I went to Ourisman Chantilly Toyota on 5/21/15 to service my Toyota Corolla (2009 model) and had also requested them to perform annual state inspection on my vehicle. After a few hours of me dropping off my car, I received a phone call from the technician informing me that the front brake needs replacement and the rotors need surfacing. He gave me a quote of ~$350 and I agreed for him to go ahead and perform the service. Later that evening, when I went to pick up my vehicle, I was given an invoice of $668. Upon questioning about the increment charges, the salesman and his manager finally gave me a discount of 20%. When I got the car, I saw the front bottom plate of the car hanging and touching the ground. I immediately asked them to fix it and they did it. Next morning, when I drove to work, I noticed the wheel alignment was all messed up. So I called the technician again and he refused to acknowledge anything and said that they have not touched the wheel alignment. So later today afternoon, I went back to the dealership to talk to the manager and inform him of that this has happened only after the service. I also mentioned to him that my tires were replaced recently and everything was perfectly fine. I also mentioned about the wheel alignment was done recently and everything was perfect until this service. The manager was adamant and demanded to see the receipt, which I don't have anymore and he blamed me that I was trying to get a free service from him. He was extremely unprofessional and when I asked him to test drive my vehicle and check it out himself, he said he had no time. His name is Doug Price. I am extremely taken aback by their unprofessionalism and would request the management to take action against these kind of practices. I hope to get my alignment fixed. Thank you.