Outback Equipment Reviews
Outback Equipment Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outback Equipment has a 1.6 star rating from 4 reviews, with consumers mostly dissatisfied and an unfavorable rating distribution. Pros: lots of choices. Cons: selling out-of-stock items, very long deliveries, complicated refunds, and poor customer service.
Key Takeaways for Future Customers
- Check stock availability before ordering and read terms carefully.
- Allow extra time for delivery and follow up persistently on shipping.
- Expect slow refund processing and limited customer service responsiveness.
- Consider other suppliers when researching Outback Equipment reviews.
Negative Feedback / Risk Areas
- Complete lack of communication and delayed responses.
- Orders arriving late after complaints and mis‑represented products.
- Refunds and returns are slow and complicated; billing/return disputes reported.
- High price level noted by consumers.
Positive Feedback
Customers note a wide selection of products.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outback Equipment has a 1.6 star rating from 4 reviews, with consumers mostly dissatisfied and an unfavorable rating distribution. Pros: lots of choices. Cons: selling out-of-stock items, very long deliveries, complicated refunds, and poor customer service.
Key Takeaways for Future Customers
- Check stock availability before ordering and read terms carefully.
- Allow extra time for delivery and follow up persistently on shipping.
- Expect slow refund processing and limited customer service responsiveness.
- Consider other suppliers when researching Outback Equipment reviews.
Negative Feedback / Risk Areas
- Complete lack of communication and delayed responses.
- Orders arriving late after complaints and mis‑represented products.
- Refunds and returns are slow and complicated; billing/return disputes reported.
- High price level noted by consumers.
Positive Feedback
Customers note a wide selection of products.
Sydney, New South Wales
The communications are a black hole, do thet exist?
Complete lack of communication, responses from this company follow the company line, no answer to my enquiry.
Do not deal with this company...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, New South Wales
Claim
The reviewer tried to contact the company before posting this review.
Still waiting a reply from original request from Outback Equipment
Still waiting reply on my original request
Delivery
Ordered from them on the 26/9 a product that was in stock. Live 1 1/2 hrs from their depot.
Order arrived today 10/10 and only after I complained that we hadnt received it. Would not recommend.
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I'm really disappointed with Outback Equipment.
- - Outback Equipment order processing and delivery took too long.
- - Refund for an unshipped item for 5 weeks is delayed, and communication is poor.
Company fixed the issue and I have been provided with apology.
I'm really disappointed with Outback Equipment.
My last order took a very long time to process and for the delivery to arrive. On top of that, my request for a refund on an item that hasn't been shipped for 5 weeks is taking a lot of time, and communication with their teams is terrible.
I won't be ordering from them again.
- Lots of choices
- Very long deliveries and very complicated refunds
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service, mis-represent products
- - Outback Equipment won't honour the sale, requires a return, and there were shipping delays, a wrong item, and price claims not honoured.
Update 11/11/22: Outback Equipment refuse to honour the sale. They won't return my money until I return the product, yet I had to pay to receive it...how does that seem fair?
They tried to make me pay another $130 to reserve a unit from Victron to replace the one that they misrepresented, and wanted me to pay more. Terrible service.
I purchased a Victron product online. They took my money up front of course and I heard nothing with regards to shipping. I then followed up 4 days later and received an email saying that it had been shipped but the tracking number didn't show up with any carriers.
I prompted them again and they told me that it had been collected after more than a week. When the product finally arrived it was not the correct item. When I phoned to have the item replaced I was told that I should have read the fine print and that they would accept the return but would not honour the price on the correct item.
I'm still waiting to be contacted by the Customer Service Manager, three days after first lodging the complaint. I will update this post when I have received their final response.
In short, I would not buy from Outback Equipment, there are many better providers.
- Selling product that they do not actually have in stock
Preferred solution: Full refund
User's recommendation: Shop elsewhere
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