offers and the company Website.
- Price level reported as high; check Outdoor Research reviews before buying.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow warranty handling and complex proof requirements.
- Refunds, exchange and cancellation policy problems and unresponsive customer service.
Positive Feedback
Some reviewers appreciate discounts and the website experience despite product and service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outdoor Research has a 2.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied; recent recommendations include warnings like "Do NOT BUY these gloves."
Key Takeaways for Future Customers
- Reviews highlight product issues with a $69 glove tearing after 3 weeks.
- Customers value Discounts and Special Offers and the company Website.
- Price level reported as high; check Outdoor Research reviews before buying.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow warranty handling and complex proof requirements.
- Refunds, exchange and cancellation policy problems and unresponsive customer service.
Positive Feedback
Some reviewers appreciate discounts and the website experience despite product and service issues.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
$69 Outdoor Research Aksel Work Gloves-- torn after 3 weeks of driving
- - There is a leather tear on the middle finger.
- - Warranty requires purchase date, proof, damage/branding photos, and tag info; review may take weeks.
Waiting, and waiting and waiting for Outdoor Research to make good on their promise to make a "one time exception' to replace my leather gloves that I wore for 3 days (driving my car), and one of the fingertips ripped.Evidently, tears in the leather are not covered by Outdoor Research's "INFINITE GUARANTEE ... Outdoor Research gear is guaranteed to perform throughout the lifetime of the product."
Used sparingly, and mostly for snow blowing and driving in the car-- which is pretty light duty. On a drive home the other day, I see a big rip in the leather on the middle finger of my right hand. And, no, I am not in the habit of using my middle finger much. And, I am left handed, so most of the heavy use for gloves and stuff is on my left hand.
And, this is a tear in the leather, not a stitching problem. I cannot for the life of me figure out when this happened, or why. Safe to say I am not very happy about it.
Service/Delivery Comments It took a while to get these gloves, but that was OK. We planned ahead and have other gloves to use.
Then I tore the finger in 3 weeks of use. Thankfully (sarcasm), Outdoor Research has a "useful life" warranty for this product. All I had to do to be considered for the warranty was to provide: Date of purchase, proof of purchase, photo representing damage to the glove, photo showing the branding on the glove, and all of the information contained on the tags inside the gloves. After providing all of this info to Outdoor Research, they kindly informed me they are working through the pile of warranty claims and should be back to me within 3 to 4 weeks (Yes, this is in writing).
Then, they will decide on the legitimacy of my claim, and then I will need to send the old gloves back if my claim is approved.
It is not clear if I am paying for the return shipping or if Outdoor Research is. I have had surgery before and it involved less documentation than this.
- Terrible warranty processing time
- Poor quality product
Preferred solution: Full refund
User's recommendation: Do NOT BUY these gloves. Do NOT buy from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot cut to my figure, therefore too long and big.
- - Cannot reach customer service for a return label.
- - I’ve tried contacting them.
- - The process is time consuming and frustrating; seeking guidance.
Cannot get in touch with customer service to send me a return sticker! Ive tried multiple times.
This seem unfair and time consuming, and frustrating for me to say the least.
What shall I do? Any suggestions?
User's recommendation: I wish I had one so I could use it as well.
Companies Similar to Outdoor Research
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.