Crystal H Aqw

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Verified Reviewer

I cannot locate my order it’s been 15 days and it says carrier hasn’t recieved it yet there’s no contact details and no response to emails what the heck must I do!!!!

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Outcast Clothing - I cannot locate my order it’s been 15 days and it says carrier hasn’t...

It's been 16 days and the carrier hasn't received my order. There's no number to call and no responses to my emails. This is ridiculous.

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Loss:
$55

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t shop at outcast

Anonymous
map-marker Salem, Oregon

Unresponsive Customer Service

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My package never arrived, and I got confirmation from Australia Post that they lost the package and that Outcast clothing would refund or replace my items based on their written confirmation of package-loss. Unfortunately, Outcast will not respond.

I emailed their customer service two weeks ago; Opened a Help Ticket; AND messaged them on their Instagram account. Literally not one response, so I guess I'm just out of luck with the two dresses I purchased

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mckenna o Ajp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newcastle, New South Wales

No contact with anyone.

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I placed an order through my shop app and it was unfortunately shipped to my old address so I was hoping to contact someone to cancel the order, or at the minimum be able to change the address so I could actually receive the package and then return it. It has been multiple days, I have emailed so many times, and heard nothing back. I want a refund immediately, but cant seem to talk to anyone.

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Loss:
$45
Pros:
  • Cute clothes
  • Decent price and good for halloween or weekend out
Cons:
  • Customer service communication

Preferred solution: Full refund

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